Job Title: Senior Manager PA and DPM contract
Location: Mississauga, ON
Employment Type: Contract
Reason for Vacancy: Replacement – interim assignment
Work Arrangement: Hybrid
Department Name
Pay Type: Hourly
Pay Range: $60.00 to $65.00.
Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.
About Us
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.
Job Summary
Express Scripts Canada’s (ESC) Clinical Services team is responsible for the creation, enhancement and maintenance of ESC’s drug formularies, clinical programs and healthcare technology databases (drug, health and dental). The Clinical Services team works closely with the Account Management team to support clients’ PBM needs and provides clinical input on any organizational projects or initiatives requiring clinical knowledge.
The Manager, Prior Authorization (PA) and Drug Plan Management (DPM) will report to the Director, Clinical Services and be responsible for leading and executing strategies pertaining to Prior Authorization and drug plan management services.
As part of the Clinical Services department, this position will also serve as a clinical advisor to the organization and provide leadership to ESC to ensure innovation amongst a competitive landscape.
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and modernization. Responsibilities include directing operations, creating, executing and managing procedures and resolution of customer complaints and inquiries.
Key Responsibilities
Leadership & Management
- Lead the PA and DPM teams in delivering annual strategic objectives, with progress monitored through defined milestones, service-level performance, quality measures and project outcomes.
- Foster a growth-oriented culture through coaching and mentoring to expand team proficiency, skill development and cross training to create bench strength and alignment with corporate goals
- Lead change-management activities by assessing operational impacts, documenting key risks and mitigation plans, and monitoring implementation progress to support timely adoption.
Strategy
- Partner with the Director to define the vision and strategy for the PA and DPM teams and translate priorities into a documented roadmap with owners, milestones, timelines and success measures.
- Provide strategic direction and clinical expertise to guide the implementation, communication, education and maintenance of ESC’s Prior Authorization program
Operations
- Own end-to-end delivery of PA and DPM operations, ensuring SLAs and quality standards are consistently met across clients.
- Develop ongoing operational metrics and performance indicators to monitor performance, workload and productivity and ensure visibility on status of service and trends.
- Identify, prioritize and implement process improvements that reduce manual or low-value work, increase team capacity and expand the volume or scope of services delivered; track results using agreed efficiency, quality and capacity measures.
- Oversee the onboarding of new clients for Prior Authorization program and support post-implementation activities.
- Serve as the subject matter expert for complex internal and external requests; review clinical and plan information, make or recommend coverage decisions within delegated authority and applicable guidelines, and document and communicate the rationale to relevant stakeholders.
What We’re Looking For
- BS in Pharmacy or Doctor of Pharmacy required
- Licensed to practice pharmacy in Canada required
- Minimum five years of experience in pharmacy benefit management, private healthcare insurance, drug plan management or a related field is preferred.
- 3 years of progressive leadership experience, including team management, coaching, performance management and operation oversight.
- Advanced clinical training or a relevant certification is preferred; an MBA or comparable graduate-level business qualification is an asset.
- Demonstrated ability to organize and prioritize multiple initiatives; communicate clearly in written, verbal and presentation formats; use standard business software; and analyze clinical, operational and research data to support recommendations.
- Ability to collaborate effectively in team environment and effectively manage multiple projects simultaneously. Excels at fostering cross functional teamwork and partnerships
- Demonstrated resourcefulness in identifying operational risks, evaluating practical solutions with the team and implementing preventive actions before service, quality or timeline commitments are affected.
- Self-starter able to work in a dynamic, fast paced environment and make independent decisions
- Proven skills in time management, planning, prioritization, change management and employee performance management
- Strong client service focus through adaptability, flexibility and a commitment to quality
- Bilingual; Fluent in French and English (verbal and written) is an asset
Why Join Us?
- Competitive compensation, benefits and pension plan
- Career development and advancement opportunities
- A culture that celebrates innovation and collaboration
- Flexible work options and wellness programs
Pre-Employment Requirements
All offers of employment are conditional upon the successful completion of
reference checks and background verification in accordance with company policy
. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.
Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.
NOTE: Internal candidates should apply before November 2, 2026.
Express Scripts Canada Is a Cigna Company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.
