Find work in Canada.

520,031 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
H
Nurse Specialized in Wound, Ostomy & Continence (NSWOC)
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…inter-professional team member and participate in professional development, research activities, knowledge translation, and system-level thinking. They provide counselling and education for…
Added 5 mins ago
Senior Hydrogeologist
GHD Group Pty Ltd
Mississauga, ON
…role in the growth of our business through business/client development, technical advisory, and guiding and mentoring project teams. You will work with an outstanding group of geoscientists…
Added 5 mins ago
Consultant, Local Employee Experience - (Western Canada)
McDonald's Corporation
Toronto, ON
Overseeing the development and implementation of people initiatives: You will support, and execute on various people initiatives such as attraction, recruitment, retention, engagement,…
Added 5 mins ago
Senior Associate, Social & Brand Marketing
HelloFresh
Toronto, ON
…help grow our influencer program and work with our paid social lead on creative testing. This is a pivotal role in shaping how The Pets Table shows up across channels and in building…
Added 5 mins ago
Manager, Information and Dispute Resolution (Designated)
The Government of Nova Scotia
Halifax, NS
In this role, you will lead a team responsible for providing information, resolving disputes, and supporting the administration and enforcement of the Labour Standards Code and regulations.…
Added 5 mins ago
Shop Service Technician
Nestle Operational Services Worldwide SA
Barrie, ON
We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action…
Added 5 mins ago
V
Director, Loan Syndications
Vancity
Vancouver, BC · Toronto, ON
- Full-time
As a Director, Loan Syndications, you will lead Vancity’s national syndication strategy, supporting growth across commercial lending by originating business through VCIB across Canada and…
Added 5 mins ago
EC
Human Resources Business Partner (HRBP), Hospitality – River Cree Ventures Limited Partnership (RCVLP) – Open Competition
Enoch Cree Nation
Spruce Grove, AB
- Full-time
Partner with hospitality leaders on workforce planning, staffing strategies, succession planning, and organizational development initiatives.
Added 20 mins ago
Property Project Management Engineer
ExxonMobil
Edmonton, AB · AB · Calgary, AB
Supports the Property Operations project management organization (PMO) with option analysis after a business case and lead project case has been selected
Added 20 mins ago
CF
Member Services Rep
Crunch Fitness Canada
Winnipeg, MB
- $16.4 CAD / hour
- Part-time
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
Added 20 mins ago
VP Sales & Marketing (Bilingual Eng/Fre)
Banyan Software
Montreal, QC
Professionally proficient in both English and French, spoken and written, sufficient to lead business conversations in either language.
Added 20 mins ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
…Analyst develops and maintains complex new and existing clinical application systems which impact several functional areas throughout VPPL utilizing working knowledge of SQL, clinical…
Added 20 mins ago
CC
Senior Oracle/Siebel Software Developer - RQ11825
Computer Consultants International, Inc.
Toronto, ON
- Contract
…troubleshoots software issues, and provides technical support during application implementation, system conversions, and migrations to ensure reliable system…
Added 20 mins ago
CI
Manager, Sales Governance and Operations
Calian in Space & Technology
Ottawa, ON
- Full-time
…initiatives while supporting organizational continuity through the development and maintenance of critical business knowledge, documentation, and operational…
Added 20 mins ago
TP
Lands Manager
Trimark People Solutions
Chilliwack, BC
- Full-time
Sqwá First Nation is seeking a dedicated and experienced Lands Manager to lead the implementation of the SFN Land Code and support effective land governance on Sqwá Lands.
Added 20 mins ago
CD
Director of Information Technology
Cressey Development Group
Vancouver, BC
- $140,000 to $160,000 CAD / year
- Full-time
…integration challenges, and working closely with leaders across development, construction, property management, and other business operations to deliver practical, scalable solutions. You…
Added 20 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 20 mins ago
I
Product Manager - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Seeking a Senior Product Manager with mandatory healthcare experience to lead product strategy, roadmap development, and backlog prioritization for enterprise digital health integrations.…
Added 20 mins ago
ML
Reliability Engineer
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Full-time
…and improving manufacturing equipment and processes by the application of engineering principles with a LEAN…
Added 20 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
…understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales…
Added 34 mins ago
Environmental Health & Safety Manager
Greenfield Global Inc.
Johnstown, ON
Lead the registration and maintenance of the EH&S Management Systems (ISO 14001, ISO 45001) and report on their effectiveness to Leadership.
Added 34 mins ago
Manager - Engineering, NGL
Wolf Midstream
Calgary, AB
…Investments). Wolf was formed in 2015 to focus on the acquisition and development of innovative midstream energy infrastructure assets in Western Canada. Wolf's long-term business plan,…
Added 34 mins ago
UO
Tenure-Track Position in Community-Engaged Scholarship
University of Alberta
Edmonton, AB
- Full-time
A PhD in Psychology or a related/relevant academic discipline (e.g., Community Studies, Educational Psychology, Human Development and Family Studies, Indigenous Studies, Public Health) by…
Added 34 mins ago
UO
Assistant/Associate/Full Professor, Division of Pediatric Neurology
University of Alberta
Edmonton, AB
- Full-time
…professionals and offers a range of research and technology development…
Added 34 mins ago
1
Accounting Manager
1b4a4f63-59bd-460a-90f3-9adc3a8fd3f0
Mississauga, ON
- Full-time
Lead the A/P process, including approving payment runs, ensuring appropriate approval, and managing a team of 2 A/P associates (Lead and Administrator).

Export Development Canada | Exportation et développement Canada

Manager, Customer Care Team - EN 936

Remote, Canada

Remote

$112,006 to $149,341 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $112,006 to $149,341 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 28, 2026

Original job description

Application deadline: November 16th, 2026 at 12:00PM ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position: Manager, Customer Care Team

Employment Type: Permanent

Compensation Details:

Mgr Customer Care 19: Salaries typically range from $112,006 to $149,341 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week.
This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, or Montreal.
Relocation assistance is available for candidates who meet the eligibility criteria.

Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Customer Care Team is the inbound service hub for EDC customers and partners, providing front-line support across the customer journey, including digital and portal navigation, policy administration, credit, billing, claims support, onboarding and general product and service inquiries. The team is part of EDC’s Inbound Sales & Service, Small Business and Inclusive Trade group and works across business lines to make it easier and faster for customers and partners to obtain the right help at the right time.

The team is entering an important next stage of its evolution. We are strengthening a digital-first, human-enabled service model that improves first-contact resolution, builds customer loyalty, supports self-service adoption and scales through skills-based routing, standardized processes, better data and targeted automation. The Manager will help shape this transformation while creating an engaging, inclusive environment where employees can build expertise and grow their careers.

What you will be doing:

Reporting to the Director, Inbound Sales & Service, Small Business and Inclusive Trade, you will lead the Customer Care Team and its day-to-day service delivery while helping transform how EDC delivers inbound support and sales. You will balance customer experience, employee experience and operational performance, using data and continuous improvement to reduce customer effort, improve quality and efficiency, and strengthen service across the broader group.

Lead, coach and develop a bilingual, customer care team, building accountability, engagement and a strong talent pipeline.
Apply workforce-management best practices to optimize forecasting, scheduling, capacity, queues, service levels, quality and business continuity.
Improve customer satisfaction, loyalty and first-contact resolution while reducing customer effort and avoidable hand-offs.
Advance a digital-first, human-enabled model using self-service, knowledge tools, intelligent routing, automation and AI-enabled capabilities.
Use customer, operational and employee data to identify issues, set priorities and improve performance.
Build strong relationships and work collaboratively with stakeholder teams across EDC to resolve complex issues and improve end-to-end service.
Standardize work, strengthen controls and remove root causes of rework and inefficiency across the broader group.
Lead change with clarity, build cross-functional alignment and deliver business plans and KPI commitments.
Occasional leadership support outside regular business hours may be required.

What we are looking for:

Undergraduate degree in business, finance, economics or a related field, or an equivalent combination of education and experience.
At least seven years of progressive experience in a contact centre, advice centre, virtual banking or financial-services operation.
Strong command of queue and service-level management, capacity planning, quality assurance, escalations and operational performance.
Experience leading contact centre or virtual-banking transformation, including process standardization, digital adoption, skills-based routing, automation or continuous improvement.
Demonstrated success using data to improve customer and employee outcomes, productivity and efficiency while maintaining quality, risk and compliance standards.
Strong change leadership, communication and cross-functional influence, with the courage and adaptability to lead through ambiguity.
Bilingual in both official languages (English and French)

What will make you stand out:

Leadership experience in a high-volume service environment such as a contact centre, advice centre or virtual banking team within a financial institution, including performance coaching, talent development and employee engagement.
A record of measurable gains in customer satisfaction, first-contact resolution, digital adoption, service levels, employee engagement, retention or cost-to-serve.
Experience with Genesys, ServiceNow, Salesforce or comparable CRM, telephony, workforce, quality, knowledge-management and analytics platforms.
Experience supporting business customers within insurance or lending industries.

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

Student Program Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizen, Permanent Residents or Work Permit). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website at https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.

Privacy Notice

By applying for this job you acknowledge that you have read and understood EDC’s Privacy Notice for Job Applicants, which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correction

Apply About employer

More about this job

Responsibilities

The Manager will lead the Customer Care Team to deliver high-quality inbound service while driving a digital-first transformation. They are responsible for balancing operational performance, employee engagement, and customer experience through data-driven continuous improvement.

Requirements

Candidates must possess an undergraduate degree in business, finance, or economics and at least seven years of progressive experience in contact centre or financial-services operations. Proficiency in both English and French is required, along with strong skills in queue management, digital adoption, and change leadership.

Skills

Team leadership
Contact centre management
Service delivery
Workforce management
Digital transformation
Customer experience
Operational performance
Data analysis
Process standardization
Change management
Bilingualism
Capacity planning
Quality assurance
Stakeholder management
Performance coaching

Benefits

Competitive compensation
Work-life balance
Paid vacation
Corporate closure period
Summer early Fridays
No meeting Fridays
Professional development
Training programs
Language training
Wellness initiatives
Mental health support
Fitness programs
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Contact Centre
Financial Services
Digital Transformation
Workforce Management
Genesys
ServiceNow
Salesforce
CRM
Telephony
Analytics
Knowledge Management
KPI
Operational Efficiency
First-contact resolution
Capacity Planning
Quality Assurance
Business Continuity
Automation
AI-enabled capabilities
Change Leadership
Cross-functional collaboration
Bilingual
Inbound Sales
Service Level Management

Report this job