Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 16 mins ago
Coordinator, Document Controls - Canada Wide
WSP in Canada
ON · Ontario, Canada
Contract
It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s…
Added 16 mins ago
Coordinator, Document Controls - Canada Wide
WSP in Canada
MB · Manitoba, Canada
Contract
It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s…
Added 16 mins ago
Coordinator, Document Controls - Canada Wide
WSP in Canada
SK · Saskatchewan, Canada
Contract
It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s…
Added 16 mins ago
Administrative Assistant
Amyantek
Calgary, AB · Greater Calgary Metropolitan Area
Contract
2 years experience adapting to new business environments business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to…
Added 17 mins ago
Grounding Coordinator
Valard Construction
Thunder Bay, ON
Full-time
Our Transmission group is currently looking to add a Grounding Coordinator to our team, based on the Waasigan Transmission Line Construction Project in Northern Ontario.
Added 32 mins ago
Technical Project Coordinator
Umbrella Incorporated
Toronto, ON
Full-time
We are seeking a a Technical Project Coordinator to help plan and deliver customer technology projects. The priority is conducting accurate site walks for physical security, network, and…
Added 46 mins ago
HVAC Maintenance Coordinator
Rocket Facility Services
Toronto, ON · Greater Toronto Area, Canada
Full-time
Reporting to the Head of Facilities, the HVAC Maintenance Coordinator is responsible for coordinating and managing maintenance and service activities for HVAC and building systems. This…
Added 46 mins ago
Director of Engineering
Artika
Montreal, QC
Full-time
Added 47 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
The Safety Coordinator develops, administers, and implements companywide occupational safety programs, and serves as the coordinator for the occupational safety programs within one or more…
Added 1 hour ago
Maintenance Worker
The Salvation Army Canada and Bermuda Territory
London, ON
Full-time
Perform repairs and maintenance as requested or assigned by the Maintenance Coordinator & Environmental Services Manager.
Added 1 hour ago
National Service Coordinator
Siemens
Toronto, ON · Montreal, QC · Quebec, QC
Schedule and dispatch field service technicians based on customer requirements, technical expertise, availability, and geographic considerations with coordination with regional service…
Added 1 hour ago
Project Coordinator
EBC Inc.
Mississauga, ON
As a Project Coordinator, you will plan, organize, direct and control the work of construction sites to ensure they are completed on time, within budget, and at the highest level of quality.
Added 2 hours ago
Specialist, Safety Programs and Projects
NAV CANADA
Ottawa, ON
Full-time
…The role may function as both an individual contributor and a coordinator of cross-functional initiatives, contributing to the advancement of NAV CANADA’s safety culture and the continuous…
Added 2 hours ago
Purchasing Administrator - VTCA
Vuteq Canada Inc.
Woodstock, ON
$50,000 to $65,000 CAD / year
Vuteq Technical Center Americas is a Sales and Engineering service provider representing Vuteq and Diversity Vuteq manufacturing groups throughout North America. The Vuteq group of…
Added 2 hours ago
Project Coordinator - VTCA
Vuteq Canada Inc.
Woodstock, ON
$57,000 to $70,000 CAD / year
Vuteq Technical Center Americas is a Sales and Engineering service provider representing Vuteq and Diversity Vuteq manufacturing groups throughout North America. The Vuteq group of…
Added 2 hours ago
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services
Fraser Health
Surrey, BC
Temporary
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 2 hours ago
RN/RPN, CRESST
Fraser Health
Surrey, BC
Full-time
Collaborates with Program Coordinator and Psychiatrist regarding clients' mental/medical status, response to treatment, including medication and readiness for discharge, by communication…
Added 2 hours ago
Registered Nurse, Medicine - PICC - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
…delivery, and collaborating and communicating with the Patient Care Coordinator, Manager or health care team on issues that will affect the care/discharge…
Added 2 hours ago
Registered Nurse, Medicine - Mission Memorial Hospital
Fraser Health
Mission, BC
Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 2 hours ago
MRI Technologist - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
Full-time
Reporting to the Supervisor, MRI and Site Coordinator, Medical Imaging, the MRI Technologist practices in accordance with the standards of professional practice as well as utilizing a…
Added 3 hours ago
Medical Technologist Cytogenetics P2A
Provincial Health Services Authority
Vancouver, BC
Full-time
Notifies Team Lead or Technical Coordinator of any equipment malfunction, patient safety learning occurrence or non-conformance to standard operating procedures.
Added 3 hours ago
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
Full-time
We are looking for a Digital Health-IT Cutover Coordinator to join our team of consultants in our Montreal office on a permanent basis.
Added 3 hours ago
22854 - MAPPA Administrator (Part-Time) Thames Valley - South Central
Ministry of Justice UK
Windsor, ON
Part-time
The MAPPA Administrator provides administrative support and is accountable to the MAPPA Co-ordinator and/or Deputy MAPPA Coordinator.
Added 3 hours ago
Methods & Temporary Works Coordinator
Pomerleau
Vancouver, BC
As a Methods & Temporary Works (M&TW) Coordinator, you will play a key role in developing and coordinating construction methodologies to ensure safe, efficient, and cost-effective project…
Added 3 hours ago
Quality Coordinator (14/7)
Pomerleau
Squamish, BC
Manage and verify compliance of submitted shop drawings and other technical documents;

Express Scripts Canada

Major Incident Management Specialist - Express Scripts Canada

Mississauga, ON, Canada

Pay: Pay Range: $65,000 to $70,000 annually
Job type: Full-time
Workplace: Hybrid
Apply by: Oct 29, 2026
Experience: 2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Title: Major Incident Management Specialist

Location: 300 - 6985 Financial Drive Mississauga ON

Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid

Department Name: IT Support Services

Pay Type: Salaried

Pay Range: $65,000 to $70,000 annually

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong analytical and troubleshooting abilities, a passion for technology, and a commitment to continuous learning and operational excellence.

The Major Incident Management Specialist serves as the central coordinator during critical, high-severity technology incidents. This role leads cross-functional technical teams, manages executive communications, and ensures adherence to operational governance to restore services as quickly as possible. The specialist drives structured problem-solving, maintains comprehensive documentation, and facilitates post-incident reviews to reduce the risk of future occurrences.

Drawing on prior major incident management experience, you confidently assess, prioritize, and manage major incidents while leading ESC's major incident management process from initial reporting through resolution. Strong customer service and communication skills enable you to collaborate effectively with the service desk, business stakeholders, and technical teams to resolve issues and manage incidents efficiently.

The Major Incident Management Specialist develops and maintains knowledge articles, Standard Operating Procedures (SOPs) and produces monthly incident reports.

Key Responsibilities

Lead and champion the Major Incident Management process to ensure service is restored as quickly as possible through effective coordination, appropriate escalation, and meeting facilitation.
Coordinate and collaborate with technical teams and business stakeholders to drive incident resolution and communicate status updates.
Prepare and distribute incident communications, including coordinating French translations when required.
Maintain incident management documentation, procedures, and supporting artifacts.
Identify opportunities to improve and mature incident management processes.
Support Problem Management activities with a focus on root cause analysis and continuous improvement.
Identify recurring issues and collaborate with support teams to implement long-term solutions.
Document known issues and workarounds.
Provide backup support for Change Management activities as needed.

What We’re Looking For

Post-secondary degree or diploma in Computer Science, Information Technology, or a related discipline; an equivalent combination of education and relevant experience will also be considered.
2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
ITIL Foundation v4+ certification required.
Experience with ServiceNow; ServiceNow administrator certification preferred.
Excellent customer service skills with a focus on timely and professional issue resolution.

Why Join Us?

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidate should apply before October 6, 2026.

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

Apply About employer

More about this job

Responsibilities

Lead and coordinate cross-functional teams during high-severity technology incidents, managing escalations, stakeholder communications, and activities to restore services quickly. Maintain incident procedures and documentation, produce reports, support problem and change management, and drive root-cause analysis and continuous improvement.

Requirements

A post-secondary degree or diploma in computer science, information technology, or a related field is required, or equivalent education and relevant experience. Candidates need 2–4+ years of experience in major incident, problem, change, and IT service management, ITIL Foundation v4 or higher certification, and ServiceNow experience; ServiceNow administrator certification is preferred.

Skills

Major Incident Management
Problem Management
Change Management
IT Service Management
Incident Coordination
Incident Escalation
Technical Troubleshooting
Root Cause Analysis
ServiceNow
Executive Communications
Customer Service
Stakeholder Collaboration
Incident Documentation
Process Improvement
ITIL
Knowledge Article Development

Benefits

Competitive Compensation
Benefits
Pension Plan
Career Development Opportunities
Advancement Opportunities
Flexible Work Options
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
Problem Management
Change Management
IT Service Management
ITIL Foundation v4
ServiceNow
Incident Response
Incident Escalation
Incident Communications
Executive Communications
Root Cause Analysis
Known Issues
Workarounds
Standard Operating Procedures
Knowledge Articles
Monthly Incident Reporting
Technical Troubleshooting
Cross-Functional Coordination
Stakeholder Collaboration
Service Restoration
Operational Governance
Continuous Improvement
Health Benefits Management
Enhanced Reliability Clearance

Report this job