Customer Service Representative

Express Employment Professionals is currently looking for an outstanding Customer Service Representative, for our client in Delta, BC. This is a permanent position for the right candidate.

DUTIES:

• Communicate with customers by phone, in person, and through e-mail to ensure the best service possible
• Answer customer questions regarding products, service, operation, or maintenance
• Interview clients to get information, explain services
• Process inbound customer orders accurately by following established guidelines
• Solicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availability
• Review data to determine if orders have been numbered, coded, and processed accurately before they are released to ensure successful shipment
• Process proof of delivery for products or services, track customer orders, research missing/late deliveries
• Review data to determine if billing, accounting, and tax postings are accurate
• Initiate corrections for processing errors
• Refer complaints concerning service or product failure to appropriate departments for investigation
• Coordinate customer service needs with other departments as required to ensure customer service
• Engage in troubleshooting activities and escalate issues that impact any aspect of the full-cycle order fulfillment process
• Issue return authorization numbers per approved customer requests; track and update receipts; dispute pricing/quantity errors; and maintain list of approved return items by customer
• Receive and process orders for products or merchandise by mail, phone, or in person
• Assist in providing documentation to dispute logistics claims in order to recover costs from responsible parties
• Apply trend data to drive process improvement and avoid future charge-backs
• Create and maintain all Vendor set-ups
• Create and maintain all SKU set-ups

REQUIREMENTS:

• MUST have outstanding customer service skills
• MUST have exceptional phone mannerism
• MUST be meticulous and accurate
• MUST have strong computer skills (Word, Excel, Out-Look)
• Sage Enterprise software experience preferred but not required
• Food distribution experience could be an asset but not required

Pay Rate: $23.65/hr +4% vacation pay

Hours: 8am - 4:30pm and 7am to 3:30pm after training

If you are qualified for the position, please email your resume in a Word document to: jobs.deltabc@expresspros.com. In the subject line, please quote "Customer Service Representative - A371VL" If your skills and experience meet with our client's requirements, we will forward your details for consideration. By submitting your resume and/or cover letter to us, you give express consent to use your details for this purpose.

Phone is also welcome 604-668-5899 as we also have many other positions available: www.expresspros.com/deltarichmondbc