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Express Scripts Canada

Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Department

Operational Risk Management is a component of the IT Project Management department responsible for risk identification and mitigation across enterprise operational and resiliency assets/resources, through collaborate partnership with leaders to ensure business groups, functional teams and departments meet all requirements necessary for End-to-End compliance.

Key Responsibilities Include

Develops, leads and maintains business continuity plan tabletop and disaster recovery strategies for restoring critical business systems.
Develop repeatable foundation for mapping of critical operations end-to-end, inclusive of the following disciplines – people, premises, data, third parties, processes (BCP, DR Plans, playbooks, process documentations, SOP, internal controls, RA, etc.,)
Develops and maintains measurable risk management tactics and plans on how to mitigate against and prevent business disruptions.
Leads and develops regular and periodic testing exercises, exercise content and a maintenance schedule to validate the capability of the recovery and contingency plans.
Leads the IT recovery and contingency plan efforts and actual event management, including organizing and leading a team of professionals from across the enterprise in the event of a disaster, communicating the summary information to all internal and external IT recovery support groups, identifying the appropriate level of resources to maintain continuity of essential functions, and tracking the overall recovery process.
Leads and facilitates the implementation of approved solutions from the outcome of RA, exercises or disruptive events and reports back on the results.
Leads business continuity risk analysis process and educates different levels of leadership and stakeholders across the enterprise, providing progress, updates, advice, improvement recommendations and information to the Business Continuity & Disaster Recovery Program Steering Committee.
Develops and maintains all policies, procedures, methodologies, and documentation, including the disaster recovery plan and information and technology recovery run books. Establishes and manages a central online disaster recovery repository to house and maintain all information.
Recommends and sponsors critical IT recovery performance targets and ensures effective monitoring systems are developed and in place. Responsible for estimates, budget and planning costs associated with the implementation of the operational risk and resiliency strategy.
Provides training and education of the disaster recovery management program and BCP/DR industry best practices; maintains awareness of industry recovery standards and potential issues.
Provides risk management expertise through risk reviews for key business projects, digital initiatives, questions, process changes and RFP responses.
Develops and guides technology improvements and automation in BCP, DR and simulation exercises.
Leads and drives excellence for enterprise operational resilience standards, processes and requirements

Key Qualifications Include

Bachelor degree from a recognized post-secondary institution in technology, business, finance, or related discipline, with a focus on IT technologies and practices.
5 years of related experience at progressive levels of accountability with a strong background in delivering business continuity and disaster recovery services across business continuity management domains, or an equivalent combination of education and experience.
Advanced project management or BA experience with strengths in planning, organizational, decision-making and problem-solving skills necessary to establish standards and implement complex business continuity plans.
Expert knowledge of the principles, concepts, practices, and technologies of a Data Centre practice as applied to Disaster Recovery planning and execution.
Proven experience in developing and implementing an IT disaster recovery plan, executing the plan in a test or ‘live’ mode, and conducting assessments of the architecture, solutions, and technical capabilities
Knowledge of the business functions, strategies, services and products in the area of IT products and services covering data center infrastructure, application system support, architectural frameworks, and disaster recovery best practices.
Ability to translate BIA/Business Continuity requirements and work with technology and business to ensure the appropriate recovery strategy is established.
Knowledgeable in current IT trends and technologies, specifically in the Microsoft technology suite
Strong capability in stakeholder management with proven ability to influence required stakeholders for high engagement.
Exceptional interpersonal and organizational skills.
Demonstrated verbal and written communication skills.
Integrity, sound judgment, and decision-making ability.
Ability to work in a complex, fast paced and rapidly changing business environment.
Proven problem-solving experience and excellent communication skills.
Certification or designation by industry recognized organizations such as DRII or BCI

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

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More about this job

Responsibilities

Leads enterprise business continuity and disaster recovery planning, testing, incident response, and recovery efforts for critical operations and IT systems. Develops risk mitigation strategies, policies, documentation, performance targets, training, and technology improvements while advising stakeholders and overseeing implementation.

Requirements

Requires a bachelor’s degree in technology, business, finance, or a related discipline, plus at least five years of progressively responsible experience delivering business continuity and disaster recovery services, or an equivalent combination of education and experience. Candidates should bring advanced project or business analysis skills, expert knowledge of data centre disaster recovery, experience developing and testing IT recovery plans, strong stakeholder and communication skills, and ideally a DRII or BCI certification.

Skills

Business Continuity Planning
Disaster Recovery
Operational Risk Management
Risk Analysis
IT Recovery Planning
Incident Management
Project Management
Stakeholder Management
Data Centre Operations
Recovery Testing
Business Impact Analysis
Microsoft Technologies
Process Documentation
Automation
Communication
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk Management
Business Continuity Planning
Disaster Recovery
IT Recovery
Business Impact Analysis
Risk Assessment
Risk Mitigation
Data Centre
Recovery Runbooks
Tabletop Exercises
Recovery Testing
Incident Management
Contingency Planning
IT Infrastructure
Application Support
Microsoft Technologies
Project Management
Business Analysis
Stakeholder Management
Internal Controls
Standard Operating Procedures
Third-Party Risk
Process Mapping
Automation
DRII
BCI
Enhanced Reliability Clearance

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