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Added 3 hours ago
TC
Communications and Engagement Coordinator
The Corporation of The City of Victoria
Victoria, BC
- Other
The Communications and Engagement Coordinator provides communications and engagement advice to internal client groups. The position plans, develops and implements engagement plans and…
Added 4 hours ago
H
Client Service Coordinator
HairClub
Ottawa, ON
- Full-time
Interact with clients, potential clients, and visitors to create a welcoming environment and facilitate client scheduling. If you are an energetic, dynamic, and compassionate individual,…
Added 4 hours ago
K
Partner Administrative Assistant, Audit (Vaughan)
KPMG
ON · Vaughan, Ontario
- Full-time
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality…
Added 4 hours ago
BT
Carrier Sales Coordinator - Mississauga
Bison Transport Inc.
Mississauga, ON
- Full-time
As a Carrier Sales Coordinator, you will play a crucial role in our operations by sourcing and securing reliable carriers to meet our clients' transportation needs. You will be responsible…
Added 5 hours ago
KC
Engagement Analyst (12 Month Contract)
KPMG Canada
Toronto, ON
- Full-time
…closely with accountants and other professionals on complex client engagements across a broad range of legal and tax-related practice…
Added 6 hours ago
E
Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Provide a compassionate and understanding approach to client concern.
Added 6 hours ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…service requests and authorizations, missed visits, wait times, client, coordinator and provider concerns. Duties include but are not limited to : data entry, collecting and organizing…
Added 7 hours ago
IC
information service coordinator
Intco Canada Inc.
Concord, ON
- Full-time
Added 7 hours ago
PS
Project Manager
Pier Solutions
Saskatoon, SK
- Full-time
supporting safety coordinator in completing daily and project-specific safety requirements;
Added 9 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $55.25 to $79.42 CAD / hour
- Full-time
…project charter, plans, budget, scope, schedule, expenditures, client satisfaction and risks; reports on variances and impacts to deliverables, and makes recommendations to Redevelopment…
Added 9 hours ago
FO
Coordonnateur de projet
First Onsite Property Restoration
Dorval, QC
- Full-time
Capacité à établir des relations solides avec les membres de l'équipe, les sous-traitants et les clients
Added 13 hours ago
E
Hotel and Event Management Coordinator
EventConnect
London, ON
- Other
At EventConnect, our clients are the focus of our team every day. As an Event Management Coordinator, you will play a key role in creating an excellent experience for our travelling teams…
Added 13 hours ago
E
Business Assurance & Transformation Coordinator (12-month Contract)
EllisDon
Mississauga, ON
- Full-time
…the climate & environment, inclusive diversity, indigenous relations, and health and…
Added 13 hours ago
Billing Coordinator
WSP
Montreal, QC
…help our teams deliver for clients across Canada. As a Billing Coordinator, you will manage billing details, prepare timely and accurate invoices, and partner with project and finance…
Added 14 hours ago
G
Electrical Project Coordinator - Industrial
Graham
Regina, SK
- Full-time
Graham is actively recruiting for a detail-oriented and proactive Electrical Project Coordinator to support the successful delivery of projects from planning through closeout in our…
Added 15 hours ago
AC
Human Resources Coordinator
Aston Carter
Dorval, QC
- $60,000 to $65,000 CAD / year
- Full-time
Soutenir les relations avec les employés en aidant à la documentation, à la réception des préoccupations des employés et à la coordination avec les RH seniors.
Added 15 hours ago
AC
Coordonnateur Des HR/ HR Coordinator
Aston Carter
Montreal, QC
- $60,000 to $65,000 CAD / year
- Full-time
Soutenir les relations avec les employés en aidant à la documentation, à la réception des préoccupations des employés et à la coordination avec les RH
Added 15 hours ago
CS
Coordonnateur (ice) à la Facturation & Comptes Recevables / Billing & AR Coordinator
CFLA s.e.n.c.r.l
Brossard, QC
- Full-time
Communicate with team members to ensure the integrity of client files;
Added 15 hours ago
C&
Brokerage Coordinator- Contract
Cushman & Wakefield
Calgary, AB
- Full-time
We are looking for a 12 month contract maternity leave Brokerage Coordinator to join our Calgary office. The successful candidate will be working within a team structure responsible for…
Added 16 hours ago
W
Labour Relations and People Coordinator
WorkSafeBC
Richmond, BC
- Full-time
We're looking for a highly organized and detail-oriented Labour Relations and People Coordinator to join our People and Culture team in Richmond.
Added 16 hours ago
Operations & Event Coordinator
Nous Group
Toronto, ON
The Operations & Event Coordinator plays a key role in supporting in North America and UK operations. Working across events, marketing, business development and internal operations, you…
Added 18 hours ago
AC
Food Skills Coordinator
Alexandra Comm Hlth Ctr
Calgary, AB
- $25.34 to $28.16 CAD / hour
- Part-time
Reporting to the Program Manager, the Food Skills Coordinator uses a trauma-informed and community development approach to design and implement food skills programming for a diverse range…
Added 18 hours ago
VC
Grounding Coordinator
Valard Construction
Thunder Bay, ON
- Full-time
Maintain a positive work atmosphere within the group as well as Client relations when interacting with the Client
Added 18 hours ago
TS
Christmas Campaign Coordinator
The Salvation Army in Canada
Kingston, ON
- Full-time
The Christmas Campaign Coordinator provides general oversight and direction to the Hamper, Toy Drive and Food Drive campaigns. The Christmas Campaign Coordinator organizes, directs, and…
Added 19 hours ago
Coordinator, Executive Education
Simon Fraser University
Burnaby, BC
The Coordinator, Executive Education provides operational and administrative leadership for a portfolio of executive education programs. The role coordinates program delivery, student…

Extendicare

Customer Care Coordinator

Kitchener, ON, Canada
ParaMed Admin Office - WW (Manitou Dr.), Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

This is a replacement vacancy.

Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.

The following opportunities are available:

(2) Overnight Part-Time vacancies from 10pm to 6am, working days include weekdays and alternating weekends.
(1) Part-Time Day vacancy must have open availability from 6am to 10pm on weekdays and every weekend.

If the following statements sound like you, then you might make a great Customer Care Representative!

I always provide the highest level of customer service.
I have exceptional telephone etiquette.
I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
I am a good listener, and can communicate well, both written and verbally.
I have a strong desire to help others through public service.
I have experience with multitasking in a busy environment.
I am proficient with computers, and I have experience with Microsoft Office products.

Perks to the position:

Flexible scheduling
Health and dental benefits
Satisfaction of helping those in need
Competitive compensation

Qualifications

Completion of post-secondary education is an asset.
One year of administrative or office experience is preferred.
Intermediate software skills are required, software scheduling experience is also an asset.
Superior Customer service skills are necessary.
Ability to effectively communicate both through oral and written mediums.
Demonstrate compassion, tact and diplomacy when interacting with clients and their families.

Responsibilities

Answering all in-coming calls
Provide one-call service solution where applicable.
Triage the calls to forward to appropriate desk for response.
Provide a compassionate and understanding approach to client concern.
Feel good knowing you are making a difference in the lives of those that we provide care.

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Time Type

Part time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

The Customer Care Coordinator acts as the primary point of contact for clients and field staff, matching clients with appropriate care providers. Responsibilities include answering incoming calls, providing one-call solutions, and triaging requests while maintaining a compassionate approach.

Requirements

Candidates should have at least one year of administrative or office experience and proficiency with Microsoft Office products. Post-secondary education is considered an asset, along with strong communication skills and the ability to handle stressful situations.

Skills

Customer service
Telephone etiquette
Multitasking
Microsoft Office
Scheduling
Communication
Active listening
Triage
Administrative support
Compassion
Diplomacy
Problem solving

Benefits

Health benefits
Dental benefits
Flexible scheduling

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Administrative
Scheduling
Microsoft Office
Home Health Care
Triage
Client Relations
Office Support
Healthcare
Communication
Public Service
Data Processing
Operations

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