Credit Representative

About the Company

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

Role Summary

Export Packers Company Limited is seeking a detail-oriented and organized Credit Representative to join our Finance Department. The successful candidate will be responsible for managing collections and customer accounts, processing payments, resolving customer disputes, and maintaining accurate accounts receivable records. This role also supports credit applications, account reconciliations, credit note processing, and follow-up on outstanding balances.

The ideal candidate has a strong understanding of accounts receivable and credit collections, excellent organizational skills, and the ability to work collaboratively with Sales and other internal departments to ensure timely payments, accurate financial records, and effective resolution of customer account issues.

Responsibilities

Credit & Collections

• Manage collections and outstanding receivables for an assigned customer portfolio.
• Develop and maintain call plans to ensure regular follow-up on overdue accounts and outstanding balances.
• Send customer statements and follow up with customers to support timely payment.
• Process new customer credit applications, set up new accounts, and review credit limits on new and existing accounts for consideration by the Credit Supervisor.
• Review customer credit holds and coordinate their timely release in accordance with established approval procedures.
• Review assigned accounts with the Credit Supervisor to discuss problem accounts, escalate collection concerns, and identify potential bad debts.
• Communicate regularly with Sales regarding delinquent accounts, collection progress, and customer account concerns.

Cash Application & Bank Reconciliation Support

• Review daily bank statements and monitor incoming customer payments.
• Prepare daily bank deposits and accurately apply customer payments, including electronic funds transfers (EFTs), wire transfers, cheques, and other deposits, to the appropriate accounts.
• Investigate unidentified payments, payment discrepancies, and unapplied cash, working with customers and internal departments to obtain missing remittance details.
• Maintain accurate records of daily cash receipts and supporting documentation.
• Organize and prepare bank deposit documentation for off-site scanning and archival storage, maintaining accurate tracking records as required.

Customer Disputes & Deductions

• Identify, record, and track customer disputes and deductions in the appropriate systems.
• Obtain and review supporting documentation to assist with the investigation and resolution of customer disputes.
• Maintain an accurate and up-to-date dispute database, including assigning disputes identified during payment posting.
• Work closely with Sales, Operations, and the Rebate department to investigate discrepancies and coordinate dispute resolution.
• Monitor outstanding disputes and follow up with relevant departments to support timely resolution.
• Prepare and distribute dispute summaries to relevant departments to support follow-up and accountability.

Credit Notes & Rebate Processing

• Process credit notes for approved customer disputes in accordance with company procedures and approval requirements.
• Prepare sales journals relating to approved rebate disputes and other applicable adjustments.
• Prepare claims through customer portals and follow up on outstanding claims and reimbursements.
• Maintain appropriate supporting documentation for credit notes, rebate transactions, and account adjustments.

Account Reconciliation, Reporting & Administration

• Reconcile customer accounts, investigate discrepancies, and coordinate resolution with customers and internal stakeholders.
• Prepare year-end customer letters and statements as required.
• Prepare accounts receivable, collections, cash application, and dispute reports as required.
• Maintain accurate customer account records and financial documentation.
• Support the Credit Department with administrative and operational tasks, including document retention and archival storage.
• Other duties as assigned.

Qualifications/Skills

• Minimum of 3 years of experience in credit, collections, accounts receivable, or a related function.
• College diploma or degree in Accounting, Finance, or a related field.
• Strong understanding of accounts receivable processes, credit collections, payment application, and customer account reconciliation.
• Enrollment in the Credit Institute of Canada's Certified Credit Professional (CCP) program is preferred.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience with ERP or accounting systems, preferably Microsoft Dynamics NAV (Navision) or Microsoft Dynamics 365, is an asset.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve account discrepancies.
• Excellent attention to detail and accuracy when processing payments, credit notes, and financial transactions.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal departments.
• Ability to work independently while contributing positively to a collaborative team environment.
• Ability to work effectively in a fast-paced environment and exercise sound judgment when escalating collection concerns.
• This position is based in a professional office setting, with work primarily performed at a desk using a computer, phone, and other standard office equipment.

Benefits

• Hybrid – 1 day work from home per week
• Summer hours
• Competitive vacation and Personal day policy
• Employee Discounts on consumables
• Employee Assistance Program
• Company Paid Benefits
• RRSP Match Program

The annual base salary for this role is expected to fall between $45,000 and $65,000.

This is an existing vacancy.

Export Packers is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with Export Packers in accordance with Federal and provincial laws.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, Export Packers has an Accommodation Policy as part of our hiring process. Should you require accommodation, please advise the People & Culture Department.

Please note: A criminal background check is required for all candidates and will be conducted in the final stages of the hiring process. This will be facilitated by our team, with full details provided during the selection process.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.