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Express Employment Professionals - Cambridge

Demand Planner

Cambridge, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 9, 2026
Experience: 5-4 years of relevant customer service and demand planning experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Demand Planner

Position Summary

The Demand Planner is responsible for ensuring products are delivered to the customer on a timely basis with world class customer service. This position will report to the Demand Planning Manager as part of the Operations Department. To be successful, a high level of collaboration will be required across the organization, particularly with the Account Managers, Project Engineers, Quality Engineers, and global personnel in the Production Control and Logistics functions.

Essential Functions

This position is the main point of contact for daily communication with customers regarding orders, shipments, customer forecasts and general inquiries or concerns.
The Demand Planner is responsible for maintaining inventory levels at all Warehouse and VMI locations based on customer forecasts, minimum/maximum inventory parameters, and special seasonal requirements such as Lunar New Year.
Specific planning duties include:
Review, analyze and take action on customer firm and forecast demand plans
Monitor inventory stock levels in relation to strategic inventory objectives
Maintain and perform to customer commitments
Place purchase orders or requisitions with PCLs or suppliers, based on customer demand analysis
Value-add customer interactions as it relates to demand management and PO changes
Manage and maintain EDI and/or discrete sales orders
Manage exceptions with customers and suppliers
Responsible for planning and monitoring shipments from suppliers, warehouses and VMI locations to customers.
Oversight of freight handling, container quality, and functionality
Fulfillment of direct shipments
Fulfillments from VMI’s
This position is the first point of contact for customer concerns including but not limited to:
Stock levels/timeliness
Damage/claims/RMAs
Consolidation
Additional responsibilities include:
Development of reports and programs with warehouses to assist in meeting customer schedules
Proactive communication with customers and suppliers to achieve on time delivery
Gap analysis & burndown planning
Inventory Adjustments, corrections and counts
Responsible for developing and maintaining Customer related items within the ERP system, including:
Item master & or updates
Customer Price Lists & quarterly updates
Customer Detail Record
Open purchase orders
Open sales orders
Forecasts & updates
Maintenance of the purchase order summary
Customer portals & related functions such as order acknowledgments & change requests
Create and maintain reports as requested by customers including:
Open order reports
OTIF & Fulfillment reporting
Shipping reports/tracking
Expedite reports
Warehouse inventory and scheduling reports
Other duties as assigned by the Lead or Manager

Position Requirements

5-4 years of relevant customer service and demand planning experience
Demonstrated high level of interpersonal and customer service skills
High level of analytical skills utilizing data from multiple sources
Computer skills and working knowledge of Microsoft Office products, including proficient skills in Microsoft Excel
High standards of accuracy and precision
Proficient oral and written communication skills
Ability to exercise independent judgment is required
Ability to effectively organize and plan
Ability to multi-task in a fast-paced environment
ERP experience an asset (but not required)

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More about this job

Responsibilities

Manage customer demand, forecasts, orders, inventory levels, and shipments to support timely delivery and strong customer service. Coordinate with customers, suppliers, warehouses, and internal teams while maintaining ERP records and producing operational reports.

Requirements

Requires 4–5 years of relevant customer service and demand planning experience, strong interpersonal and analytical skills, and proficiency with Microsoft Office, especially Excel. Candidates should communicate effectively, work accurately and independently, organize and plan well, and manage multiple tasks in a fast-paced environment; ERP experience is an asset but not required.

Skills

Demand Planning
Customer Service
Inventory Management
Demand Forecasting
Purchase Order Management
Sales Order Management
Shipment Planning
Supplier Coordination
Customer Communication
Data Analysis
Microsoft Excel
ERP Systems
EDI
Reporting
Inventory Reconciliation
Organization and Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Demand Planning
Customer Forecasts
Firm Demand
Inventory Management
Minimum And Maximum Inventory Parameters
Warehouse
Vendor-Managed Inventory
Purchase Orders
Sales Orders
EDI
ERP
Microsoft Office
Microsoft Excel
Shipment Planning
Freight Handling
Container Quality
Direct Shipments
Customer Service
Supplier Coordination
On-Time Delivery
Gap Analysis
Inventory Adjustments
Item Master
Customer Price Lists
Customer Portals
Order Acknowledgments
OTIF Reporting
Fulfillment Reporting
Expedite Reports
Open Order Reports

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