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Added 7 mins ago
Mental Health & Addiction Treatment Sup Workr FT
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$19 to $23 CAD / hour
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Participate in ongoing training and development opportunities as assigned.
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…needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their…

Extendicare

Care and Service Manager

Arran-Elderslie, ON, Canada
ON, Canada
London, ON, Canada
ParaMed Admin Office - SW (Fullarton St.), Canada

Job type: Full-time
Experience: Minimum of 5 years of experience in a leadership role within the healthcare industry and/or home and
Posting language: English
Posted: Sep 25, 2026

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Original job description

Job Description

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front-line staff in making a difference in the lives of the patients that we serve.

Why you’ll love working here:

Celebration and Recognition programs
Comprehensive health and dental benefit plans
Education allowance for employees and family
Opportunities for career advancement
Employee Assistance Program
Employee perks and exclusive offers

What you'll need:

Bachelor's degree in healthcare management, business administration, or a related field;
Minimum of 5 years of experience in a leadership role within the healthcare industry and/or home and

Regulated health care professionals in good standing with the applicable College in the Allied Health field.
Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
Effective skills in critical thinking and problem solving
Flexibility in hours worked in order to accommodate operational needs
Knowledge of applicable community resources available for clients and families
Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
Expertise in data-driven research and analysis, with the ability to translate insights into actionable
strategies and decisions.
Exceptional leadership abilities, with a demonstrated ability to guide, support and motivate teams to achieve their full potential.
Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate
with stakeholders at all levels of the organization.
Compassionate and empathetic leadership style, with a genuine commitment to providing the highest level of care and support to the team, clients and patients.
A current registration in a regulated professional college and professional association is an advantage.
Excellent computer skills including experience in Word and Excel
Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)

What you’ll do:

Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
Monitor care and service delivery performance and clinical indicators
Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
Ensure completion of all mandatory training and skill development
Create and maintain the on-call schedule for Clinical Supervisors
Respond to clinical concerns from staff, contractors, funders, clients and families
Review all client safety incidents and participate in the investigation and resolution
Provide clinical leadership at the district
Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
Participates in necessary care conferences with Health Care team, Contractors and funders
Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

This is a replacmenet position

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

The Care and Service Manager leads clinical supervisors and front-line staff to ensure high-quality care delivery and service performance. They are responsible for performance management, clinical oversight, and maintaining compliance with healthcare legislation and organizational policies.

Requirements

Candidates must hold a bachelor's degree in healthcare management or a related field and possess at least 5 years of leadership experience in the healthcare industry. A current registration in a regulated professional college and proficiency in healthcare legislation and computer software are required.

Skills

Healthcare management
Leadership
Clinical supervision
Critical thinking
Problem solving
Data-driven research
Communication
Interpersonal skills
Mentoring
Performance management
Compliance
Conflict resolution
Microsoft Word
Microsoft Excel
Clinical leadership

Benefits

Celebration and recognition programs
Comprehensive health and dental benefit plans
Education allowance for employees and family
Opportunities for career advancement
Employee assistance program
Employee perks and exclusive offers

Visa sponsorship

Not detected in the job text

Keywords

Healthcare management
Clinical supervision
Leadership
Mental Health Act
Substitute Decisions Act
Healthcare Consent Act
Privacy Act
First Aid
CPR
Data analysis
CQI
Performance management
Compliance
Home health care
Nursing
Therapeutic services
Personal support
Stakeholder engagement
Vulnerable Position Screening
Professional development

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