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Added 1 month ago
IE
Production Planner
Industrial Electric Mfg. (IEM)
Surrey, BC
- Full-time
IEM is currently seeking a Production Planner for our Surrey, BC location, reporting to the Production Planning Manager. The Production Planner is responsible for translating customer…
Added 1 month ago
EC
Area Service Supervisor, Western Canada CPDI
Eaton Corporation
Calgary, AB · Edmonton, AB · Delta, BC
- Full-time
…objectives. The role manages territory workload and resource capacity, including overtime, using Salesforce Field Service Lightning and other operational data to meet customer commitments…
Added 1 month ago
Equipment & Yard Operations Manager - Michels Canada
Michels Corporation
Nisku, AB
The Manager, Equipment and Yard Operations provides leadership to ensure Michels Canada’s equipment fleet and yard operations are safe, efficient, and reliable in support of project…
Added 1 month ago
4E
Senior IT Program Manager
407 ETR
Woodbridge, ON
- Full-time
The Senior IT Program Manager is a strategic leadership role within the Technology & Data Analytics (ITDA) organization, responsible for overseeing the successful delivery of complex…
Added 1 month ago
FI
Master Scheduler
Fleetway Inc.
Halifax, NS
- Full-time
Reporting to the Manager, PMO, the Master Scheduler is responsible for the development, integration, and maintenance of Fleetway's Integrated Master Schedule (IMS) across the In-Service…
Added 1 month ago
Onshore Project Manager
Sapsol Technologies Inc
Montreal, QC
Manage utilization, capacity planning, and forecasting.
Added 2 months ago
MA
Operations Manager
Mundo AI
Vancouver, BC · Toronto, ON
- $100,000 to $190,000 CAD / year
- Full-time
Experience with capacity planning, forecasting, cost management, or operational metrics.
Added 2 months ago
MA
Operations Manager
Mundo AI (YC W25)
Vancouver, BC
- $100,000 to $190,000 CAD / year
- Full-time
Experience with capacity planning, forecasting, cost management, or operational metrics.
Added 2 months ago
IC
District Operations Manager
Indie Campers
Vancouver, BC
- Full-time
Drive workforce planning, leadership development, and succession planning across the district
Added 3 months ago
K
Senior Manager, Tax Shared Services – Private Enterprise Core Services
KPMG
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Ottawa, ON · ON · Toronto, Ontario
- Full-time
We are currently looking to hire a full-time Senior Manager to join the Tax Shared Services management team. Reporting to the Head of Tax Shared Services, the primary role of the Senior…
Added 2 months ago
Onshore Project Manager
Sapsol Technologies Inc
Montreal, QC
Manage utilization, capacity planning, and forecasting.
Added 2 months ago
Project Manager - French
Sapsol Technologies Inc
Montreal, QC
Manage utilization, capacity planning, and forecasting.
Added 2 months ago
PG
Resource Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Minimum 3+ years of experience in resource management, capacity planning, or operations within a creative, production, or agency environment.
Added 1 month ago
Analyst, Global Support Workforce Planning
Lyft
Toronto, ON
Lyft is seeking an Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role owns the forecasting, capacity, and scheduling models that keep our…
Added 2 months ago
LC
Sr. Revenue Growth Manager
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
…an understanding of their integration with other information management and forecasting…
Added 2 months ago
LG
Sr. Revenue Growth Manager
Lactalis Group
Toronto, ON · Etobicoke, ON
- Full-time
…an understanding of their integration with other information management and forecasting…
Added 2 months ago
CL
Director, Child & Family Services (DFNA)
Cold Lake First Nations
Cold Lake, AB
- Full-time
Leading workforce planning, succession management and leadership development to strengthen organizational capacity.
Added 2 months ago
PC
Resourcing and Deployment Manager, Assurance
Pwc Canada
Toronto, ON
- Full-time
Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
Added 2 months ago
P
Resourcing and Deployment Manager, Assurance
PwC
Toronto, ON
- Full-time
Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
Added 2 months ago
M
Senior Maintenance Planner - Bus Fleet & Garage
Metrolinx
Mississauga, ON
- Full-time
Our Bus Fleet Maintenance Office is seeking a Sr. Maintenance Planner who will be reporting to the Regional Senior Manager of Bus Fleet Maintenance, the Maintenance Planner will be…
Added 2 months ago
Manager, Caregiver (Foster Care)
Government of Alberta
Bonnyville, AB
Lead workforce planning, talent management, succession planning, and employee relations in partnership with HR.
Added 2 months ago
Director
Influence Marketing
Mississauga, ON
Client Leadership: Build trusted senior relationships, lead strategic planning and become a valued business partner to our clients.
Added 1 month ago
Sr Associate, Service Center Project Manager
L3Harris Technologies
Hamilton, ON · Waterdown, ON
The Service Center Project Manager is responsible for the development, implementation, sustainment, and performance management of a global network of authorized service centers supporting…
Added 1 month ago
Sr. Revenue Growth Manager
Lactalis
Toronto, ON
…an understanding of their integration with other information management and forecasting…
Added 4 months ago
IO
Resourcing Lead
Isaac Operations
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
5-7 years of experience in resourcing, capacity planning, or workforce planning is a plus, ideally in professional services, consulting, or another project-based environment.

Closed listing

Express Scripts Canada

Manager, Specialty Patient Services - Express Scripts Canada

Mississauga, ON, Canada

Hybrid

Pay Range: $88,000 – $117,000 · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Pay Range: $88,000 – $117,000
Job type: Full-time
Workplace: Hybrid
Closing date: Sep 27, 2026
Experience: 3+ years of leadership and management experience.
Posting language: English
Posted: Aug 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Manager Specialty Patient Services

Location: Mississauga

Employment Type: Permanent

Reason for Vacancy: Replacement

Work Arrangement: Hybrid

Department Name: Advocate Services

Pay Typed: Salary

Pay Range: $88,000 – $117,000

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

As Part of the Specialty Programs team, the Manager, Specialty Patient Services contributes to implementing and executing strategies as they relate to Specialty patients, initiatives and operations. Reporting to the Senior Manager of Specialty Programs of Pharmacy, the Manager, Specialty Patient Services leads a team of direct reports supporting patients, pharmacies, Patient Support Programs and other stakeholders in an expert advisory capacity. This role provides technical & advisory support to the Specialty Support Services team and acts as an escalation contact for complex eligibility issues.

Key Responsibilities

Lead workforce planning, budgeting, and forecasting activities, ensuring effective utilization of resources and alignment with organizational objectives and growth strategies.
Develop and present executive-level reports, business insights, and strategic recommendations to senior leadership, translating operational data into actionable plans.
Build and maintain strong cross-functional partnerships with internal and external stakeholders to drive strategic initiatives, improve patient experiences, and deliver business outcomes.
Lead, coach, and develop a high-performing Specialty Patient Services team, fostering a culture of accountability, engagement, continuous improvement, and patient-centered service excellence.
Drive operational excellence by managing team capacity, scheduling, workflow distribution, and resource allocation to optimize service delivery, maximize efficiency, and ensure timely patient support.
Own department performance by establishing clear goals, monitoring key performance indicators (KPIs), and ensuring achievement of service, quality, productivity, and business objectives.
Foster a people-first culture through regular coaching, performance management, succession planning, and talent development to strengthen team capability and support career growth.
Ensure onboarding, training, and ongoing development programs are effective, equipping team members with the knowledge, tools, and process documentation required to perform successfully.
Champion change management initiatives, ensuring the successful implementation of new programs, processes, technologies, and best practices across the Specialty Patient Services function.

Qualifications

College or university degree or equivalent
3+ years of leadership and management experience.
Experience in specialty pharmacy, patient support programs, reimbursement, or healthcare operations.
Strong knowledge of pharmacy benefits, patient support programs, provincial drug coverage, specialty medications, reimbursement processes.
Strong business acumen with an ability to manage process to deliver optimal value to ESC and its clients
Registered Pharmacy Technician Certification considered an asset
Strong working knowledge of CRM software and other business development tools
Excellent proficiency with MS Office Suite (Word, Powerpoint, Excel)
Experience leveraging AI-assisted tools, automation, and digital solutions to improve operational efficiency, service delivery, and team performance.
Effective organizational skills with exceptional attention to detail.
Experience adapting to and learning new systems, technologies, and processes.
Experience identifying trends and process gaps, analyzing information, recommending, developing and implementing creative and effective solutions and providing strategic input.
Demonstrated problem-solving skills with a strong focus on quality, service excellence, and patient experience.
Excellent interpersonal, communication, and relationship-building skills.
Experience leading cross-functional projects and collaborating with diverse stakeholder groups
Demonstrated accountability for achieving results, meeting performance objectives, and consistently delivering on deadlines.

Why Join Us

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

Internal Applications Deadline: September 3, 2026

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

About employer

More about this job

Responsibilities

Lead a team of direct reports providing expert advisory support for specialty patients, pharmacies, and Patient Support Programs. Manage workforce planning, operational efficiency, and the execution of strategic initiatives to improve patient outcomes.

Requirements

Requires a college or university degree and 3+ years of leadership experience in specialty pharmacy or healthcare operations. Must possess strong knowledge of pharmacy benefits, reimbursement processes, and proficiency in CRM and MS Office tools.

Skills

Workforce Planning
Budgeting And Forecasting
Executive Reporting
Stakeholder Management
Team Leadership
Operational Excellence
Performance Management
Change Management
CRM Software
MS Office Suite
AI-Assisted Tools
Problem Solving
Specialty Pharmacy Operations
Patient Support Programs
Reimbursement Processes
Pharmacy Benefits Knowledge

Benefits

Competitive Compensation
Benefits Plan
Pension Plan
Career Development And Advancement Opportunities
Flexible Work Options
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Specialty Pharmacy
Patient Support Programs
Pharmacy Benefit Management
PBM
Reimbursement
Provincial Drug Coverage
CRM
MS Office
AI Automation
KPIs
Workforce Planning
Healthcare Operations
Patient Experience
Enhanced Reliability Clearance
Cigna
Express Scripts Canada

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