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Express Scripts Canada

Registered Pharmacy Technician - Express Scripts Canada

Mississauga, ON, Canada

On-site

Pay Range: $26 - $32.00 · Full-time

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Job details

Pay: Pay Range: $26 - $32.00
Job type: Full-time
Workplace: On-site
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Registered Pharmacy Technician

Location: 2915 Argentia Rd, Mississauga

Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: On-site

Department Name: Pharmacy Operations

Pay Typed: Hourly

Pay Range: $26 - $32.00

Work Week: 40 hours

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm

Do you want to work with a great team & improve patient lives every single day?
Do you want to make a difference and improve patient health outcomes every day?

In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment.

The Registered Technician works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests. The Technician will be responsible for processing prescription refills through Kroll and responding to and taking action on member requests as appropriate within his/her scope of practice.

Essential Functions

Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
Answer questions and/or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions
Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
Responding to audit/Recall requests from private and government insurance plans in a timely and compliant manner
Support auto notification and call members for upcoming refills and renewals
Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
Manage team mailboxes/e-mails
Aid in management assigned tasks and projects
Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
Replenishing and maintaining Kirby supplies
Purchasing, receiving, and maintaining prescription‑related inventory
Receiving medication orders and completing invoice processing
Packaging and shipping medications in accordance with regulatory and company standards
Performing inventory adjustments and medication inventory counts
Supporting end‑of‑month inventory and operational reconciliation activities

Qualifications

Registered Pharmacy Technician licensed in Ontario
Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
Team player with the ability to work independently
Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing Bilingualism (French & English) is an asset
Strong customer service focus
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
Proficient in Kroll software
Strong interpersonal skills with ability to work independently with minimal supervision
Flexible to situations and adaptable to change
A thorough understanding of quality assurance and delivery of service excellence
Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
Ability to analyze, problem-solve and mediate difficult situations.
Results-oriented paying attention to detail
Ability to multi-task
Accuracy in Data Entry is mandatory

Why Join Us

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

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More about this job

Responsibilities

Process prescription refills and member requests in Kroll, including third-party adjudication, renewal coordination, documentation, and customer issue resolution. Support pharmacy operations through inventory management, medication receiving and shipping, audit responses, and collaboration with pharmacy colleagues and the Member Contact Centre.

Requirements

Applicants must be registered as a Pharmacy Technician in Ontario and have strong communication, customer service, organizational, and data-entry skills. The role also requires pharmacy or healthcare knowledge, proficiency with Kroll and intermediate Microsoft Office skills, adaptability, accuracy, and the ability to work independently and collaboratively.

Skills

Prescription Processing
Kroll Software
Third-Party Adjudication
Customer Service
Pharmacy Operations
Medication Inventory Management
Data Entry
Written Communication
Verbal Communication
Problem-Solving
Attention to Detail
Time Management
Organization
Microsoft Office
Quality Assurance
Teamwork

Benefits

Health Benefits
Pension Plan
Career Development Opportunities
Advancement Opportunities
Flexible Work Options
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Registered Pharmacy Technician
Ontario Registration
Kroll
Prescription Refills
Prescription Processing
Third-Party Adjudication
Pharmacy Operations
Member Requests
Customer Service
Claims Processing
Healthcare
Medical Supplies
Medication Inventory
Inventory Reconciliation
Medication Packaging
Medication Shipping
Audit Requests
Recall Requests
Quality Assurance
Data Entry
Microsoft Office
Word
Excel
Outlook
Member Communications
Renewal Requests
Federal Government Enhanced Reliability Clearance

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