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Added 2 hours ago
MD
Salesforce Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 4
Added 2 hours ago
SG
Senior Advisor
Solicitor General | Solliciteur général
Toronto, ON
- $92,976 to $135,136 CAD / year
- Temporary
…recognize that no one person might have every qualification in this job ad, and you just might be the right…
Added 2 hours ago
L
Seasonal Educator (Oct/Nov 2026 - Jan 2027) | Southgate Centre
lululemon
AB · Edmonton, AB
- Temporary
Job Assets (i.e., nice to have; not required)
Added 2 hours ago
PF
Assistant Manager
Planet Fitness
Regina, SK
- Full-time
Job Details: Job Location: Regina-CN - Regina, SK, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift:…
Added 3 hours ago
Production Line Operator
Prysmian
Prescott, ON
Unless clearly stated, all Prysmian’s job postings refer to actual vacancies that we are actively recruiting for.
Added 4 hours ago
L
Part-Time Educator | Mayfair Shopping Centre, Victoria
lululemon
Victoria, BC
- Part-time
Job Assets (i.e., nice to have; not required)
Added 5 hours ago
EP
Resident Manager
Edison Properties Winnipeg
Winnipeg, MB
- Full-time
Added 5 hours ago
CP
Parcel Delivery - On-Call
Canada Post / Postes Canada
Toronto, ON · Etobicoke, ON
- Temporary
There’s much more to a fun and exciting work life at Canada Post than a good job with a great company. We’ll help you achieve your full potential. You’ll find opportunities to develop and…
Added 6 hours ago
TH
PACS Administrator
The Hospital for Sick Children
Toronto, ON
- Full-time
Added 6 hours ago
PS
front desk agent
Pacific Sands Beach Resort
Tofino, BC
- Full-time
Maintain an inventory of vacancies, reservations and room assignments
Added 6 hours ago
L
Guest Experience Lead | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 6 hours ago
L
Community Specialist | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 6 hours ago
HC
PSW/HSW Position Port Severn
Home Care Assistance of Barrie, Ontario
Severn, ON
- Part-time
…Your search is over – a PSW with Home Care Assistance is the job for…
Added 6 hours ago
HC
PSW/DSW/EA High Behaviors Experience with youth
Home Care Assistance of Barrie, Ontario
Collingwood, ON
- $21 CAD / hour
- Part-time
…Your search is over – a PSW with Home Care Assistance is the job for you!Home Care Assistance Barrie is an environment where staff engagement isn't just an initiative - it's how we work. We…
Added 6 hours ago
HC
PSW Position Facility
Home Care Assistance of Barrie, Ontario
Penetanguishene, ON
- Part-time
…Your search is over – a PSW with Home Care Assistance is the job for…
Added 7 hours ago
TC
Communications and Engagement Coordinator
The Corporation of The City of Victoria
Victoria, BC
- Other
Added 8 hours ago
L
Guest Experience Lead | SASKATOON
lululemon
Saskatoon, SK
- Full-time
Job Assets (i.e., nice to have; not required)
Added 8 hours ago
M
Bilingual Customer Service Representative
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
This posting supports an ongoing hiring initiative for existing and/or future vacancies.
Added 8 hours ago
FH
Pediatric Psychiatric Liaison Nurse - CYYA Emergency Response Team MHFS
Fraser Health
Delta, BC · Langley (District), BC · Surrey, BC · White Rock, BC · Langley, British Columbia
- Part-time
To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU
Added 8 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Temporary
Identifies vacancies, interviews internal/external applicants, makes hiring decisions and processes required documentation.
Added 8 hours ago
LH
2500003450 - Anesthesia Assistant
Lakeridge Health
Ajax, ON
- Internship
Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part…
Added 10 hours ago
E
Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
(2) Overnight Part-Time vacancies from 10pm to 6am, working days include weekdays and alternating weekends.
Added 10 hours ago
TO
Attendant I, Maintenance, Community Centres
Town of Whitby
Brooklin, ON
- Part-time
Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.
Added 10 hours ago
TO
Pool Coordinator
Town of Whitby
Oshawa, ON · Civic Recreation Complex
- Part-time
Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.
Added 11 hours ago
SV
Executive Assistant
St. Vincent's Hospice
St. Vincent's, NL · St Vincent, NL
- Full-time
…in the provisions of the Act unless otherwise stated in the job description. Unless stated, you are required not to withhold information about convictions which for other purposes are…

Extendicare

Customer Care Coordinator

Kitchener, ON, Canada
ParaMed Admin Office - WW (Manitou Dr.), Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

This is a replacement vacancy.

Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.

The following opportunities are available:

(2) Overnight Part-Time vacancies from 10pm to 6am, working days include weekdays and alternating weekends.
(1) Part-Time Day vacancy must have open availability from 6am to 10pm on weekdays and every weekend.

If the following statements sound like you, then you might make a great Customer Care Representative!

I always provide the highest level of customer service.
I have exceptional telephone etiquette.
I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
I am a good listener, and can communicate well, both written and verbally.
I have a strong desire to help others through public service.
I have experience with multitasking in a busy environment.
I am proficient with computers, and I have experience with Microsoft Office products.

Perks to the position:

Flexible scheduling
Health and dental benefits
Satisfaction of helping those in need
Competitive compensation

Qualifications

Completion of post-secondary education is an asset.
One year of administrative or office experience is preferred.
Intermediate software skills are required, software scheduling experience is also an asset.
Superior Customer service skills are necessary.
Ability to effectively communicate both through oral and written mediums.
Demonstrate compassion, tact and diplomacy when interacting with clients and their families.

Responsibilities

Answering all in-coming calls
Provide one-call service solution where applicable.
Triage the calls to forward to appropriate desk for response.
Provide a compassionate and understanding approach to client concern.
Feel good knowing you are making a difference in the lives of those that we provide care.

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Time Type

Part time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply About employer

More about this job

Responsibilities

The Customer Care Coordinator acts as the primary point of contact for clients and field staff, matching clients with appropriate care providers. Responsibilities include answering incoming calls, providing one-call solutions, and triaging requests while maintaining a compassionate approach.

Requirements

Candidates should have at least one year of administrative or office experience and proficiency with Microsoft Office products. Post-secondary education is considered an asset, along with strong communication skills and the ability to handle stressful situations.

Skills

Customer service
Telephone etiquette
Multitasking
Microsoft Office
Scheduling
Communication
Active listening
Triage
Administrative support
Compassion
Diplomacy
Problem solving

Benefits

Health benefits
Dental benefits
Flexible scheduling

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Administrative
Scheduling
Microsoft Office
Home Health Care
Triage
Client Relations
Office Support
Healthcare
Communication
Public Service
Data Processing
Operations

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