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Added 7 mins ago
O
Senior Manager, Data & AI Technology
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Reporting to the Director, Data & AI Platforms and Technology, you will be empowered to:
Added 7 mins ago
D365 CE, Lead Consultant
HSO Group B.V.
Toronto, ON
…towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to…
Added 7 mins ago
M
Director, SAP Finance Transformation & Enterprise Solutions
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a strategic and results-driven Director, SAP Finance Transformation & Enterprise Solutions to lead large-scale finance transformation initiatives across General Ledger,…
Added 21 mins ago
Lead, Investment Compensation & Taxation
ONEX
Toronto, ON
Reporting to the Managing Director, Taxation, this is a unique opportunity to lead the administration and evolution of complex investment compensation programs for Onex’ Private Equity…
Added 21 mins ago
Director, International Relations
National Research Council Canada
Ottawa, ON
Working closely with your Director General, Director colleagues and with senior managers and executives across the organization, you will use your own STI network, understanding and…
Added 21 mins ago
VS
Senior Environment Artist (Lead)
Velan Studios
Remote, Canada
- Full-time
- Remote
…small team. You will be actively collaborating with the Art Director to match the set style of the game and work with those in house and work coming in from outsourcing. If you are a 3D…
Added 21 mins ago
Senior Product Acceleration Specialist - Auth0
Okta
Toronto, ON
Identity Security & Threat Defense: In-depth knowledge of the CIAM threat landscape, with a proven ability to design and scale resilient authentication flows that mitigate both traditional…
Added 22 mins ago
A&
Team Lead
Allgood & Tehrani Licensed Behavior Analysts, PLLC
ON · Regional Municipality of York, ON
- Full-time
The Team Lead works under the direction of a BCBA Supervisor and the Clinical Director to design, implement and evaluate a range of ABA clinical services for children and adolescents with…
Added 37 mins ago
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Process Innovation Manager
Hexagon
Calgary, AB
- Full-time
…join our team in Calgary, AB or Morton, IL. Reporting to the Director of Business Operations & PMO, this role will lead the design, implementation, and continuous improvement of business…
Added 37 mins ago
EC
QA Tester | Multiplayer FPS
E+E Consulting
Montreal, QC
- Full-time
We’re looking for a highly experienced UI/UX Director to define and lead the player experience as the project moves toward Early Access, launch, and ongoing live operations.
Added 37 mins ago
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Senior Vice President, Capital Markets Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Added 37 mins ago
CC
Director of Climate and Energy Policy
Conservation Council of New Brunswick
Fredericton, NB
- Full-time
The Conservation Council of New Brunswick is seeking a Director of Climate and Energy Policy to help influence those choices. We are looking for someone with strong climate and renewable…
Added 37 mins ago
SA
Director of Health & Safety
STM Associates
BC · British Columbia, Canada
- Full-time
We are looking for a Director of Health & Safety for a publicly traded mining company. Reporting to the COO, this high-impact role oversees enterprise-wide safety strategy across multiple…
Added 37 mins ago
S
Manager, Software Development, Geoscience
Seequent
Toronto, ON · Canada Toronto ON
- Full-time
…help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the…
Added 37 mins ago
UO
Clinic and Outreach Coordinator
University of New Brunswick
Fredericton, NB
- Full-time
Reporting to the Director, the Clinic and Outreach Coordinator is responsible for the smooth and reliable administration of overall operations of the two clinics in a fast-paced environment…
Added 37 mins ago
AC
Director, Pricing & Market Access
Arctava Canada Inc
Canada
- Full-time
Role Description The Director, Pricing & Market Access will lead the design and delivery of pricing and market access strategies for our client base. Reporting to the Chief Access Officer,…
Added 37 mins ago
YU
Social Media and Digital Specialist
York University
Toronto, ON
- Contract
Reporting to the Director, Strategic Enrolment and Marketing, the Social Media and Digital Specialist plays a key role in achieving the Faculty of Health's (FoH) communications, marketing…
Added 37 mins ago
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Senior Internal Auditor - Accounting and Operations
Solmax
Longueuil, QC
- Full-time
Global Director, Internal Audit, you will contribute to developing a dynamic, risk-based internal audit plan,
Added 37 mins ago
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Enterprise Architect
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…cybersecurity governance model, the EA ensures that secure‑by‑design principles and enterprise security standards are consistently applied across initiatives. The EA serves as a trusted…
Added 37 mins ago
TU
Program Director, Drone Transport Initiative
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…operational implementation, regulatory readiness, community co‑design, and commercialization. The Director ensures alignment across engineering, clinical, operational, regulatory, and…
Added 37 mins ago
VS
Senior Environment Artist (Lead)
Velan Studios, Inc.
Toronto, ON
- Full-time
…small team. You will be actively collaborating with the Art Director to match the set style of the game and work with those in house and work coming in from outsourcing. If you are a 3D…
Added 52 mins ago
IG
Business Analyst (Clinical)
Insight Global
ON · Ontario, Canada
- $50 to $80 CAD / hour
- Contract
The Business Analyst reports to the Program Director, and works closely with the Project Managers, Subject Matter Experts (SMEs), clinical and technical teams, and operation leaders to…
Added 52 mins ago
TF
Security & Compliance Lead
Terry Fox Research Institute
Canada
- Full-time
Demonstrated experience leading a SOC 2 Type II program from planning and control design through certification.
Added 52 mins ago
TO
Process Safety Engineer
Tourmaline Oil Corp
Calgary, AB
- Full-time
Reporting to the Director, Production Operations, this role will work closely with field Operations, HSER, and Calgary Engineering teams to develop and strengthen Tourmaline’s process…
Added 52 mins ago
O
Lead, Investment Compensation & Taxation
Onex
Toronto, ON
- Full-time
Reporting to the Managing Director, Taxation, this is a unique opportunity to lead the administration and evolution of complex investment compensation programs for Onex’ Private Equity…

Extendicare

Director, HR Operational Excellence

Markham, ON, Canada
Extendicare (Canada) Inc (Steeles Ave.), Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Experience: Minimum 7–10 years of progressive HR operations or organizational transformation experience, including at least 3 years in a director or senior leadership role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description

Reporting to the Sr. Director, HR Technology & Employee Experience, the Director, HR Operational Excellence owns the design, re-engineering, and continuous improvement of HR business processes across the employee lifecycle. Accountable for the integrity of the processes supported by HR Systems, including Workday and ServiceNow, ensuring that HR workflows are purposefully designed, consistently documented, and continuously improved to deliver efficiency, scalability, and a high-quality employee experience.

This role will be located at our Head Office in Markham Ontario. Extendicare offers a hybrid working environment.

Key Accountabilities

Own the end-to-end design of HR business processes across the employee lifecycle - ensuring processes are standardized, scalable, and aligned with organizational needs.
Lead the re-engineering of HR processes that are inefficient, fragmented, or poorly documented, applying structured improvement methodologies (Lean, Six Sigma) to achieve measurable gains in efficiency and quality.
Own the functional direction of the ServiceNow HRSD platform, defining what the platform needs to do to support ESC operations, HR process workflows, and employee self-service.
Maintain a current library of HR process maps and standard operating procedures, ensuring documentation reflects actual practice and is accessible to the teams who need it.
Establish and promote process design standards across the HR function, building a shared language and approach to process improvement that spans the ESC, HRIS, and HR business partner communities.
Lead a portfolio of continuous improvement initiatives across HR operations, prioritizing based on business impact, strategic alignment, and resource availability.
Apply analytical tools and diagnostic techniques to identify root causes of inefficiency, error, or service quality gaps, and translate findings into evidence-based improvement plans.
Develop business cases for significant improvement initiatives, including baseline measurement, projected benefits, implementation costs, and risk assessment
Ensure that redesigned processes are fully operationalized - trained, embedded, and measured - before improvement initiatives are formally closed.
Promote and embed a continuous improvement culture across the HR function, building capability in process thinking at all levels.
Maintain a knowledge development roadmap that reflects identified gaps, inquiry patterns from the ESC, and changes to HR policies or processes. Oversee the development, review, and maintenance of HR knowledge articles - ensuring content is accurate, current, consistently structured, and aligned with HR policy and process standards.
Build trusted partnerships with HR functional leaders, and operational stakeholders to ensure process improvement priorities are well-understood, jointly owned, and effectively executed.
Facilitate cross-functional workshops and discovery sessions to gather process requirements, validate future-state designs, and build alignment on new ways of working.
Support change management and communication planning for process improvement initiatives, ensuring transitions are well-prepared and adoption is sustained.
Foster a team culture defined by intellectual rigor, accountability, continuous learning, and a genuine commitment to making HR work better for employees and managers.

Qualifications & Experience

Post-secondary degree in Human Resources, Business Administration, Industrial Engineering, or a related field; master's degree preferred.
Lean Six Sigma Green Belt certification required; Black Belt preferred.
Professional HR designation (CHRP/CHRL) is considered a strong asset.
Minimum 7–10 years of progressive HR operations or organizational transformation experience, including at least 3 years in a director or senior leadership role.
Demonstrated success leading end-to-end HR process re-engineering initiatives, from diagnosis through to sustainable implementation.
Working knowledge of Workday HCM business processes, with the ability to assess how process changes interact with system configurations.
Experience in a complex, multi-site organization; unionized environment experience is an asset.

Skills & Competencies

Deep process improvement practitioner with expertise in applying Lean and Six Sigma methodologies to complex, cross-functional HR environments.
Systems thinker who understands the relationship between business processes, technology configurations, and the employee experience - and can work effectively at the boundary between all three.
Strong analytical and diagnostic skills, with the ability to build compelling, evidence-based cases for change.
Skilled facilitator and communicator who can engage diverse stakeholder groups, build shared ownership, and drive alignment on complex change.
Collaborative leader who works effectively as a peer to other Directors and builds trust across functions without relying on direct authority.
People-focused leader who develops team capability, holds others to high standards, and creates an environment where analysts do their best work.
Clear strategic thinker who can connect individual improvement initiatives to the broader HR transformation agenda and articulate the value of operational excellence to senior leaders.

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
Employee Family Assistance Program.
Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

#extendicarehr

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

Lead the design, standardization, re-engineering, and continuous improvement of HR processes across the employee lifecycle, including functional direction of ServiceNow HRSD and alignment with Workday. Maintain process documentation and HR knowledge content, prioritize improvement initiatives, build evidence-based business cases, and ensure changes are implemented, adopted, and measured.

Requirements

Requires a post-secondary degree in Human Resources, Business Administration, Industrial Engineering, or a related field, with a master's degree preferred; Lean Six Sigma Green Belt certification is required and Black Belt is preferred. Candidates should have 7–10 years of progressive HR operations or transformation experience, including at least 3 years in senior leadership, and demonstrated HR process re-engineering experience and working knowledge of Workday HCM.

Skills

HR Process Design
Process Re-Engineering
Continuous Improvement
Lean
Six Sigma
Workday HCM
ServiceNow HRSD
Process Mapping
Standard Operating Procedures
Root Cause Analysis
Business Case Development
Change Management
Stakeholder Engagement
Workshop Facilitation
Knowledge Management
Team Leadership

Benefits

Mentorship
Learning And Growth Opportunities
Career Advancement Opportunities
Employee Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Operational Excellence
HR Operations
Employee Lifecycle
HR Process Design
Process Re-Engineering
Continuous Improvement
Lean
Six Sigma
Lean Six Sigma Green Belt
Lean Six Sigma Black Belt
Workday HCM
ServiceNow HRSD
HR Systems
Process Mapping
Standard Operating Procedures
Root Cause Analysis
Business Case Development
Change Management
Knowledge Management
Employee Self-Service
Employee Experience
HR Transformation
Organizational Transformation
Unionized Environment

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