Logistics Specialist (CSR)

Logistics Customer Service Specialist

Location: Avebury Rd & Matheson Blvd W
Position Type: Temporary to Hire (Temp-to-Perm Opportunity)

About the Role

We are seeking motivated and career-driven individuals to join our client's logistics operations team. This role offers an excellent opportunity for candidates who want to build a long-term career in transportation and logistics, with the potential to grow into Lead or Supervisor positions as the business expands.

The ideal candidate is organized, proactive, customer-focused, and demonstrates strong leadership potential.

Key Responsibilities

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
• Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads
• Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition
• Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes
• Investigate product overages, shortages, damages, and complete appropriate documentation
• Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
• Provide detailed directions and instructions to properly route drivers

What We're Looking For

• 6months to 1 years of experience in logistics, transportation, customer service, or supply chain.
• General knowledge of the transportation industry
• Strong communication, organization, and problem-solving skills.
• Comfortable learning new software and working in a fast-paced environment.
• Demonstrated initiative, accountability, and leadership potential.
• Interest in growing into a Lead or Supervisor role.

Growth Opportunity

We are building a team of future leaders. Successful candidates will have opportunities to take on additional responsibilities and advance into Lead and Supervisor positions as the operation continues to grow.

Shift Schedule

The operation runs 7 days a week from 6:00 AM to 9:30 PM. Schedules are assigned based on business needs after 1–2 weeks of training and may include:

• 6:00 AM – 2:30 PM (With any two days off in the week)
• 1:00 PM – 9:30 PM (With any two days off in the week)

Additional Information

Vacancy Status: This is an active position with one of our clients.

AI Disclosure: AI tools may be used to assist with the initial screening and assessment of applications.