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Added 23 days ago
Senior Business Content Development Specialist (contract)
Richardson Wealth Ltd
Toronto, ON
As a Senior Business Content Development Specialist at Richardson Wealth, you will play a key role in developing high-quality business content and communication materials that enable…
Added 3 days ago
Senior Producer - Olympics, Paralympics and CBC Sports Partnership Content(English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
Senior Producer - Olympics, Paralympics and CBC Sports Partnership Content(English Services)
Added 2 days ago
Senior Producer - Olympics, Paralympics and CBC Sports Partnership Content(English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
Reporting to the Executive Producer, the Senior Producer - Partnership Content is responsible for the management and coordination of features and partnership content for CBC Sports and CBC…
Added 3 days ago
Senior Producer - Olympics, Paralympics and CBC Sports Partnership Content(English Services)
Radio-Canada
Toronto, ON
Full-time
Reporting to the Executive Producer, the Senior Producer - Partnership Content is responsible for the management and coordination of features and partnership content for CBC Sports and CBC…
Added 3 days ago
Responsable, commercialisation et croissance | Commercialization & Growth Lead
LivingSafe
Montreal, QC
Full-time
LivingSafe is a Quebec-based health technology company developing LISA, an intelligent fall management and senior safety monitoring solution. Our mission is to enable safer, more…
Added 12 days ago
Account Supervisor
Cheil Canada
Mississauga, ON
$70,000 to $75,000 CAD / year
Contract
This role is ideal for a highly organized, commercially minded account leader who can confidently manage senior client relationships, oversee complex programs from strategy through…
Added 11 days ago
Senior Producer, Audience Growth, CBC Ottawa, English Services, (On-site)
CBC/Radio-Canada
Ottawa, ON
Full-time
Collaborate closely with the Senior Producer of News to deliver exceptional daily news content that serves the audience
Added 12 days ago
Communications Advisor
The Government of Nova Scotia
Halifax, NS
Definition of professional communications experience = professional writing experience, digital content creation, media relations experience, experience interpreting complex information for…
Added 17 days ago
Senior Level Designer | North America | Canada | Europe | Fully Remote
Escape Velocity Entertainment Inc
Remote, Canada
Full-time · Remote
Here at Escape Velocity, we are building a culture of play and seeking an imaginative, skilful, and proactive Senior Level Designer to join our remote team. This role owns the design and…
Added 24 days ago
Digital Marketing Specialist
Optima Living
Edmonton, AB
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 14 mins ago
Senior Proposal Specialist
HDR
Calgary, AB
Full-time
…answer is yes, then HDR is the place for you. HDR is seeking a Senior Proposal Specialist who is a highly motivated individual to work with our growing team. An important responsibility…
Added 3 hours ago
Senior Applications Engineer
Synopsys Inc
Ottawa, ON
Full-time
You are comfortable presenting technical content to a room full of senior engineers or architects, walking them through your analysis without oversimplifying or losing their trust
Added 3 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…and lead the development of executive-facing sales enablement content and systems that support high-value customer engagements. This role ensures that Husky delivers clear, compelling, and…
Added 4 hours ago
Manager - Investor Relations
Robertson & Company Ltd.
Toronto, ON
Full-time
Reporting directly to the Senior Vice President, Corporate Development & Investor Relations, this role will lead and support the Company's investor relations strategy, public disclosure,…
Added 4 hours ago
Intern Academic Policy
Unified Procurement Services Team (UPST)
NB · Chiasson Office, NB
Volunteer
The candidate should be an effective writer, a creative content developer for presentation and slide deck development, and conscientious in their work. An enthusiasm for innovation, equity,…
Added 5 hours ago
Senior Managing Editor, Business Thought Leadership
Ipsos in US
Vancouver, BC
Full-time
Serve as lead author on key publications, writing and rewriting content to ensure it is engaging, intellectually rigorous and relevant to senior business audiences.
Added 7 hours ago
Senior Proposal Specialist
HDR
Burlington, ON
Full-time
…answer is yes, then HDR is the place for you. HDR is seeking a Senior Proposal Specialist who is a highly motivated individual to work with our growing team. An important responsibility…
Added 8 hours ago
Opentext Developer
Randstad Digital
Toronto, ON
Contract
Seniority Level - 8-10+ Years (Intermediate - Senior)
Added 9 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…and lead the development of executive-facing sales enablement content and systems that support high-value customer engagements. This role ensures that Husky delivers clear, compelling, and…
Added 10 hours ago
Lead Mobile Developer
BIMM
Canada
BIMM is booming, so we’re looking for a Lead Mobile Developer with deep iOS and Android experience to lead a web-first companion app build on contract.
Added 16 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…and lead the development of executive-facing sales enablement content and systems that support high-value customer engagements. This role ensures that Husky delivers clear, compelling, and…
Added 17 hours ago
Agency Lead/Senior Strategist (Digital Marketing)
Magnify Digital
Vancouver, BC
Full-time
You will run the agency's digital practice, designing, executing, and leading multi-platform strategies, managing senior client relationships, and ensuring the team delivers work that…
Added 10 days ago
Bilingual Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Maintain and manage a project risk register, including escalation of significant risks and issues to senior management.
Added 1 month ago
Human Resources Consultant
Protak Consulting Group Inc.
Ottawa, ON
Full-time
Develop the content of training sessions for sub-delegated managers.
Added 20 hours ago
Senior Cartographer – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
Lead the quality assurance and quality control review of cartographic outputs by verifying map accuracy, legend content, scale, projection, symbology, formatting, metadata, bilingual…

Export Development Canada | Exportation et développement Canada

Senior UX Content Designer, Design Operations - EN 762

Vancouver, BC, Canada

Job type: Full-time
Apply by: Mar 14, 2027
Experience: 7+ years of experience in Content Design, UX Writing, Design Operations, or a related discipline.
Posting language: English
Posted: Sep 15, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application deadline: September 28, 2026 at 12:00 pm ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position: Senior UX Content Designer, Design Operations

Employment Type: Contract - 14 months

Compensation Details:

Customer Experience 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences

Location:

Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week.
This role can be performed from EDC's headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver

Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade
Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday's & no meeting Fridays
Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training
Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed
Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy
Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs

Team Overview:

The Experience Design team is part of EDC's Customer Experience Centre of Excellence. Our mission is to help create simpler, more connected, accessible, and effective experiences for Canadian exporters across EDC's digital products, services, and channels.

We bring together expertise in user experience design, content design, accessibility, user research, service design, and design operations to better understand customer needs and translate those insights into meaningful experiences. We work closely with product teams, technology partners, business stakeholders, and customer-facing teams to ensure digital experiences are aligned, evidence-based, and designed around customer outcomes.

As a team, we establish and evolve the standards, patterns, research practices, and design capabilities that enable consistent and scalable experiences across EDC. This includes advancing accessibility and inclusive design, growing our enterprise design system, supporting customer research, and helping teams adopt best practices that improve experience quality and delivery effectiveness.

We believe great experiences are created through collaboration, continuous learning, and a shared commitment to understanding and solving real customer problems. Our goal is not only to improve individual interactions, but to help shape a more connected end-to-end experience across the customer journey.

What you will be doing:

Content design standards, governance & enablement

Support the development, maintenance, and governance of enterprise content design standards, guidelines, patterns, and best practices
Help establish and evolve content standards that promote consistency, accessibility, clarity, and usability across digital experiences
Conduct content reviews and provide recommendations to align deliverables with established standards and guidelines
Partner with UX designers, accessibility specialists, product teams, and stakeholders to support adoption of content design practices
Support the integration of content standards within design systems, templates, components, and delivery workflows
Develop and maintain supporting resources, examples, and documentation that enable teams to consistently apply content standards
Contribute to accessibility and inclusive design practices by incorporating WCAG requirements and plain language principles into content standards
Monitor emerging content design, accessibility, and digital experience practices and recommend improvements

User research operations & knowledge management

Coordinate user research activities in collaboration with internal stakeholders and external research partners
Support user participant recruitment, screening, scheduling, and communications
Manage research logistics, documentation, consent processes, and operational tracking
Assist with research synthesis activities, including documenting findings, identifying themes, and preparing insights and recommendations
Support validation of research findings with project teams and subject matter experts
Maintain research repositories, knowledge management practices, templates, and operational processes that improve the accessibility and reuse of research insights
Contribute to the ongoing evolution of research operations practices and standards

Vendor & stakeholder coordination

Act as a liaison between internal teams and external research vendors and partners
Coordinate vendor activities, timelines, deliverables, and communications
Monitor progress and escalate risks, issues, or dependencies as required
Support procurement, onboarding, invoicing, and administrative processes related to vendor engagements

Design operations & practice enablement

Support the continuous improvement of design operations processes, governance, and ways of working
Help maintain team standards, templates, repositories, design documentation, and shared resources
Support planning, coordination, and tracking of design initiatives and operational activities
Contribute to the management and evolution of design system documentation, content resources, and enablement materials
Assist in developing metrics and reporting that measure adoption, effectiveness, and maturity of design practices
Support onboarding, knowledge-sharing, training, and team enablement initiatives

Success in this role will be demonstrated through:

Increased adoption and consistent application of content design standards across teams
Improved quality, accessibility, usability, and consistency of digital content experiences
Effective coordination and execution of user research activities and vendor engagements
High-quality synthesis, documentation, and communication of research insights
Well-maintained repositories, standards documentation, and knowledge-sharing practices
Improved efficiency, consistency, and maturity of design operations and enablement practices
Strong partnerships with stakeholders, product teams, and research vendors

What we are looking for:

7+ years of experience in Content Design, UX Writing, Design Operations, or a related discipline.
Experience creating, maintaining, or governing UX content standards, guidelines, design systems, or content frameworks.
Strong understanding of user-centered design principles, inclusive design principles, digital content best practices, and information architecture concepts.
Experience conducting content reviews and applying content standards to digital products and experiences.
Experience supporting enterprise design systems, content systems, or component libraries.
Experience managing content repositories, taxonomy, terminology, or information architecture assets.
Familiarity with qualitative and quantitative research methods, synthesis techniques, and insight development.
Experience coordinating user research activities, participant recruitment, or research operations.
Knowledge of accessibility standards and inclusive content design practices (WCAG).
Experience facilitating workshops, training, onboarding, or practice enablement activities.
Strong organizational, planning, and project coordination skills with exceptional attention to detail.
Excellent written and verbal communication skills, including the ability to translate complex information into clear, actionable guidance.
Experience working within large-scale enterprise digital product environments.
Experience building strong working relationships across multidisciplinary teams
Experience developing governance models, standards, or operating practices for UX content design and UX research.
Experience measuring adoption and effectiveness of standards, frameworks, or operational programs.

What will make you stand out:

Experience working within a UX Design Operations or UX Research Operations function.
Familiarity with tools such as Figma, Miro, Mural, UserTesting, Dovetail, Fable Engage, Azure DevOps, Microsoft 365, or similar collaboration and research platforms
Fluently bilingual in both English and French, with the ability to review, evaluate, and support content design practices across both official languages

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website at https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at [email protected]. We are here to support you every step of the way.

Privacy Notice

By applying for this job you acknowledge that you have read and understood EDC's Privacy Notice for Job Applicants, which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correction

Apply About employer

More about this job

Responsibilities

Develop and govern enterprise content design standards and accessibility guidelines to ensure consistency across digital experiences. Coordinate user research operations, manage vendor relationships, and improve design operations processes and documentation.

Requirements

Requires 7+ years of experience in Content Design, UX Writing, or Design Operations with a strong background in governing UX content standards and design systems. Must have expertise in accessibility (WCAG), user research coordination, and working within large-scale enterprise environments.

Skills

Content Design
UX Writing
Design Operations
User Research Operations
Inclusive Design
Accessibility (WCAG)
Information Architecture
Governance
Stakeholder Coordination
Knowledge Management
User-Centered Design
Content Strategy
Project Coordination
Workshop Facilitation
Plain Language Principles
Design Systems

Benefits

Work-life balance
Hybrid work options
3 to 4 weeks paid vacation
Corporate closure period
Summer early Fridays
No meeting Fridays
Professional development
Training programs
Workshops
Language training
Wellness programs
Mental health support
Fitness programs
Volunteer opportunities

Visa sponsorship

Not detected in the job text

Keywords

Figma
Miro
Mural
UserTesting
Dovetail
Fable Engage
Azure DevOps
Microsoft 365
WCAG
UX Content Design
Design Ops
Research Ops
Inclusive Design
Information Architecture
Content Governance
User-Centered Design
Enterprise Design System
Qualitative Research
Quantitative Research
Taxonomy
Terminology
Digital Product Environment
Plain Language
Knowledge Management
Customer Experience
Service Design
User Research
Content Frameworks
Component Libraries
Bilingual English-French

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