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Added 29 mins ago
T
Senior Business Analyst – Data Management & Enablement
TD
Toronto, ON
- Full-time
The Senior Business Analyst supports enterprise data management initiatives through data literacy, persona management, communications, reporting, and adoption activities. Working closely…
Added 1 hour ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 1 hour ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
Revun is being built to support property managers, landlords, brokerages, maintenance companies, service providers, and other organizations that need stronger control over complex…
Added 1 hour ago
NE
Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
…business, data, and technology within Nexus Energy. You will support teams across Settlements, Accounting, Sales, and Trading by analyzing data, improving processes, and developing…
Added 1 hour ago
DF
Business Analyst II - Senior Pharmacy Operations
Decisive Farming by TELUS Agriculture
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Canada through innovative technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients…
Added 1 hour ago
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Associate Director, Investment Platform (Contract)
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- Full-time
…investment solutions, programs, and platform capabilities that support investment professionals and enhance client outcomes across the wealth…
Added 1 hour ago
EI
Financial Systems Analyst
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Calgary, AB
- Full-time
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Added 2 hours ago
DC
Project Controller
Dasro Consulting Inc.
Calgary, AB
- Contract
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Added 2 hours ago
KC
Engagement Analyst (12 Month Contract)
KPMG Canada
Toronto, ON
- Full-time
KPMG Law is seeking an Engagement Analyst to join the Billing Delivery Centre on a 12-month contract. In this role, you will support Law leadership in achieving key business and financial…
Added 2 hours ago
RB
Senior Manager, Risk Management & Compliance
Royal Bank of Canada
Halifax, NS · Toronto, ON
- Full-time
Act as a key risk analyst and advisor to all teams under Enterprise Platform Services in RBC Tech Infrastructure with respect to Network & Collaboration Services, Shared Platform Services,…
Added 3 hours ago
AH
Financial Analyst
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Financial Analyst position is part of the Finance Shared Services, Billing Cash and Collections department, and provides financial, analytical, and project support services to Financial…
Added 3 hours ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Reporting to the Manager, Financial Planning and Analysis, the Financial Analyst provides financial planning, budgeting, forecasting, reporting, and advisory services to support effective…
Added 3 hours ago
TM
Operational Excellence Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS is offering a permanent position for an Operational Excellence Analyst within the Business Innovation Department. The Analyst is responsible for supporting continuous improvement…
Added 3 hours ago
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Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
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Added 3 hours ago
QP
Data Quality and Controls Analyst
QuadReal Property Group
Toronto, ON
- Full-time
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Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
DH
Business Intelligence Analyst
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Winnipeg, MB
- Full-time
…sweeping equipment is accelerating-and we're expanding our team to support continued…
Added 3 hours ago
B
Associate Director, Investment Platform (Contract)
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Toronto, ON
- Full-time
…investment solutions, programs, and platform capabilities that support investment professionals and enhance client outcomes across the wealth…
Added 3 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 3 hours ago
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RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
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Added 3 hours ago
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RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
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Added 3 hours ago
Senior Forward Deployed Detection and Response Consultant, Cyber Defence, National Security, Mandiant
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Bachelor's degree in Computer Science, Information Systems, Cybersecurity, a related technical field, or equivalent practical experience.
Added 3 hours ago
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Operations Analyst
SGI
Regina, SK
- Full-time
The Operations Analyst is responsible for ensuring optimal availability and utility of resources, including the grouping, configuration, allocation, and capacity management of those…
Added 4 hours ago
Business Analyst - Halifax
Mariner
Halifax, NS
We are looking for an experienced Business Analyst to join our team for an onsite engagement in Halifax. In this role, you will work closely with business and technical stakeholders to…
Added 4 hours ago
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Stage - Hiver 2027 - Gestion et analyse de données clients / Internship - Winter 2027 - Customer Master Data Analysis and Management
RTX
Longueuil, QC
- Full-time

Export Development Canada | Exportation et développement Canada

AI Administrator, M365 & Copilot Platform - EN 328

Ottawa, ON, Canada

$96,557 to $128,743 CAD / year · Full-time

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Job details

Pay: $96,557 to $128,743 CAD / year
Job type: Full-time
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

Original job description

Application deadline: October 9, 2026, 12:00PM ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position: AI Administrator, M365 & Copilot Platform

Employment Type: Permanent

Compensation Details:

Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive

Location:

Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week (subject to change). 
This role can be performed from EDC's headquarters in Ottawa or from one of our Community Hubs located in Toronto or Montreal.
Relocation assistance is available for candidates who meet the eligibility criteria

Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade
Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday's & no meeting Fridays
Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training
Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed
Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy
Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs

Team Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

EDC is seeking an AI Administrator to own the end-to-end administration, governance, and lifecycle management of Microsoft 365 Copilot and its underlying AI platform. This is a critical, hands-on role within the Workplace Solutions team, sitting at the intersection of enterprise AI adoption and M365 platform stewardship.

This is not a general M365 administrator role. We need someone who understands the specific AI administrator scope within Microsoft, someone who knows the difference between global administrator privileges and AI-specific administrative controls, and who can navigate that distinction to grant the right access, apply the right policies, and keep the organization secure as AI capabilities expand.

What you will be doing:

AI Platform Administration & Technical Operations:

Administer and configure Microsoft Copilot for M365 across the EDC tenant, including licensing, user provisioning, access management, feature enablement, and service configuration.
Configure and maintain Microsoft Entra ID, M365 Admin Center, and Copilot administrative settings, ensuring appropriate role assignments, permissions, and policy enforcement.
Implement and manage AI-related security, compliance, data protection, and governance controls across Microsoft 365 and Power Platform environments.
Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-enabled capabilities while ensuring compliance with organizational security standards.
Troubleshoot complex authentication, authorization, data access, and service integration issues related to Copilot and AI platforms.

Platform Operations, Monitoring & Maintenance:

Perform day-to-day administration and operational support of Copilot, Power Platform components, and related Microsoft 365 services.
Monitor platform health, service performance, usage analytics, adoption metrics, and operational alerts to identify issues and drive continuous improvement.
Execute platform maintenance activities, including configuration changes, updates, patch validation, lifecycle management, and environment cleanup.
Develop automation scripts, operational processes, and monitoring solutions to improve platform reliability, efficiency, and scalability.
Support platform testing, release validation, and deployment activities for new AI capabilities, administrative features, and service enhancements.

Support, Troubleshooting & Enablement:

Serve as the senior technical escalation point for Copilot, Power Platform, and AI platform incidents, problems, and service requests.
Diagnose and resolve licensing, configuration, permission, integration, and performance issues across Microsoft 365 AI services.
Perform root cause analysis on recurring issues and implement corrective actions to improve service stability and user experience.
Create and maintain technical documentation, operational runbooks, knowledge articles, and standard operating procedures.
Provide hands-on coaching and knowledge transfer to team members on AI platform administration, troubleshooting techniques, and operational best practices.

What we are looking for:

Undergraduate degree in Computer Science, Management Information Systems, or a related field.
Minimum of 7 years' professional experience administering Microsoft 365 enterprise environments, including tenant management, Entra ID, licensing, and security/compliance configuration.
Deep understanding of Microsoft's AI administrator role and how it differs from global administration, including scoped policy assignment and access controls specific to Copilot and AI services.
Hands-on experience with M365 data architecture, Microsoft Graph, and Entra ID concepts.
Familiarity with Copilot for M365, including configuration, deployment, and tenant-level controls.
Strong troubleshooting skills across M365 workloads, with an operational mindset.
Ability to build a support model and drive adoption as an enterprise AI tooling owner.
Strong analytical, collaboration, and communication skills, with the ability to explain technical information clearly to business and technical audiences.

What will make you stand out:

Experience with Power Platform administration (Power Automate, Power Apps, Copilot Studio).
Familiarity with generative AI concepts, LLM-based features, and responsible AI governance.
Bilingual in both official languages (English and French).

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section. 

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website at https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.

Privacy Notice

By applying for this job you acknowledge that you have read and understood EDC's Privacy Notice for Job Applicants, which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correction.

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More about this job

Responsibilities

Administer and govern Microsoft 365 Copilot and its underlying AI platform, including licensing, access, security controls, agents, integrations, monitoring, and lifecycle operations. Provide senior-level troubleshooting and operational support, improve platform reliability through automation and root cause analysis, and develop documentation and team capability.

Requirements

A bachelor's degree in Computer Science, Management Information Systems, or a related field and at least seven years of experience administering enterprise Microsoft 365 environments are required. Candidates should have deep knowledge of AI-specific administration and Copilot controls, Entra ID, Microsoft Graph, M365 data architecture, and strong troubleshooting, communication, and collaboration skills.

Skills

Microsoft 365 Administration
Microsoft Entra ID
AI Platform Governance
Licensing and User Provisioning
Access Management
Security and Compliance Configuration
Data Protection
Microsoft Graph
Power Platform Administration
Troubleshooting
Platform Monitoring
Automation Scripting
Root Cause Analysis
Technical Documentation
Stakeholder Communication

Benefits

Competitive Compensation
Performance-Based Incentive
Hybrid Work Options
Paid Vacation
Corporate Closure Period
Summer Early Fridays
No-Meeting Fridays
Professional Development
Training Programs
Workshops
Language Training
Wellness Programs
Mental Health Support
Fitness Programs
Volunteer Opportunities
Relocation Assistance

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Microsoft 365 Copilot
Microsoft Entra ID
Microsoft Graph
Power Platform
Power Automate
Power Apps
Copilot Studio
AI Administration
Generative AI
Large Language Models
AI Governance
Tenant Management
Licensing
User Provisioning
Access Controls
Security and Compliance
Data Protection
Copilot Agents
Connectors
Plug-Ins
Service Configuration
Platform Monitoring
Usage Analytics
Automation Scripting
Incident Management
Root Cause Analysis
Lifecycle Management
Responsible AI
Enterprise AI Adoption

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