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Added 3 hours ago
PH
Social Media & Content Specialist
Papa's Herb
Markham, ON
- Full-time
We are looking for a highly creative, hands-on Social Media & Content Specialist to develop, produce, and manage engaging digital content across our portfolio of brands.
Added 3 hours ago
GL
Delivery Specialist
goeasy Ltd.
Mount Pearl, NL
- Full-time
Some experience in a customer-facing environment
Added 3 hours ago
DC
Technical Specialist, Real Property Management (Real Property Spatial Projects Coordinator)
Defence Construction Canada
Ottawa, ON
- Full-time
…professional services (contract management and procurement experience is a strong…
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DC
Technical Specialist, Real Property Management (Real Property Spatial Data Requirements Specialist)
Defence Construction Canada
Ottawa, ON
- Full-time
Technical Specialist – Real Property Management (Real Property Spatial Data Requirements Specialist)
Added 3 hours ago
AR
Project Manager
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ON · Peel, ON
- Contract
We are seeking a highly experienced Project Manager with experience managing Salesforce implementation projects, not a Salesforce technical specialist who has some experience in project…
Added 3 hours ago
Learning and Development Specialist
Indwell
Hamilton, ON
Position: As the Learning Specialist, you will be responsible for training development, coordination and administration. Reporting to the People Development Manager and part of the People…
Added 3 hours ago
AC
Health, Safety and Environment Specialist
Aurora Cannabis Inc.
Mount Currie 6, BC
- Internship
Reporting to the Director, Health, Safety & Environment (HSE), the Health, Safety and Environment (HSE) Specialist is responsible for driving a strong safety culture and ensuring the…
Added 3 hours ago
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Manager In Training - Mobilization
Compass Group Canada
Mississauga, ON
- Full-time
The salary for this position is $58,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary,…
Added 3 hours ago
FC
Senior Specialist, Loan Monitoring & Operational Excellence
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Toronto, ON
- Full-time
The Senior Specialist, Loan Monitoring & Operational Excellence will play a key role in supporting Fiera Capital’s Private Credit platform across Canada. This position is responsible for…
Added 3 hours ago
FB
Chef Department Manager
Farm Boy Inc.
Whitby, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 3 hours ago
FB
Bakery Department Manager
Farm Boy Inc.
Collingwood, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 3 hours ago
R
Lead Senior Software Engineer
RBC
Toronto, ON
- Full-time
Collaborate and incorporate inputs from cross-functional teams (product owners, compliance, security, DevOps, trading specialist, back office operations, quality engineers, solution…
Added 3 hours ago
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Vice President, Financing Specialist
RBC
AB · Red Deer, AB · Calgary, AB
- Full-time
Minimum 5-7 years’ work experience in commercial/corporate lending, corporate finance or similar.
Added 3 hours ago
FB
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
- $52,000 to $57,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 3 hours ago
HR
Recreational Therapist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.
Added 4 hours ago
AC
Accounts Payable Specialist
Aston Carter
Oakville, ON
- $23 CAD / hour
- Contract
The Accounts Payable Specialist processes invoices, resolves pricing and matching discrepancies, and supports accurate financial reporting. This role manages vendor inquiries, reconciles…
Added 4 hours ago
Project Control Specialist
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
Dentons Canada LLP is currently recruiting for a Project Control Specialist who will serve as the central project controls resource, providing governance, visibility, and delivery support…
Added 4 hours ago
K
Specialist, US Corporate Tax
KPMG
Moncton, NB · Ottawa, ON · Oakville, ON · Hamilton, ON
- Full-time
Minimum 2 years’ experience in a public accounting firm.
Added 4 hours ago
E
Health, Safety, and Environment (HSE) Specialist
Enwave
Toronto, ON
- Full-time
4. Experience conducting workplace inspections, safety audits, hazard assessments, and corrective action tracking.
Added 4 hours ago
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Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
Reporting to the Manager of Design Solutions Studio, we are hiring a Senior Workplace Design Specialist to join our growing team in Mississauga. You will translate workplace requirements…
Added 4 hours ago
YE
Electrical Engineer: Scada and Communications
Yukon Energy Corporation
Whitehorse, YT
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Serve as Project Engineer or technical specialist on capital and maintenance projects, supporting system design, equipment integration, testing and commissioning.
Added 4 hours ago
Bilingual Senior Specialist, ServiceNow ITSM Developer
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.
Added 4 hours ago
AI
Payroll Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee…
Added 5 hours ago
GL
Delivery Specialist
goeasy Ltd.
Mount Pearl, NL
- Full-time
Some experience in a customer-facing environment
Added 5 hours ago
US
Recruitment Sales Specialist
UBC Sauder School of Business
Vancouver, BC
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…achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding…

Express Scripts Canada

Major Incident Management Specialist - Express Scripts Canada

Mississauga, ON, Canada

Hybrid

Pay Range: $65,000 to $70,000 annually · Full-time

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Job details

Pay: Pay Range: $65,000 to $70,000 annually
Job type: Full-time
Workplace: Hybrid
Apply by: Oct 29, 2026
Experience: 2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
Posting language: English
Posted: Sep 29, 2026

Original job description

Job Title: Major Incident Management Specialist

Location: 300 - 6985 Financial Drive Mississauga ON

Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid

Department Name: IT Support Services

Pay Type: Salaried

Pay Range: $65,000 to $70,000 annually

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong analytical and troubleshooting abilities, a passion for technology, and a commitment to continuous learning and operational excellence.

The Major Incident Management Specialist serves as the central coordinator during critical, high-severity technology incidents. This role leads cross-functional technical teams, manages executive communications, and ensures adherence to operational governance to restore services as quickly as possible. The specialist drives structured problem-solving, maintains comprehensive documentation, and facilitates post-incident reviews to reduce the risk of future occurrences.

Drawing on prior major incident management experience, you confidently assess, prioritize, and manage major incidents while leading ESC's major incident management process from initial reporting through resolution. Strong customer service and communication skills enable you to collaborate effectively with the service desk, business stakeholders, and technical teams to resolve issues and manage incidents efficiently.

The Major Incident Management Specialist develops and maintains knowledge articles, Standard Operating Procedures (SOPs) and produces monthly incident reports.

Key Responsibilities

Lead and champion the Major Incident Management process to ensure service is restored as quickly as possible through effective coordination, appropriate escalation, and meeting facilitation.
Coordinate and collaborate with technical teams and business stakeholders to drive incident resolution and communicate status updates.
Prepare and distribute incident communications, including coordinating French translations when required.
Maintain incident management documentation, procedures, and supporting artifacts.
Identify opportunities to improve and mature incident management processes.
Support Problem Management activities with a focus on root cause analysis and continuous improvement.
Identify recurring issues and collaborate with support teams to implement long-term solutions.
Document known issues and workarounds.
Provide backup support for Change Management activities as needed.

What We’re Looking For

Post-secondary degree or diploma in Computer Science, Information Technology, or a related discipline; an equivalent combination of education and relevant experience will also be considered.
2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
ITIL Foundation v4+ certification required.
Experience with ServiceNow; ServiceNow administrator certification preferred.
Excellent customer service skills with a focus on timely and professional issue resolution.

Why Join Us?

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidate should apply before October 6, 2026.

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

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More about this job

Responsibilities

Lead and coordinate cross-functional teams during high-severity technology incidents, managing escalations, stakeholder communications, and activities to restore services quickly. Maintain incident procedures and documentation, produce reports, support problem and change management, and drive root-cause analysis and continuous improvement.

Requirements

A post-secondary degree or diploma in computer science, information technology, or a related field is required, or equivalent education and relevant experience. Candidates need 2–4+ years of experience in major incident, problem, change, and IT service management, ITIL Foundation v4 or higher certification, and ServiceNow experience; ServiceNow administrator certification is preferred.

Skills

Major Incident Management
Problem Management
Change Management
IT Service Management
Incident Coordination
Incident Escalation
Technical Troubleshooting
Root Cause Analysis
ServiceNow
Executive Communications
Customer Service
Stakeholder Collaboration
Incident Documentation
Process Improvement
ITIL
Knowledge Article Development

Benefits

Competitive Compensation
Benefits
Pension Plan
Career Development Opportunities
Advancement Opportunities
Flexible Work Options
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
Problem Management
Change Management
IT Service Management
ITIL Foundation v4
ServiceNow
Incident Response
Incident Escalation
Incident Communications
Executive Communications
Root Cause Analysis
Known Issues
Workarounds
Standard Operating Procedures
Knowledge Articles
Monthly Incident Reporting
Technical Troubleshooting
Cross-Functional Coordination
Stakeholder Collaboration
Service Restoration
Operational Governance
Continuous Improvement
Health Benefits Management
Enhanced Reliability Clearance

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