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Added 7 mins ago
TI
Data Science Specialist
TekStaff IT Solutions
Toronto, ON
- Contract
The Senior Data Analytical Specialist/Scientist will develop advanced analytics, predictive models, and AI-driven insights to address priority business opportunities. The role will apply…
Added 7 mins ago
L
E-commerce coordinator / Coordonnateur(trice) de commerce en ligne
Leviton
Pointe-Claire, QC
- Full-time
Reporting to the eBusiness Specialist, the Content Coordinator eBusiness supports the day-to-day operations of Leviton's digital B2C platforms. This role is responsible for coordinating…
Added 7 mins ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Added 7 mins ago
LV
EMAIL MARKETING SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Email Marketing Manager, the Email Marketing Specialist contributes to the development, optimization, and performance of La Vie en Rose’s email campaigns to support sales…
Added 7 mins ago
UO
Research Program Coordinator
University of Calgary
Calgary, AB
- Full-time
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.
Added 7 mins ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
Added 7 mins ago
Group Collections and Commissions Specialist, Senior
Equitable
Waterloo, ON
…Group Benefits business. As a Group Collections & Commissions Specialist, Senior you will serve as a trusted subject matter expert, solving complex business challenges, driving process…
Added 7 mins ago
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Azure Platform & Integration Specialist
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Perth, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Swift Current, SK · Langley, British Columbia · Edmonton, Alberta · Kanata, Ontario
- Full-time
Due to growth with ongoing acquisitions, we have an exciting opportunity for an Azure Platform & Integration Specialist to join our Technology support team. The role requires the Azure…
Added 22 mins ago
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Maintenance Specialist
Chrysos
Rouyn-Noranda, QC
- Full-time
In the role as Maintenance Specialist, you will be providing hands-on technical support service to ensure the smooth running of Chrysos Photon Assay equipment.
Added 22 mins ago
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Data Scientist
BMO
Toronto, ON · BMOPLACE
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 22 mins ago
Custom Engineering Specialist
Ametek, Inc.
Calgary, AB
The Custom Engineering Specialist is responsible for providing engineered solutions to our customers that enhance and compliment Process Instruments’ standard offerings. The engineering…
Added 38 mins ago
RA
Customer Service & Broker Support Specialist
Recrute Action
Waterloo, ON
- Contract
Added 38 mins ago
HL
Communications Specialist, 12-18 month contract
High Liner Foods
ON · Mississauga, ON
- Full-time
The Communications Specialist supports the development and execution of High Liner Foods’ internal and external communications programs. Reporting to the Senior Manager, Communications,…
Added 38 mins ago
Senior Procurement Specialist
ASSA ABLOY
ON · Woodbridge, ON
Fleming and Baron (an ASSA ABLOY company) is adding a Senior Procurement Specialist to join our team. This position will be performed on-site Monday through Friday at our manufacturing…
Added 53 mins ago
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Client Technical Support Specialist - Term
Benevity
Remote, Canada
- $46,800 to $64,350 CAD / year
- Full-time
- Remote
The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs…
Added 53 mins ago
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Client Technical Support Specialist - Term
Benevity
Remote, Canada
- Full-time
- Remote
The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs…
Added 53 mins ago
BT
Accounting Technician, Private Enterprise
Baker Tilly Canada
Dartmouth, NS
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 53 mins ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 53 mins ago
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Procurement Specialist
Multy
Vaughan, ON
- $85,000 to $100,000 CAD / year
- Full-time
The Procurement Specialist is responsible for managing and coordinating purchasing activities to ensure the timely, cost-effective, and reliable procurement of materials, products, and…
Added 53 mins ago
MD
Application Developer - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 3
Added 53 mins ago
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Internal Audit Specialist
YNCU
Kitchener, ON
- $67,000 to $71,000 USD / year
- Full-time
The Internal Audit Specialist works closely with the Director, Internal Audit to assist in accomplishing all aspects of the Internal Audit program, including but not limited to: adherence…
Added 53 mins ago
AC
Spécialiste Support Applicatif/Application Support Specialist
ALTEN Canada
Montreal, QC
- Full-time
We are looking for an Application Support Specialist for
Added 53 mins ago
A
Gestionnaire / Coordonnateur(trice) de projets Mainframe
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 hour ago
MD
Salesforce Administrator - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 4
Added 1 hour ago
AI
Testing/QA Specialist
Avanciers Inc.
Toronto, ON
- Contract

Explore!

Customer Relations Specialist

Toronto, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.

Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Toronto with 2 days per week in the office. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: CA$60,000 - CA$65,000 p.a.

About the role:

The Customer Relations team ensures that our customers have a voice and can share experiences of their adventures. We recognise that that things don’t always go to plan. When this happens, it is the role of the Customer Relations Specialist to investigate and resolve issues. Such issues can occur at any time, from before travel, right through to the end of a trip. Key responsibilities:

Undertaking the investigation of all pre tour, on tour and post tour complaints or feedback and providing timely responses, communicating with customers in the most appropriate manner, be it phone, social media, emails or writing a letter with the aim of resolving issues in-line with company expectations.
Being proactive when feedback is received. Resolving on tour issues and preventing them from escalating; identifying underlying trends and working with key stakeholders to prevent recurrence.
Decision making, often under pressure and in difficult circumstances. You will need to be diplomatic and able to maintain objectivity when assimilating complex and conflicting information before making the correct decision for the customer and Explore, whilst always providing a personalised customer service of the highest level.
Maintaining our feedback database and ensuring that each case is kept up to date in the system and resolved within the time parameters set.
Assisting the wider team in dealing with accidents and incidents as they occur on tour. This could be anything from flight delays or transfer issues through to someone losing a passport, injuring themselves in a fall or become unwell on tour.
Taking accountability for non-partner review sites and ensuring that any reviews are responded to in a timely way.
Assisting the Customer Relations Manager in the preparation of documentation for legal cases, plus helping with the preparation of monthly reports and complaints analysis if required.
To help manage any suitability concerns and questions, whether it be pretravel, on tour or post tour, ensuring we are reasonably, and safely allowing the right customers, on the right type of tour/destination.

Am I the right person? We are looking for your application to demonstrate:

Previous complaint/incident handling experience.
Proven ability to deliver outstanding customer service.
Experience within a similar business to consumer industry (such as leisure travel, hospitality, retail, banking, utilities, energy etc).
Excellent interpersonal and communication skills.
An exceptional telephone manner.
Strong formal written skills.
Aptitude for clear and concise interactions with colleagues, suppliers, and customers.
Experience in handling highly sensitive information accurately and confidentiality.
High level of empathy and understanding, with the ability to identify solutions that maintain the customer's confidence whilst balancing the business objectives.
Competent IT skills - Office 365, Word, and Excel.
Highly organised with time management skills, able to prioritise tasks and meet deadlines.
Experience of working independently without supervision.
Have a passion for travel and adventure.
Awareness of the importance of sustainable travel, and how Explore has a positive impact on people and the planet.

We aim to be better than yesterday and our values will be close to your heart.

We're committed to creating diverse and inclusive experiences for customers and colleagues alike. We believe that diversity is to be celebrated; life would be dreary and change would be slow if we all thought the same way. Diversity and travel go hand in hand, and we thrive on creating connection and sharing authentic local experiences across the globe with likeminded customers from all walks of life, ranging from age 7 to 90+. We encourage you to apply for any role you think your skills are a great fit for, and if you need any extra advice or adjustments to our hiring processes, please drop us a message within your application.

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More about this job

Responsibilities

Investigate and resolve customer complaints and feedback from before, during, and after tours, communicating through appropriate channels and maintaining accurate, timely case records. Help manage on-tour incidents and suitability concerns, respond to review-site feedback, identify trends to prevent recurring issues, and support legal documentation and reporting.

Requirements

Applicants should have experience handling complaints or incidents and delivering excellent customer service, ideally in a consumer-facing industry, along with strong interpersonal, telephone, and written communication skills. The role also requires empathy, sound judgment, confidentiality, organization, independent working ability, competent Microsoft Office skills, and an interest in travel and sustainable tourism.

Skills

Complaint Handling
Incident Management
Customer Service
Investigation
Issue Resolution
Conflict Resolution
Decision-Making
Empathy
Written Communication
Telephone Communication
Stakeholder Communication
Time Management
Prioritization
Confidentiality
Microsoft Office 365
Microsoft Word

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Complaint Handling
Incident Management
Pre-Tour Complaints
On-Tour Complaints
Post-Tour Complaints
Feedback Management
Case Management
Customer Reviews
Review Sites
Travel
Adventure Tourism
Sustainable Travel
Small-Group Tours
Stakeholder Communication
Issue Resolution
Trend Analysis
Accident Response
Suitability Assessment
Legal Case Documentation
Monthly Reporting
Office 365
Microsoft Word
Microsoft Excel
Confidential Information

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