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Customer Success Manager, North America
tripstack
Montreal, QC
- Full-time
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.
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Assistant Team Leader
Dollarama
Longueuil, QC · St-Hubert, QC
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
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Team Leader
Dollarama
Longueuil, QC
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added just now
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Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
This is a permanent part-time position, 24 hours/week.
Added 14 mins ago
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Lot Associate - OpenRoad Toyota Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
Comprehensive extended health and dental plan (applicable for full-time positions only)
Added 14 mins ago
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Senior Manager, HR Operations
Altus Group
Toronto, ON
- Full-time
This is a full-time, permanent hybrid role based in Toronto, Ontario.
Added 14 mins ago
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Associate Director, Internal Audit AML/ATF/SE
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
107+ years’ proven experience in a financial institution Internal audit or Risk Management role (senior manager or above).
Added 15 mins ago
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Forward Deployed Engineer Intern (FDE)
GeoComply
Vancouver, BC
- Internship
Location: Vancouver, B.C. Full-time, 40 hrs/week
Added 15 mins ago
GeoComply Graduate Rotational Program (Technology)
GeoComply
Vancouver, BC
Landing rotation (months 13 to 18). A team you choose with your manager and the Early Talent Program, often the one you'll stay with full time as you move into a permanent role.
Added 15 mins ago
GeoComply Graduate Rotational Program (Customer, Growth, and Operations)
GeoComply
Vancouver, BC
Landing rotation (months 13 to 18). A team you choose with your manager and the Early Talent Program, often the one you'll stay with full time as you move into a permanent role.
Added 15 mins ago
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Director, Internal Audit (Information Technology)
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
10+ years’ proven experience in a financial institution information technology audit role (senior manager or above).
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Packager - Day shift (7:00am - 3:30pm)
Bimeda
Cambridge, ON
- Full-time
Reports any accidents, incidents and injuries or illnesses immediately and notifies manager of any hazards, unsafe acts, or conditions in the workplace.
Added 15 mins ago
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Inventory Associate - CA15 (Afternoon Shift)
Medline Industries, LP
Guelph, ON
- Full-time
Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee…
Added 15 mins ago
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Part time Supervisor
Levi Strauss & Co.
Calgary, AB
- Part-time
Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store manager on elevated consumer issues
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Management In Training
Browns Shoes
Ottawa, ON
- Full-time
…administration tasks, including sick days, quota adjustments, part-time slips, and days…
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Management In Training
Browns Shoes
Ottawa, ON
- Full-time
…administration tasks, including sick days, quota adjustments, part-time slips, and days…
Added 15 mins ago
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Management In Training
Browns Shoes
Ottawa, ON
- Full-time
…administration tasks, including sick days, quota adjustments, part-time slips, and days…
Added 15 mins ago
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Customer Service Representative (Casual) - Kirkland Lake
LCBO
Kirkland Lake, ON
- Part-time
…are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short…
Added 15 mins ago
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Retail Store Team Leader PT - Chinook Centre, Calgary
the LEGO Group
Calgary, AB · Retail Store Chinook Ctr
- Part-time
Join the LEGO® Brand Retail team as a part-time Supervisor and be a role model as you provide a brand experience for our customers. This part-time Supervisor will provide training to…
Added 15 mins ago
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Category Specialist - Contract
Nature's Fare Markets
Surrey, BC
- Contract
…administrative , executional, and analytical support to the Category Manager(s). This position ensures accurate data management, supports cross-functional alignment to deliver sales growth…
Added 15 mins ago
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Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 15 mins ago
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Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Strathroy, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 15 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 15 mins ago
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Manager, Tax / Directeur(trice), Fiscalité
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Bathurst, NB · Dieppe, NB
- Full-time
Make an impact with our Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted advisor,…
Added 15 mins ago
Manager, Ingredient Strategy
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Toronto, ON
Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.

Extendicare

Administrator/General Manager/Executive Director

Maple, ON, Canada
Sherwood Court, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

Role Description: Executive Director Mission: As the Executive Director you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive the care they need. By demonstrating the attributes of a seasoned and compassionate leader, you will engage employees to achieve the highest standards of care, service and value for our residents. This role is accountable for the overall leadership, strategic planning, and operational management of the long-term care home while ensuring it maintains compliance with regulatory requirements, policies and organizational standards. Key Outcomes: • Serve as a strong advocate for resident safety and the ongoing advancement of quality care. • Develop a high performing management team of highly engaged leaders who model Extendicare's values and provide exceptional care and service • Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year. • Attain high resident and family engagement as measured through Experience Survey Results, by safely caring for each person as we would our own family. • Manage financial resources and meet/exceed targets. • Ensure adherence with provincial legislation, organizational standards, policies and procedures. Key Responsibilities: • Lead - Oversee all operations and expenditures related to funding streams, balancing funding envelopes and ensuring all accountabilities are met with respect to jurisdictional authorities and Extendicare policies/procedures • Financial stewardship – Ensure home operates in accordance with budget and drives fiscal accountability within all leaders and departments. • Collaborate - Collaborate with multidisciplinary teams in our communities, regional and support teams to support the health and well-being of residents and team members, because we achieve more together. • Comply - Ensure all staff and resident safety and care practices adhere to relevant Provincial and Federal Acts and Regulations, including Collective Agreements and Extendicare policies and standards. • Support - Take a hands-on approach to supporting managers, front-line employees, residents, and families through their day-to-day priorities, building capacity in the team and leading by example. • Cultivate - Establish a culture which enables managers and employees to perform their best, respect the Resident Bill of Rights/Commitment to Residents and deliver quality care in compliance with policies, procedures and regulatory requirements • Develop – Deliver an exceptional employee experience which aims to build high performing teams through ongoing focus on talent development, ongoing education and succession planning. • Improve - Ensuring the success of Quality Improvement Programs and initiatives because we are relentless in our efforts to improve • Strategy Development – in consultation with the leadership team, develop home level strategies that enhance resident care and support the broader Extendicare goals. • Customer Service – through employing the customer service mindset, accept and respond to feedback (concerns, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy. • Values Alignment - Uphold and promote the organization’s Mission, Vision and Values and philosophy regarding ethics, morality, and integrity Required Education, Credentials and Experience: • A university degree in Health, Gerontology, Business, Marketing or Social Services • LTC Administrator Certification (where applicable) • Minimum of five (5) years’ relevant health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing LTC operations • Demonstrated ability to lead and engage a sizeable multidisciplinary team, in a unionized environment • Working understanding of business planning processes and utilization of Key Performance Indicators (KPI) to drive business success and achievement of strategies • Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes • Passion to promote a person-centered care philosophy and work with seniors • Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one. Core Competencies (included for posting only) • Financial Acumen • Industry/Regulatory Knowledge • Business Acumen • Relationship Management • People Management • Customer Service • Change Management Attributes of an Effective Leader • Strategy Development: Understands the organization’s strategy and sets priorities to make it happen • Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results • Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence • Effective Communication: Actively listens, seeking to understand all perspectives and communicates with respect • Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate • Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development • Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement. What Extendicare has to offer: At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: • Continuous mentorship, support for life-long learning and growth opportunities • Opportunities for advancement and career growth within the organization • A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. • Employee Family Assistance Program. • Robust benefits package. Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of 123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives.

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

The Executive Director is responsible for the overall leadership, strategic planning, and operational management of the long-term care home. They must ensure compliance with regulatory requirements while fostering a high-performing team dedicated to resident safety and quality care.

Requirements

Candidates must hold a university degree in Health, Gerontology, Business, Marketing, or Social Services, along with at least five years of relevant health management experience. A valid LTC Administrator Certification and a current Vulnerable Sector Check are also required.

Skills

Strategic planning
Operational management
Financial stewardship
Budgeting
Labour relations
Risk management
Quality improvement
Team leadership
Change management
Customer service
Data analytics
Regulatory compliance
Performance management
Coaching
Communication
Problem solving

Benefits

Continuous mentorship
Life-long learning opportunities
Growth opportunities
Employee Family Assistance Program
Robust benefits package

Visa sponsorship

Not detected in the job text

Keywords

Long-term care
Executive director
Health management
Strategic planning
Operational management
Financial acumen
Regulatory compliance
Labour relations
Risk management
Quality improvement
Person-centered care
KPI
Business planning
Multidisciplinary team
Unionized environment
Vulnerable sector check
Change management
Data analytics
Employee engagement
Resident safety
Gerontology
Social services
Healthcare administration
Succession planning
Talent development

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