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Added 9 mins ago
CG
SAP Functional Solution Architect – Acquire to Retire / Capital Projects (Hybrid - Onsite 3 Days)
Conexess Group
Calgary, AB
- Full-time
We are seeking an experienced SAP Functional Solution Architect to lead solution design and implementation across the Acquire to Retire (A2R), Finance to Procure (F2P), and EH&S domains.…
Added 9 mins ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
Lead the continuous improvement of the quality of customer service and medical care
Added 9 mins ago
G
Transportation Supervisor
GOFO
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Track logistics service provider performance and improve on-time delivery, lead times, and responsiveness to quotation requests.
Added 9 mins ago
RC
Lead Cook
Retirement Concepts
Courtenay, BC
- Temporary
The Lead Cook reports to the Head Chef/ Support Services Manager or designate is responsible for the day to day operations of the kitchen and the preparation of nourishing, and visually…
Added 9 mins ago
HT
Financial Manager (CSM)
Husky Technologies
Bolton, ON
- Full-time
Evaluate financial performance of new service products, metrics to drive critical business behavior as well as structures, systems and processes that lead to ease of analysis and reporting
Added 9 mins ago
NS
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- Full-time
Reporting to the Manager, Asset Performance, the Distribution Asset Strategy Engineer is responsible for the development, implementation, and continuous improvement of distribution asset…
Added 9 mins ago
WR
Business Development Representative - Vancouver
War Room
Vancouver, BC
- Full-time
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Added 9 mins ago
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A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 9 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 9 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 9 mins ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Reporting to the Controller, you will lead a team of finance professionals responsible for delivering quarterly and annual financial reporting requirements, including financial statements,…
Added 23 mins ago
C
Risk & Compliance Project Manager and Application Manager
Citi
Mississauga, ON
- Full-time
…observability for mission-critical risk data pipelines and reporting…
Added 39 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 39 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
- Full-time
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Added 39 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 39 mins ago
FN
Director of Development Engineering
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- Full-time
Reporting to the Commissioner of Community Development, the Director of Development Engineering leads a multi-disciplinary team responsible for engineering review, approvals, and…
Added 39 mins ago
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Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 39 mins ago
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Test Engineering Technologist
Husky Technologies
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- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 39 mins ago
HT
VP, Accounting & Controllership (Husky)
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Bolton, ON
- Full-time
Lead all global accounting, financial reporting, consolidation, controllership, and financial governance activities.
Added 1 hour ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 1 hour ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
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Added 1 hour ago
TH
Clinical Research Project Coordinator - Research Institute UNITE Team
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Toronto, ON
- Full-time
…meeting after the online modified Delphi, preparing the final reporting guideline, and psychometric testing of the engagement measure (with support from a statistician). The RC will also…
Added 1 hour ago
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VP, Consumer Business
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Toronto, ON · Etobicoke, ON
- Full-time
This is a hands-on executive role. You set the plan, own the numbers and lead the people, and you still get into the data and the experiments yourself. Do it well and the role grows into…
Added 1 hour ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 1 hour ago
DG
Automotive Sales Consultant
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…Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through…

Extendicare

Director, HR Operational Excellence

Markham, ON, Canada
Extendicare (Canada) Inc (Steeles Ave.), Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 11, 2026
Experience: Minimum 7–10 years of progressive HR operations or organizational transformation experience, including at least 3 years in a director or senior leadership role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description

Reporting to the Sr. Director, HR Technology & Employee Experience, the Director, HR Operational Excellence owns the design, re-engineering, and continuous improvement of HR business processes across the employee lifecycle. Accountable for the integrity of the processes supported by HR Systems, including Workday and ServiceNow, ensuring that HR workflows are purposefully designed, consistently documented, and continuously improved to deliver efficiency, scalability, and a high-quality employee experience.

This role will be located at our Head Office in Markham Ontario. Extendicare offers a hybrid working environment.

Key Accountabilities

Own the end-to-end design of HR business processes across the employee lifecycle - ensuring processes are standardized, scalable, and aligned with organizational needs.
Lead the re-engineering of HR processes that are inefficient, fragmented, or poorly documented, applying structured improvement methodologies (Lean, Six Sigma) to achieve measurable gains in efficiency and quality.
Own the functional direction of the ServiceNow HRSD platform, defining what the platform needs to do to support ESC operations, HR process workflows, and employee self-service.
Maintain a current library of HR process maps and standard operating procedures, ensuring documentation reflects actual practice and is accessible to the teams who need it.
Establish and promote process design standards across the HR function, building a shared language and approach to process improvement that spans the ESC, HRIS, and HR business partner communities.
Lead a portfolio of continuous improvement initiatives across HR operations, prioritizing based on business impact, strategic alignment, and resource availability.
Apply analytical tools and diagnostic techniques to identify root causes of inefficiency, error, or service quality gaps, and translate findings into evidence-based improvement plans.
Develop business cases for significant improvement initiatives, including baseline measurement, projected benefits, implementation costs, and risk assessment
Ensure that redesigned processes are fully operationalized - trained, embedded, and measured - before improvement initiatives are formally closed.
Promote and embed a continuous improvement culture across the HR function, building capability in process thinking at all levels.
Maintain a knowledge development roadmap that reflects identified gaps, inquiry patterns from the ESC, and changes to HR policies or processes. Oversee the development, review, and maintenance of HR knowledge articles - ensuring content is accurate, current, consistently structured, and aligned with HR policy and process standards.
Build trusted partnerships with HR functional leaders, and operational stakeholders to ensure process improvement priorities are well-understood, jointly owned, and effectively executed.
Facilitate cross-functional workshops and discovery sessions to gather process requirements, validate future-state designs, and build alignment on new ways of working.
Support change management and communication planning for process improvement initiatives, ensuring transitions are well-prepared and adoption is sustained.
Foster a team culture defined by intellectual rigor, accountability, continuous learning, and a genuine commitment to making HR work better for employees and managers.

Qualifications & Experience

Post-secondary degree in Human Resources, Business Administration, Industrial Engineering, or a related field; master's degree preferred.
Lean Six Sigma Green Belt certification required; Black Belt preferred.
Professional HR designation (CHRP/CHRL) is considered a strong asset.
Minimum 7–10 years of progressive HR operations or organizational transformation experience, including at least 3 years in a director or senior leadership role.
Demonstrated success leading end-to-end HR process re-engineering initiatives, from diagnosis through to sustainable implementation.
Working knowledge of Workday HCM business processes, with the ability to assess how process changes interact with system configurations.
Experience in a complex, multi-site organization; unionized environment experience is an asset.

Skills & Competencies

Deep process improvement practitioner with expertise in applying Lean and Six Sigma methodologies to complex, cross-functional HR environments.
Systems thinker who understands the relationship between business processes, technology configurations, and the employee experience - and can work effectively at the boundary between all three.
Strong analytical and diagnostic skills, with the ability to build compelling, evidence-based cases for change.
Skilled facilitator and communicator who can engage diverse stakeholder groups, build shared ownership, and drive alignment on complex change.
Collaborative leader who works effectively as a peer to other Directors and builds trust across functions without relying on direct authority.
People-focused leader who develops team capability, holds others to high standards, and creates an environment where analysts do their best work.
Clear strategic thinker who can connect individual improvement initiatives to the broader HR transformation agenda and articulate the value of operational excellence to senior leaders.

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
Employee Family Assistance Program.
Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

#extendicarehr

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

Lead the design, standardization, re-engineering, and continuous improvement of HR processes across the employee lifecycle, including functional direction of ServiceNow HRSD and alignment with Workday. Maintain process documentation and HR knowledge content, prioritize improvement initiatives, build evidence-based business cases, and ensure changes are implemented, adopted, and measured.

Requirements

Requires a post-secondary degree in Human Resources, Business Administration, Industrial Engineering, or a related field, with a master's degree preferred; Lean Six Sigma Green Belt certification is required and Black Belt is preferred. Candidates should have 7–10 years of progressive HR operations or transformation experience, including at least 3 years in senior leadership, and demonstrated HR process re-engineering experience and working knowledge of Workday HCM.

Skills

HR Process Design
Process Re-Engineering
Continuous Improvement
Lean
Six Sigma
Workday HCM
ServiceNow HRSD
Process Mapping
Standard Operating Procedures
Root Cause Analysis
Business Case Development
Change Management
Stakeholder Engagement
Workshop Facilitation
Knowledge Management
Team Leadership

Benefits

Mentorship
Learning And Growth Opportunities
Career Advancement Opportunities
Employee Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Operational Excellence
HR Operations
Employee Lifecycle
HR Process Design
Process Re-Engineering
Continuous Improvement
Lean
Six Sigma
Lean Six Sigma Green Belt
Lean Six Sigma Black Belt
Workday HCM
ServiceNow HRSD
HR Systems
Process Mapping
Standard Operating Procedures
Root Cause Analysis
Business Case Development
Change Management
Knowledge Management
Employee Self-Service
Employee Experience
HR Transformation
Organizational Transformation
Unionized Environment

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