Find work in Canada.

329,177 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 1 hour ago
Senior Middleware Administrator
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Middleware Administrator based in Canada.
Added 6 hours ago
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
Full-time
Certifications: Azure Solutions Architect Expert, Azure Administrator Associate, Azure DevOps Engineer Expert, Terraform Associate. Microsoft 365 Enterprise Administrator Expert, an asset.
Added 11 hours ago
AI DevOps Specialist (AI Enablement & Secure DevOps)
Celestica International LP
Toronto, ON
This specialist will bridge the gap between AI development pipelines, secure networking infrastructure, and cloud platform services. They will take a hands-on lead in configuring…
Added 12 hours ago
System Administrator
Sapsol Technologies Inc
Calgary, AB
Contract
We are seeking an experienced Senior System Administrator to support enterprise infrastructure operations within a government environment. The successful candidate will be responsible for…
Added 18 hours ago
Database Administrator
AgileGrid Solutions
Canada
Full-time
Utilismart Corporation is seeking a highly skilled and motivated Database Administrator to join our Information Technology team. Reporting directly to the Manager of IT, the successful…
Added 8 days ago
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
Full-time
Certifications: Azure Solutions Architect Expert, Azure Administrator Associate, Azure DevOps Engineer Expert, Terraform Associate. Microsoft 365 Enterprise Administrator Expert, an asset.
Added 4 days ago
Senior Information and Data Security Analyst (Global Security)
RBC
Toronto, ON
Full-time
Participate in sensitive data scanning initiatives across hybrid environments: on-premises databases, cloud platforms (Azure, AWS S3), and SaaS applications (Salesforce, SharePoint Online)
Added 3 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business…
Added 3 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business…
Added 3 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business…
Added 3 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business…
Added 3 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Montreal, QC
$112,006 to $149,341 CAD / year
Full-time
You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business…
Added 3 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Vancouver, BC
$112,006 to $149,341 CAD / year
Full-time
You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business…
Added 3 days ago
Associate, DevOps Engineer
BMO Capital Markets
Toronto, ON
Part-time
Certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or AWS/Azure/GCP cloud certifications.
Added 3 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Toronto, ON
$112,006 to $149,341 CAD / year
Full-time
You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business…
Added 3 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$112,006 to $149,341 CAD / year
Full-time
You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business…
Added 4 days ago
BI Analyst
PACT
ON · Mississauga, Ontario
Coordinate with the SharePoint Administrator and Azure 365 Administrator on data sources, connections and access hosted in SharePoint and the Microsoft 365 tenant
Added 4 days ago
Azure 365 Administrator
PACT
ON · Mississauga, Ontario
The Azure 365 Administrator is responsible for the operational administration of the Azure and Microsoft 365 platform at PACT (Pearson Accelerator Construction Team), a General Partnership…
Added 4 days ago
Associate, DevOps Engineer
BMO
Toronto, ON · FCP
Certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or AWS/Azure/GCP cloud certifications.
Added 4 days ago
Microsoft Consultant
eSentire
Canada
…opaque automation. Powered by the unified agentic AI Atlas Platform, eSentire’s Atlas AI + 24/7 expert human SOC coverage delivers offensive capabilities that preempt exposures before…
Added 4 days ago
Security & Compliance Manager
PACT
ON · Mississauga, Ontario
Own and govern the AI-use policy through access gating and record-keeping, with Copilot platform readiness and licensing owned by the Azure 365 Administrator
Added 4 days ago
AI Product Engineer
Match Group
Vancouver, BC
Internship
Administer, optimize, and expand a multi-tenanted Databricks platform to meet evolving analytics and business intelligence requirements.
Added 3 days ago
AI Product Engineer
Match Group
Vancouver, BC
$35 to $38 CAD / hour
Full-time
Administer, optimize, and expand a multi-tenanted Databricks platform to meet evolving analytics and business intelligence requirements.
Added 3 days ago
Administrateur Cloud
DELAN - IT Talent Solutions
Brossard, QC
Full-time
Manage and administer the Azure cloud environment, including platform monitoring, configuration, and oversight
Added 5 days ago
SENIOR TECHNOLOGY SPECIALIST - VIRTUAL DESKTOP & LINUX PLATFORMS
BDC
Montreal, QC
Full-time
The specialist will leverage Ansible Automation Platform, Azure DevOps, PowerShell, Python, and API-driven integrations to automate operational processes, improve platform reliability, and…

Export Development Canada | Exportation et développement Canada

Senior Developer, ServiceNow CSM - EN 395

Toronto, ON, Canada

Pay: $96,557 to $128,743 CAD / year
Job type: Full-time
Apply by: Mar 1, 2027
Posting language: English
Posted: Sep 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application deadline:  September 16th, 2026 12:00pm ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position: Senior Developer, ServiceNow CSM

Employment Type: Permanent

Compensation Details:

Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

Export Development Canada operates under a hybrid work model, with employees currently required to work from the office two days per week. Effective September 2026, this requirement will increase to three days per week and will be implemented gradually through a phased approach based on employee location. (subject to change).
This role can be performed from EDC's headquarters in Ottawa or from one of our Community Hubs located in Toronto, Calgary and Halifax.
Relocation assistance is available for candidates who meet the eligibility criteria

Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade
Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday's & no meeting Fridays
Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training
Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed
Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy
Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs

Team Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

As EDC modernizes ServiceNow Customer Service Management (CSM), the Digital Platform Delivery & Architecture group is seeking a Senior ServiceNow CSM Developer to help design, build, and support scalable, secure, and reusable CSM solutions. This role will contribute to EDC's effort to standardize case management, reduce fragmentation, improve workflow visibility, strengthen governance, and enable future capabilities such as playbooks, integrations, reporting, automation, and AI-enabled service support.

This is a senior hands-on engineering role. You will lead complex ServiceNow CSM development work, help decompose solution designs into deliverable user stories, guide other developers, improve reusable patterns, and support the evolution of a more integrated and sustainable CSM platform. The role is well suited to someone who enjoys solving complex workflow problems, collaborating across business and technical teams, and raising engineering quality in a regulated enterprise environment.

What you will be doing:

Lead the design, development, testing, and implementation of ServiceNow CSM solutions, including case models, case tables, workflows, playbooks, email communications, forms, tasks, integrations, reports, configurations, and platform customizations.
Contribute to the evolution of standardized customer service capabilities that promote consistency, reuse, and scalability across business units.
Translate business and technical requirements into scalable, maintainable ServiceNow CSM solutions in collaboration with Product Owners, Business Analysts, Architects, Technical Leads, and delivery teams.
Lead solution decomposition for complex initiatives, design scalable CSM solutions, establish reusable patterns, and contribute to enterprise case management standards aligned with ServiceNow best practices and platform governance objectives.
Develop workflows and integrations using ServiceNow Flow Designer, Integration Hub, APIs, events, and other approved integration patterns.
Build and support secure integrations between ServiceNow CSM and enterprise platforms such as Salesforce, CIS, edc.ca, myEDC.ca, Azure services, and downstream service tools where required.
Help standardize CSM development patterns, reusable components, technical documentation, and production support artifacts.
Improve CI/CD, release readiness, testing patterns, and quality gates using Azure DevOps and Git-based version control.
Lead complex troubleshooting, root cause analysis, and preventive remediation for ServiceNow CSM incidents, defects, and production issues.
Participate in code reviews, peer reviews, design reviews, and technical governance forums.
Mentor developers and support citizen developers by helping them follow ServiceNow platform standards, development guardrails, and best practices.
Collaborate with internal teams, vendors, the ServiceNow Platform Team, and business stakeholders to deliver enhancements that improve employee experience, case management, and operational visibility.
Contribute to CSM platform modernization by helping reduce technical debt, improve standard data and workflow patterns, and support a more integrated customer journey model.
Contribute to the design and implementation of scalable ServiceNow data models, service relationships, and governance practices aligned with the Common Service Data Model (CSDM) and enterprise architecture standards.
Design and implement ServiceNow Playbooks, task orchestration capabilities, and guided work experiences that improve service delivery consistency, productivity, and operational visibility.
Identify opportunities to leverage ServiceNow AI capabilities, including Now Assist, intelligent workflow automation, knowledge generation, guided resolution, and agentic process orchestration to improve customer and employee experiences.

What we are looking for:

University degree in Business, Information Technology, Computer Science, Engineering, Business Technology Management, or related discipline.
Minimum 7 years of experience in software engineering, platform development, or enterprise technology delivery.
Minimum 5 years of hands-on experience configuring, developing, and supporting ServiceNow solutions.
Demonstrated experience implementing ServiceNow Customer Service Management (CSM) solutions in a complex enterprise environment.
Experience designing and delivering enterprise case management capabilities, including workflows, playbooks, customer communications, case models, and integrations.
Experience working with Agile delivery teams and supporting large-scale platform modernization initiatives.
Strong hands-on experience designing, configuring, developing, testing, and supporting ServiceNow CSM solutions.
Experience with ServiceNow workflows, Flow Designer, Integration Hub, APIs, events, forms, reports, case types, tasks, roles, and platform configuration.
Experience designing, configuring, or supporting ServiceNow Playbooks, task orchestration, guided work experiences, or complex case lifecycle management capabilities.
Strong understanding of ServiceNow CSM case management patterns, workflow design, platform governance, security, data management, and scalability.
Experience translating business requirements and user stories into technical specifications and working software.
Experience with JavaScript and ServiceNow scripting/configuration.
Experience with Azure DevOps, CI/CD pipelines, Git-based source control, release practices, and peer review processes.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex production issues and conduct root cause analysis.
Experience working in Agile delivery teams and collaborating with Business Analysts, Product Owners, Architects, Technical Leads, vendors, and business stakeholders.
Proven ability to mentor or guide other developers and contribute to reusable development standards or technical patterns.
Experience working in regulated or large-scale enterprise environments.

What will make you stand out:

ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist - Customer Service Management, or other relevant ServiceNow credentials.
Experience with ServiceNow App Engine, Workflow Data Fabric, Automation Center, or other ServiceNow business modules.
Experience with enterprise integrations, API-led architecture, event-driven architecture, or Azure-based integration services.
Experience with Salesforce, CIS, CRM, customer portals, or other customer-facing enterprise platforms.
Experience in financial services, banking, insurance, Crown corporations, government, or regulated environments.
Experience with reporting, dashboards, SLA visibility, operational metrics, or performance analytics in ServiceNow.
Experience supporting CSM modernization, technical debt remediation, case model redesign, playbooks, or journey-based workflows.
Experience designing ServiceNow solutions aligned with the Common Service Data Model (CSDM), enterprise architecture standards, and scalable platform governance practices
Exposure to AI-enabled automation, agentic AI concepts, or intelligent workflow capabilities.
Experience leveraging ServiceNow AI capabilities such as Now Assist, AI Search, Virtual Agent, Generative AI, intelligent workflow automation, or other AI-enabled service management solutions.
Bilingual in both official languages (English and French).

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section. 

The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website at https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at [email protected]. We are here to support you every step of the way.

Privacy Notice

By applying for this job you acknowledge that you have read and understood EDC's Privacy Notice for Job Applicants, which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correction

Apply About employer

More about this job

Responsibilities

Lead the design, development, and implementation of scalable ServiceNow CSM solutions, including case models, workflows, and integrations. Collaborate with cross-functional teams to standardize customer service capabilities and mentor other developers on platform best practices.

Requirements

Requires a university degree and at least 7 years of software engineering experience, with a minimum of 5 years specifically in ServiceNow development. Proven expertise in implementing ServiceNow CSM and working within Agile delivery teams in a complex enterprise environment is essential.

Skills

ServiceNow CSM
Software Engineering
JavaScript
Flow Designer
Integration Hub
API Integration
Azure DevOps
Git
Agile Methodology
Case Management
CSDM
Technical Documentation
Root Cause Analysis
Mentoring
Platform Governance
AI Automation

Benefits

Competitive compensation
Performance-based incentive
Work-life balance
Hybrid work options
3 to 4 weeks paid vacation
Corporate closure period
Summer early Fridays
No meeting Fridays
Professional development
Training programs
Workshops
Language training
Wellness programs
Mental health support
Fitness programs
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CSM
Customer Service Management
JavaScript
Flow Designer
Integration Hub
Azure DevOps
Git
Agile
CSDM
Common Service Data Model
Now Assist
Generative AI
Virtual Agent
API
Salesforce
Azure Services
Case Management
Playbooks
CI/CD
Software Engineering
Enterprise Architecture
Technical Debt
SLA
Performance Analytics
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist
Financial Services
Crown Corporation

Report this job