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Express Scripts Canada

Senior Manager, Corporate, Pharmacy & Network Infrastructure - Express Scripts Canada

Mississauga, ON, Canada

Hybrid

Pay Range: $125,000 to $135,000. · Full-time

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Job details

Pay: Pay Range: $125,000 to $135,000.
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Job Title: Senior Manager, Corporate, Pharmacy & Network Infrastructure

Location: Mississauga, ON

Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid

Department Name: Technology Services

Pay Type: Salaried

Pay Range: $125,000 to $135,000. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

We are seeking a strategic and people-focused Senior Manager, Corporate, Pharmacy & Network Infrastructure to lead a critical Technology Services function supporting enterprise infrastructure across networking, Wintel, virtualization, storage, backup, datacentre, and operational services.

Reporting to the Director, Infrastructure Engineering, you will be responsible for ensuring the security, availability, reliability, compliance, and operational excellence of infrastructure services supporting corporate, pharmacy, and network environments. You will partner closely with business, technology, and security leaders to align infrastructure operations and lifecycle initiatives with organizational priorities. This role offers the opportunity to lead high-performing teams, manage complex technology environments, and drive continuous improvement in a highly regulated industry.

Key Responsibilities

Lead enterprise infrastructure operations across network, server, virtualization, storage, backup, and datacentre technologies within a hybrid environment.
Ensure infrastructure services meet business requirements for security, resilience, availability, scalability, and regulatory compliance.
Establish and monitor operational performance metrics, including service health, availability, patch compliance, incident trends, capacity utilization, and technology lifecycle management.
Provide leadership for incident, problem, change, and operational risk management activities, including oversight of major technical incidents.
Develop and manage operating budgets, resource plans, and workforce strategies to support business objectives.
Translate technical risks, service performance, and operational insights into actionable recommendations and executive-level communications.
Lead vendor relationships and service providers while ensuring accountability, performance, and value delivery.
Coach, develop, and inspire technical teams through effective performance management, prioritization, and leadership.
Build strong partnerships across business and technology teams to drive collaboration and operational excellence.
Champion a customer-focused culture that continuously improves service delivery and end-user experience.

What We’re Looking For

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant experience.
10+ years of progressive experience supporting and managing enterprise infrastructure environments across multiple technology domains.
5+ years of leadership experience with accountability for people leadership, service delivery, operational performance, and technology initiatives.
Relevant industry certifications are considered an asset, including ITIL, CCNA/CCNP, Microsoft, VMware, CISSP, or related certifications.
Strong knowledge of enterprise networking technologies, including routing, switching, and network security.
Experience managing infrastructure operations within complex, highly regulated environments.
Proven ability to lead large-scale, multi-domain infrastructure teams and service providers.
Experience with vendor management and outsourced service delivery models.
Strong analytical, risk assessment, and decision-making capabilities.
Ability to communicate complex technical concepts effectively to both technical and non-technical audiences.
Demonstrated success establishing priorities, driving accountability, and delivering operational excellence.
Excellent verbal and written communication skills in English. French communication skills are considered a strong asset.

Why Join Us?

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidates should apply before October 21, 2026.

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

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More about this job

Responsibilities

Lead enterprise infrastructure operations across networking, servers, virtualization, storage, backup, and datacentre services, ensuring security, resilience, availability, and regulatory compliance. Manage operational performance, incidents, budgets, vendors, and technical teams while aligning infrastructure priorities with business needs and driving continuous service improvement.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent education and experience, at least 10 years of progressive enterprise infrastructure experience, and at least 5 years of leadership experience. Candidates should have experience in complex regulated environments, multi-domain infrastructure operations, vendor and outsourced service management, and strong analytical and communication skills; relevant certifications are an asset.

Skills

Network Routing And Switching
Network Security
Server Administration
Virtualization
Storage And Backup
Datacentre Operations
Incident Management
Problem Management
Change Management
Operational Risk Management
Vendor Management
Budget Management
People Leadership
Regulatory Compliance
Service Delivery

Benefits

Competitive Compensation
Benefits
Pension Plan
Career Development Opportunities
Advancement Opportunities
Flexible Work Options
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Infrastructure
Networking
Routing
Switching
Network Security
Wintel
Virtualization
Storage
Backup
Datacentre
Hybrid Environment
Infrastructure Engineering
ITIL
CCNA
CCNP
Microsoft
VMware
CISSP
Incident Management
Problem Management
Change Management
Operational Risk
Regulatory Compliance
Capacity Utilization
Vendor Management
Outsourced Service Delivery
Service Availability
Federal Government Enhanced Reliability Clearance

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