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Added 6 mins ago
Salesforce Data cloud Developer
Avanciers Inc.
Toronto, ON
Full-time
Experience & Certifications: 7+ years of hands-on Salesforce platform and Data Cloud architecture experience, supported by certifications like Data Cloud Consultant, Application Architect,…
Added 6 mins ago
Data Architect
Epsilon Solutions Ltd.
Toronto, ON
Contract
Experience in data migration data analysis data mappings data harmonization using OOB and third party tools preferable expereince in Azure Data Factory
Added 36 mins ago
Senior Cloud Solutions Architect (Hybrid)
Mara Consulting
Halifax, NS
Full-time
As a Mara Senior Cloud Solutions Architect, you’ll bring a broad set of skills, knowledge and experience in IT solution and technical architecture with a focus on cloud-based solutions. You…
Added 1 hour ago
Senior Data Solutions Architect (Hybrid)
Mara Consulting
Halifax, NS
Full-time
Senior Data Solutions Architect (Hybrid) We offer remote work opportunities which may require some onsite work based on fulfilling individual client based requirements.
Added 11 hours ago
Senior AI Engineer (Permanent)
CoreFactor Inc.
ON · Downtown Toronto (Underground city), Ontario
Full-time
We are seeking an experienced and technically strong Senior AI Engineer to join our clients Data, AI & Analytics team. This role focuses on the applied use of Generative AI and Agentic AI,…
Added 11 hours ago
Senior AI Engineer (Permanent)
CoreFactor
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking an experienced and technically strong Senior AI Engineer to join our clients Data, AI & Analytics team. This role focuses on the applied use of Generative AI and Agentic AI,…
Added 18 hours ago
Solution Architect
Aviso
Toronto, ON
$150,000 to $168,000 CAD / year
Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 23 hours ago
Senior Systems Integrator – Enterprise BAS/BMS (SIBA002)
Potenco
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Senior Systems Integrator will work closely with the Solution Architect / Lead EBO Engineer, Controls Specialists, field teams, commissioning personnel, Project Managers, and other…
Added 1 day ago
Senior Agentic AI Developer
CGI
Toronto, ON
Full-time
As part of our Data, AI, and Cloud practice, you will work alongside leading AI Architects, Data Scientists, and Cloud Engineers to deliver innovative AI solutions for global clients. This…
Added 1 day ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
Read, write, review, and reason about code. Use (ai) code when it is the fastest way to validate an assumption, automate work, inspect data, reproduce a problem, or demonstrate a solution.
Added 1 day ago
Full Stack Solution Architect - VP, Hybrid
State Street
Toronto, ON
Full-time
We are looking for a hands-on Full-Stack Solution Architect & Developer with extensive experience driving innovative technology solutions and leading complex projects across diverse domains…
Added 1 day ago
Senior Software Developer
Bentley Systems
Toronto, ON
…platform services and APIs that enable advanced analytics, data science, business intelligence, and AI workflows for geoscience data, ensuring data accessibility across the Seequent…
Added 1 day ago
Salesforce Solution Architect | Presales
Plative
Canada
The Salesforce Solutions Architect will design, configure, implement, and manage complex solutions after thoroughly analyzing and understanding the business requirements. You will work…
Added 2 days ago
Cloud Solution Architect
Microsoft
Toronto, ON
Full-time
We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365…
Added 2 days ago
Cloud Solution Architect (CSA) - Cloud & AI Data
Microsoft
Ottawa, ON
Full-time
We’re looking for a Cloud Solution Architect (CSA) focused on Cloud & AI Data to help customers build unified, governed, secure, and AI-ready data estates on Microsoft Azure. In this…
Added 2 days ago
Senior Security Architect
Medavie
AB · MB · Moncton, NB · NB · NL · NS · ON · PE · Montreal, QC · MBC NB Head Office Moncton
Full-time
The Senior Security Architect provides deep expertise across security domains - including cloud, identity, network, data protection, application security, and zero trust - and drives the…
Added 2 days ago
Senior Quality Assurance Engineer
e-STORAGE
Kitchener, ON
Full-time
…readiness of leading-edge EMS software platforms used for energy solution digitalization and operating grid energy systems. With peers and architect, you will design and execute an…
Added 2 days ago
Power Platform & Copilot Studio Architect
Softchoice
Calgary, AB · AB · NS · Oakville, ON · Ottawa, ON · Toronto, ON · Nova Scotia, Nova
…recurring judgment in Microsoft-centered engagements: when a solution belongs on low-code, when it belongs in fully custom development, and when the right answer is a hybrid of both - and…
Added 2 days ago
Lead Architect – Warehouse & Inventory Solutions
Saputo Inc.
Georgetown, ON · Montreal, QC
Full-time
The IT Architect – Warehouse and Inventory Management is accountable for the solution architecture, design, and technical direction of Saputo’s warehousing solutions, with primary focus on…
Added 2 days ago
Software Solution Architect
Embross
Richmond Hill, ON
$115,000 to $135,000 CAD / year
As a Solution Architect, you will play a critical role in shaping the future of our technology stack and solutions. This is more than a technical role, it is an opportunity to influence…
Added 2 days ago
Senior Data Platform Engineer
Norton Rose Fulbright
Toronto, ON · Calgary, AB
Full-time
…collaborating closely with DevOps Engineers, Business Applications, Data Architect, Enterprise Architect, and Security Analysts teams to deliver reliable, secure, and highly available…
Added 2 days ago
IT - Azure Applications Architect
Mohawk Medbuy Corporation (MMC)
London, ON · Burlington, ON
…redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 2 days ago
Lead Solutions Architect, Enterprise Technology Services
Manulife
Toronto, ON
Full-time
The Lead Solutions Architect is a senior technical leader who partners with Manulife business, product, operations, and external partners to design and deliver secure, scalable, and…
Added 2 days ago
Developer 3
Symcor
Mississauga, ON
Architect and design scalable, reliable, and secure technical solutions that meet business requirements.
Added 2 days ago
Data Architect
Insight
Toronto, ON
Full-time
As a Data Architect, you will serve as a senior technical leader responsible for designing modern data strategies, target-state architectures, and scalable data platforms that enable…

Export Development Canada | Exportation et développement Canada

Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 18, 2026

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Original job description

Application deadline: October 1, 2026, 12:00PM ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation

Employment Type: Permanent

Compensation Details:

Infra. Platform Architect 19: Salaries typically range from $112,006 to $149,341 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

Export Development Canada operates under a hybrid work model, with employees currently required to work from the office two days per week. Effective September 2026, this requirement will increase to three days per week and will be implemented gradually through a phased approach based on employee location. (subject to change).
This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Montreal, or Vancouver.
Relocation assistance is available for candidates who meet the eligibility criteria.

Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

As a Platform Architect, Enterprise workflows, you will play a critical role in shaping the future of EDC's enterprise workflow ecosystem. This position focuses on architecting and evolving EDC's enterprise workflows, automation and orchestration across ServiceNow (CSM & business modules), automation platforms and emerging AI technologies that span multiple business domains.

You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business capabilities and translate them into scalable ServiceNow platform solutions. You will apply architectural, security and data protection standards, guide implementation teams, and ensure workflows are designed with long-term sustainability, governance, security, and user experience in mind.

This role is ideal for someone who enjoys solving complex business challenges, influencing enterprise-wide transformation initiatives, and designing connected experiences that simplify how work gets done across the organization.

What you will be doing:

Participate in defining and maintaining the architectural vision and roadmap for ServiceNow workflows, playbooks, case management, and automation capabilities across multiple business functions.
Define enterprise workflow and automation architecture standards.
Establish target-state architecture across ServiceNow and other automation platforms
Partner with business and technology stakeholders to identify opportunities to standardize, simplify, automate, and optimize business processes using ServiceNow & Automation platform capabilities.
Working with the other ServiceNow architects, help to establish architecture principles, standards, governance practices, and design patterns for ServiceNow & Automation solutions, integrations, data management, security, and platform configuration.
Lead architecture reviews and design governance
Develop integration, security and data architecture patterns
Evaluate AI, intelligent automation and workflow orchestration capabilities
Create reusable architecture patterns and implementation standards
Guide multiple delivery teams on enterprise platform adoption
Conduct feasibility assessments, evaluate emerging platform capabilities and industry trends, and provide recommendations that align technology investments with business outcomes.
Provide technical leadership and architectural guidance to product teams, business analysts, developers, and vendors throughout solution delivery and platform lifecycle management.
Collaborate across domains including Customer Service Management (CSM), Legal, Operations, Risk, and Enterprise Architecture to ensure seamless end-to-end business experiences and alignment with EDC's digital roadmap.

What we are looking for:

University degree in Computer Science, Information Technology, Engineering, Business Technology Management, or a related discipline.
Minimum 10 years of experience in enterprise technology architecture, platform architecture, business solution architecture, or digital transformation initiatives.
Minimum 10 years of hands-on ServiceNow and Automation experience designing and implementing complex enterprise solutions.
ServiceNow Certifications aligned with the position.
Demonstrated experience architecting enterprise workflows, case management solutions, and process automation capabilities within ServiceNow.
Strong understanding of ServiceNow architecture, platform governance, workflow design, integration patterns, security, data management, and platform scalability.
Experience leading cross-functional business process transformation initiatives involving multiple business units and stakeholder groups.
Proven ability to analyze complex business requirements and translate them into practical, sustainable technology solutions.
Experience establishing target-state architectures, technology roadmaps, and architecture standards for enterprise platforms.
Enterprise workflow architecture experience.
Integration and API architecture experience.
Experience designing enterprise-scale automation and orchestration solutions.
Strong consultative, facilitation, and communication skills with the ability to influence business and technology leaders.
Experience working within Agile delivery frameworks and cross-functional product teams.

What will make you stand out:

Experience implementing or architecting solutions within ServiceNow Customer Service Management (CSM), Legal Service Delivery (LSD), Integrated Risk Management (IRM), HRSD, or related modules.
ServiceNow Certified System Administrator, Certified Application Developer, Certified Technical Architect (CTA), or Certified Master Architect credentials.
Experience with workflow orchestration, AI-powered case management, decision automation, and digital employee/customer experience solutions.
Experience within regulated financial services, Crown corporations, government, or public sector organizations.
Experience with Azure Solutions, (Databricks) AI and Agentic AI experience, Event driven architecture, enterprise integration architecture.
Bilingual in both official languages (English and French).

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website at https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.

Privacy Notice

By applying for this job you acknowledge that you have read and understood EDC’s Privacy Notice for Job Applicants, which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correction

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More about this job

Responsibilities

The architect will define and maintain the architectural vision for ServiceNow workflows, automation, and orchestration across multiple business domains. They will partner with stakeholders to standardize business processes and provide technical leadership to delivery teams throughout the solution lifecycle.

Requirements

Candidates must possess a university degree and at least 10 years of experience in enterprise technology architecture and ServiceNow implementation. Strong expertise in platform governance, workflow design, and cross-functional process transformation is essential for this role.

Skills

ServiceNow
Enterprise architecture
Workflow automation
Platform architecture
Case management
Solution architecture
Digital transformation
API architecture
Integration patterns
Governance
Agile
AI technologies
Data management
Security standards
Technical leadership

Benefits

Work-life balance
Paid vacation
Corporate closure period
Summer early Fridays
No meeting Fridays
Professional development
Training programs
Language training
Wellness programs
Mental health support
Fitness programs
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CSM
Enterprise Architecture
Automation
Orchestration
AI
Azure
Databricks
Event Driven Architecture
Agile
Governance
API
Integration
Digital Transformation
Case Management
LSD
IRM
HRSD
Cloud Computing
Financial Services
Crown Corporation
Platform Lifecycle Management
Business Process Transformation
Security
Data Protection

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