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Added 2 mins ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…demonstrated leadership in complex clinical and translational research programs, and excellent organizational and communication skills to serve as Manager of the Centre of Excellence in…
Added 2 mins ago
Human Resources Co-op
Town of Saugeen Shores
Port Elgin, ON
$21.95 to $22.95 CAD / hour
Full-time
…term. As the Human Resources Co-Op Student, reporting to the Manager, Human Resources, you will support the Human Resources (HR) Division in delivering high-quality HR services, programs,…
Added 3 mins ago
Nurse B - Occupational Health Nurse
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Full-time
Job Description: Reporting to the Manager of Quality and Safety, the Occupational Health Nurse (OHN) is accountable for the application and adaptation of the nursing process to help…
Added 17 mins ago
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Make an impact with our ease Cloud Accounting Services team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
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Added 17 mins ago
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Opportunities to support exhibitions, programs, events and community activities
Added 17 mins ago
Community Ministries Worker
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Reports directly to the Community Ministries Manager.
Added 17 mins ago
Program Test Manager
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Toronto, ON · Greater Toronto Area, Canada
$100,000 to $120,000 USD / year
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…value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the…
Added 17 mins ago
Customer Experience Leader - Regina, SK
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$16.35 to $24.55 CAD / hour
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The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 18 mins ago
Director, Client Technology Services
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Added 18 mins ago
Senior EHS Manager - Commercial Canada
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The Senior EHS Manager for Medtronic’s commercial operations in Brampton and Milton, Ontario, provides site and country level leadership and accountability for Environmental, Health, and…
Added 18 mins ago
Mgr Customer Supply (QC)
Molson Coors
Longueuil, QC
In the role of Manager Customer Supply working in Longueuil, Quebec, you will be part of the Supply & Service team. You will serve as a key supply chain partner for strategic customers…
Added 18 mins ago
Financial Services Representative (BCGEU) - Newton
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Surrey, BC
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This is a Part-Time, Permanent role based at our Newton Community Branch (Branch 27) and will report directly to the Assistant Branch Manager.
Added 18 mins ago
Financial Services Representative - Blundell Centre (6-Month Contract)
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Richmond, BC
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This is a Full-time, Temporary role based at our Blundell Centre Community Branch (Branch 88) and will report directly to the Assistant Branch Manager.
Added 33 mins ago
Financial Services Representative - Full Time
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Hamilton, ON
$50,000 to $53,000 CAD / year
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Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 33 mins ago
Financial Services Associate - Full Time - 15 Month Contract
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Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 33 mins ago
Bakery Department Manager
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$49,500 to $54,500 CAD / year
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The opportunity to support local neighbourhoods through our community programs.
Added 33 mins ago
Assistant Produce Manager
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From $20.5 CAD / hour
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The opportunity to support local neighbourhoods through our community programs.
Added 33 mins ago
Showroom Consultant
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…minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in…
Added 47 mins ago
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Identify expansion opportunities tied to active capital programs, including refurbishment planning cycles, outage schedules, and regulatory submission milestones, and translate these into…
Added 47 mins ago
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Reporting to the Vice President & Chief Operating Officer, the Manager, People & Culture is responsible for overseeing the day-to-day delivery of human resources programs and initiatives…
Added 47 mins ago
Senior Operations Manager (Programs/Services)-EN
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At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their…
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Extendicare

Care and Service Manager

Arran-Elderslie, ON, Canada
ON, Canada
London, ON, Canada
ParaMed Admin Office - SW (Fullarton St.), Canada

Job type: Full-time
Experience: Minimum of 5 years of experience in a leadership role within the healthcare industry and/or home and
Posting language: English
Posted: Sep 25, 2026

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Original job description

Job Description

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front-line staff in making a difference in the lives of the patients that we serve.

Why you’ll love working here:

Celebration and Recognition programs
Comprehensive health and dental benefit plans
Education allowance for employees and family
Opportunities for career advancement
Employee Assistance Program
Employee perks and exclusive offers

What you'll need:

Bachelor's degree in healthcare management, business administration, or a related field;
Minimum of 5 years of experience in a leadership role within the healthcare industry and/or home and

Regulated health care professionals in good standing with the applicable College in the Allied Health field.
Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
Effective skills in critical thinking and problem solving
Flexibility in hours worked in order to accommodate operational needs
Knowledge of applicable community resources available for clients and families
Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
Expertise in data-driven research and analysis, with the ability to translate insights into actionable
strategies and decisions.
Exceptional leadership abilities, with a demonstrated ability to guide, support and motivate teams to achieve their full potential.
Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate
with stakeholders at all levels of the organization.
Compassionate and empathetic leadership style, with a genuine commitment to providing the highest level of care and support to the team, clients and patients.
A current registration in a regulated professional college and professional association is an advantage.
Excellent computer skills including experience in Word and Excel
Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)

What you’ll do:

Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
Monitor care and service delivery performance and clinical indicators
Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
Ensure completion of all mandatory training and skill development
Create and maintain the on-call schedule for Clinical Supervisors
Respond to clinical concerns from staff, contractors, funders, clients and families
Review all client safety incidents and participate in the investigation and resolution
Provide clinical leadership at the district
Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
Participates in necessary care conferences with Health Care team, Contractors and funders
Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

This is a replacmenet position

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

The Care and Service Manager leads clinical supervisors and front-line staff to ensure high-quality care delivery and service performance. They are responsible for performance management, clinical oversight, and maintaining compliance with healthcare legislation and organizational policies.

Requirements

Candidates must hold a bachelor's degree in healthcare management or a related field and possess at least 5 years of leadership experience in the healthcare industry. A current registration in a regulated professional college and proficiency in healthcare legislation and computer software are required.

Skills

Healthcare management
Leadership
Clinical supervision
Critical thinking
Problem solving
Data-driven research
Communication
Interpersonal skills
Mentoring
Performance management
Compliance
Conflict resolution
Microsoft Word
Microsoft Excel
Clinical leadership

Benefits

Celebration and recognition programs
Comprehensive health and dental benefit plans
Education allowance for employees and family
Opportunities for career advancement
Employee assistance program
Employee perks and exclusive offers

Visa sponsorship

Not detected in the job text

Keywords

Healthcare management
Clinical supervision
Leadership
Mental Health Act
Substitute Decisions Act
Healthcare Consent Act
Privacy Act
First Aid
CPR
Data analysis
CQI
Performance management
Compliance
Home health care
Nursing
Therapeutic services
Personal support
Stakeholder engagement
Vulnerable Position Screening
Professional development

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