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Added 7 mins ago
PE
PV Designer
Polaron Energy
Toronto, ON · North York, ON
- Volunteer
Provide technical support to project management, sales, procurement, and construction teams throughout the project lifecycle.
Added 7 mins ago
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Accounting Manager
CBRE
Toronto, ON
- Full-time
The Manager, Real Estate Accounting leads an accounting team responsible for accurate, complete and timely financial reporting across an assigned portfolio of clients and properties. The…
Added 7 mins ago
WC
customer service manager
Walmart Canada
Hanover, ON
- $15 CAD / hour
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 7 mins ago
GC
Senior Compliance Officer
Guardian Capital Group
Toronto, ON
- Full-time
…global financial services company, which provides investment management services to institutional, retail and private high and ultra-high-net-worth clients through its subsidiaries.…
Added 7 mins ago
SA
ITS Project Manager
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Demonstrated ability to influence, stakeholder engagement, relationship building, collaboration, and change management leadership.
Added 8 mins ago
AH
CRCL Coordinator- Casual Call
AVI Health and Community Services
Victoria, BC
- $39.67 CAD / hour
- Other
…the delivery of rapid point of service mental health crisis management and de-escalation, including assessment, suicide intervention and safety planning, as well as acute care planning,…
Added 8 mins ago
Aviation Program Leader / Design Director
Mott MacDonald
Toronto, ON
Strong commercial acumen, including experience with major pursuits, fee development, contract strategy, change management, financial performance, and risk-informed decision-making
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Mott MacDonald
Vancouver, BC
At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex…
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Director of Programs and Services
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BC · Kelowna Central, British Columbia
- Temporary
closely with the Executive Director and management team, you’ll help bring
Added 8 mins ago
Job fair October 2026 - Program Worker
Neighbours Community Homes
Canada
Under the supervision of the Program Manager, the Program Worker is responsible for providing leadership and to design and lead activities that help tenants become engaged in the community,…
Added 8 mins ago
IF
Product Manager - IT Services Portfolio
Intact FC
Toronto, ON · Montreal, QC · Laval, QC · Calgary, AB
- Full-time
The Product Manager owns the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio. The portfolio encompasses service management, employee technology…
Added 23 mins ago
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Spécialiste Assurance Qualité - Conformité des Projets / Quality Assurance Specialist - Project Compliance
Galderma
Baie-D'Urfé, QC
- Full-time
Added 23 mins ago
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Spécialiste des systèmes qualité – Contrôle des changements / Quality Assurance Specialist - Change Control
Galderma
Baie-D'Urfé, QC
- Full-time
Nous recherchons un(e) Spécialiste des systèmes qualité – Contrôle des changements (Change Control) pour coordonner et superviser le processus de contrôle des changements du site dans…
Added 23 mins ago
DT
Sr Analyst II Service Management (onsite Quebec)
DXC Technology
QC · CAN QC Client Site (CSC Location)
- Full-time
Experience with ITIL processes execution (Incident, Change, Problem, Event/Fault, etc.) in an IT Service Management ecosystem
Added 23 mins ago
AW
Manager, IT
Atira Women's Resource Society
Vancouver, BC
- Full-time
…opportunity to contribute to meaningful systemic and social…
Added 23 mins ago
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Manager, FSS Business Operations Support
Royal Bank of Canada
Halifax, NS
- Full-time
This is an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As Manager of Business Operations Support, this position is responsible for the…
Added 23 mins ago
YB
Events & Community Engagement Coordinator
YWCA Banff
Banff, AB
- Full-time
You may come with experience in event management, hospitality, fundraising, nonprofit organizations or community programming. What matters most is that you are proactive, dependable,…
Added 37 mins ago
B
Lifecycle Optimization Manager
BGIS
Markham, ON
- Full-time
The Lifecycle Optimization Manager converts building condition, operational performance, energy and utility data, sustainability objectives, lifecycle requirements, lease obligations, and…
Added 37 mins ago
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Spécialiste des systèmes qualité - Contrôle des changements / Quality Assurance Specialist - Change Control
Galderma
Montreal, QC
- Full-time
Nous recherchons un(e) Spécialiste des systèmes qualité - Contrôle des changements (Change Control) pour coordonner et superviser le processus de contrôle des changements du site dans…
Added 37 mins ago
IG
Project Manager (Building Automation)
Insight Global
Richmond, BC
- $105,000 to $115,000 CAD / year
- Full-time
Insight Global is seeking a Project Manager for a large client. In this role, you will lead and oversee Building Automation projects, providing guidance and supervision to ensure they are…
Added 37 mins ago
DD
DSW: Supervisor Part-time
DSW Designer Shoe Warehouse
Ottawa, ON
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 38 mins ago
Outdoor Spa Operations Shift Lead
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Whistler, BC
Pool Operations Room Duties: water quality management, pool cleaning equipment checks, monitoring potential mechanical issues and report concerns to Manager.
Added 38 mins ago
Patient Care Manager, General Medicine
Sinai Health
Toronto, ON
…excellence within an academic acute care setting. As a Patient Care Manager, General Medicine you will build team capacity, implement care standards, and contribute to the unit’s ongoing…
Added 38 mins ago
Library Assistant, Indigenous Studies Portal
University of Saskatchewan
Saskatoon, SK
…Collections (UASC) Division, reporting to the UASC Operations Manager, and with oversight and direction from the Assistant Dean for UASC. Work is performed in a dynamic and service-oriented…
Added 53 mins ago
CO
Senior Manager, Sales- Discover Payment Network
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Sales- Discover Payment Network

Express Scripts Canada

Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

The Pharmacy Operations & Product Advisor supports operational continuity and product enablement through the coordination of operational, system, process, and business activities. The role works across Pharmacy, Provider Services, Care Navigation, and other internal and external partners to resolve operational issues, document business requirements, and support process and system improvements.

The Advisor analyzes operational challenges, coordinates supporting data and information, maintains key process and business continuity documentation, and prepares materials to support roadmap planning and business decisions. The role also supports teams through operational and system changes by identifying requirements, impacts, risks, and dependencies.

Working with limited direction, the Advisor applies sound judgment and business knowledge to manage priorities, coordinate cross-functional activities, and recommend practical solutions that improve operational effectiveness and service delivery.

Key Responsibilities

Coordinate operational issues, production escalations, defect investigations, root cause discussions, and resolution activities across internal teams, vendors, and operational stakeholders.
Act as an operational liaison between pharmacy operations, Product, technology, external vendors, and business stakeholders to support issue resolution, process improvements, and operational readiness activities.
Support administration of key operational systems, access management processes, and related business activities.
Maintain process, operational, and disaster recovery documentation.
Document business requirements, operational pain points, risks, process gaps, and enhancement opportunities.
Coordinate operational data, metrics, and analysis to quantify challenges, measure outcomes, and support business and product decisions.
Support process and system changes, including operational readiness, stakeholder communication, training coordination, and change management activities.
Prepare process maps, presentations, reports, and decision-support materials.
Support roadmap planning, prioritization and business case development through research, operational analysis, and documentation.

Qualifications

Strong business and operational analysis capabilities, with advanced skills in Microsoft Excel, Visio, and PowerPoint.
Demonstrated experience coordinating system and operational issues, documenting processes and business requirements, analyzing operational challenges, supporting process changes and operational readiness, and preparing business case and roadmap materials.
Strong stakeholder management, communication, organizational, and problem-solving skills are essential.

NOTE: Internal candidates should apply before October 14, 2026.

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

Apply About employer

More about this job

Responsibilities

Coordinate operational issues, escalations, investigations, and resolutions across pharmacy operations, product, technology, vendors, and other stakeholders. Document requirements and processes, analyze operational data, maintain continuity documentation, and support system changes, roadmap planning, and business decisions.

Requirements

The role requires strong business and operational analysis skills, advanced proficiency in Excel, Visio, and PowerPoint, and experience coordinating system and operational issues. Candidates should also have experience documenting processes and requirements, analyzing challenges, supporting change and operational readiness, and preparing business case and roadmap materials, along with strong communication and stakeholder-management skills.

Skills

Business Analysis
Operational Analysis
Microsoft Excel
Microsoft Visio
Microsoft PowerPoint
Issue Resolution
Root Cause Analysis
Requirements Documentation
Process Mapping
Stakeholder Management
Change Management
Operational Readiness
Data Analysis
Roadmap Planning
Business Case Development
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Operations
Product Enablement
Operational Continuity
System Administration
Access Management
Production Escalations
Defect Investigation
Root Cause Analysis
Business Requirements
Process Improvement
Disaster Recovery
Operational Metrics
Data Analysis
Operational Readiness
Change Management
Process Mapping
Roadmap Planning
Business Case Development
Microsoft Excel
Microsoft Visio
Microsoft PowerPoint
Stakeholder Management
Vendor Coordination
Enhanced Reliability Clearance
Healthcare Benefits Management

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