Order Specialist
- Cambridge, ON, Canada
$60,000 to $65,000 CAD / year · Full-time
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Job details
- Pay
- $60,000 to $65,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3 years customer service experience in an office environment
- Posting language
- English
- Posted
Original job description
Order Desk/Customer Service Representative
The Order Desk/Inside Sales representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with co-workers within the organization – sales, inventory management, warehousing and distribution, product specialists, and technical support.
Job Tasks:
- Using exceptional email and telephone skills, serve customers in the high technology industry by providing timely and accurate product information to establish. maintain and advance the customer relationship
- Ensure customer orders are processed and filled per the customers’ requirements.
- Coordinate activity with inventory management, warehouse and distribution, factory production and accounts receivable
- Resolve product or service performance issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contribute to team effort through identification and effective implementation of process and system improvements as well as backup to other Customer Service Representatives.
- Prepare product and service performance reports by collecting and analyzing customer data.
Requirements:
- Minimum 3 years customer service experience in an office environment
- 1-2 years college or technical education; College degree desired
- Proficient in Microsoft Office Suite
- Previous experience with online ERP systems
- Experience with Dynamics D365 preferred
- Demonstrated ability to develop and maintain strong customer relationships by providing high customer satisfaction with superior service.
- Strong interpersonal and communications - verbal, written communication and active listening skills
- Demonstrated ability to anticipate and solve customer issues with a sense of urgency.
- Demonstrated ability to follow through, manage multiple accounts and provide sales support.
- Strong attention to detail, time management, and decision-making skills
- Ability to organize and manage multiple priorities
- Self-starter, self-motivated and consistent performer at a high level.
- Thrive in a fast-paced work environment while maintaining a positive attitude.
More about this job
Responsibilities
Provide timely product information and customer support, process orders according to customer requirements, and coordinate fulfillment with inventory, warehouse, production, and accounts receivable teams. Resolve customer issues, follow up to ensure satisfactory outcomes, contribute to process improvements, support teammates, and prepare performance reports using customer data.
Requirements
Requires at least three years of customer service experience in an office environment and one to two years of college or technical education; a college degree is desired. Candidates should be proficient in Microsoft Office and online ERP systems, with Dynamics 365 preferred, and demonstrate strong communication, organization, problem-solving, customer relationship, and multitasking skills.
Skills
- Customer Service
- Order Processing
- Inside Sales Support
- Product Knowledge
- Email And Telephone Communication
- Issue Resolution
- Cross-Functional Coordination
- Process Improvement
- Data Collection And Analysis
- Microsoft Office
- ERP Systems
- Dynamics 365
- Active Listening
- Time Management
- Attention To Detail
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Logistics
- Administrative
- Engineering
Keywords
- Order Desk
- Customer Service
- Inside Sales
- High Technology Industry
- Order Processing
- Product Information
- Customer Relationships
- Inventory Management
- Warehousing
- Distribution
- Factory Production
- Accounts Receivable
- Complaint Resolution
- Process Improvement
- System Improvements
- Customer Data
- Performance Reporting
- Microsoft Office Suite
- Online ERP Systems
- Dynamics 365
- Active Listening
- Sales Support
- Time Management
- Decision-Making
- Multitasking