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Added 11 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
North Vancouver, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 11 mins ago
SD
Store Administrator, Hourly Part Time Day
Shoppers Drug Mart
Vancouver, BC
- Part-time
Review timesheets against payroll posting and advise the manager of any discrepancies.
Added 25 mins ago
B
Resident Manager
Boardwalk
London, ON
- Full-time
Added 55 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 55 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 55 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 55 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 55 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
Added 55 mins ago
Sales Associate
Laura Canada
Saskatoon, SK
Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).
Added 1 hour ago
T
General Manager
TOULA
Toronto, ON
- Full-time
The General Manager (GM) role is a cornerstone position within our organization, pivotal in driving the success and growth of our practice. This high-profile role demands a comprehensive…
Added 1 hour ago
LS
Executive Assistant - Inclusive Education
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
…nature and represents the values, mandate and policies of the Human Resources…
Added 1 hour ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Internship
Manage employee conduct related matters including conduct employee relations related investigations with the human resources department, issues discipline and discharge of the employee when…
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Bathurst, NB
- Full-time
…availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit,…
Added 2 hours ago
NB
Wealth Associate
National Bank of Canada
Quebec, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 2 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 2 hours ago
NB
Treasury Manager
National Bank of Canada
Coquitlam, BC
- Full-time
A career as a Treasury Manager at National Bank means acting as a treasury product specialist and trusted advisor for Commercial Banking clients.
Added 2 hours ago
TC
Product Manager
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human…
Added 3 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Utilizes human resources policies and procedures to recruit, hire, mentor and retain staff.
Added 3 hours ago
M
Host or Hostess
Marriott
Saskatoon, SK
- Full-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 3 hours ago
LD
Intermediate PCB Designer
Leonardo DRS
Bedford, QC
- Full-time
Reporting directly to the Engineering Manager, the Intermediate PCB Designer is responsible for the design of complex mixed-signal, multi-layer SMT and thru-hole printed circuit boards…
Added 3 hours ago
QG
Operations Lead
QP Group
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
…fresh off a recent round of funding, looking for an Operations Manager to help scale its internal operations as the business grows…
Added 4 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Act as a strategic business partner to Finance, Operations, Information Technology, Human Resources, and other corporate functions.
Added 4 hours ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Calgary, AB
- Full-time
Added 4 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
Added 5 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…

Extendicare

HR Service Center Analyst

Markham, ON, Canada
Extendicare (Canada) Inc (Steeles Ave.), Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ years of experience in Human Resources, employee services, customer service, or a related support environment.
Posting language: English
Posted: Sep 30, 2026

Original job description

Job Description

Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of Human Resources inquiries. This role is responsible for investigating and resolving complex workforce questions, providing exceptional customer service, and delivering timely support through ServiceNow cases, phone calls, and other service channels.

This position will be based at our Head Office in Markham, Ontario. Extendicare offers a hybrid working environment.

Key responsibilities include:

Provide first level call and ticket support for all HR customers with questions concerning HR policies and programs, leveraging business unit specific knowledge and expertise when handling inquiries
Respond, escalate, or redirect (if needed) inquiries related to employee personal and job data, absence, time and attendance, payroll, benefits, compensation, HR processes, organization structure changes, policies, and procedures, etc.
Coach employees and managers on self-service transactions and HR portal navigation
Log and track inquiries in case management tool
Ensure closed-loop process to manage, escalate and resolve cases
Provide procedures and processes for case escalation
Adhere to defined SLAs and performance agreements
Interpret policies and procedures
Aid with escalation of sensitive issues within Extendicare
Other duties as assigned

What we’re looking for:

1+ years of experience in Human Resources, employee services, customer service, or a related support environment.
Strong customer service, communication, and interpersonal skills with the ability to build positive working relationships.
Demonstrated analytical, critical thinking, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.
Experience working with HRIS systems such as Workday and case management platforms such as ServiceNow is considered an asset.
Knowledge of HR policies, employment practices, or unionized work environments is considered an asset.
Self-motivated, adaptable, and eager to learn, with a commitment to delivering exceptional employee experience.
Ability to work both independently and collaboratively in a hybrid work environment.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
Employee Family Assistance Program.
Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

#Extendicare

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply About employer

More about this job

Responsibilities

The HR Service Centre Analyst acts as the primary point of contact for employees and managers, resolving complex HR inquiries through various service channels. They are responsible for managing cases, coaching users on self-service tools, and ensuring adherence to defined service level agreements.

Requirements

Candidates should have at least one year of experience in Human Resources or a related support environment. Strong communication, analytical, and problem-solving skills are required, with experience in HRIS systems like Workday or ServiceNow considered an asset.

Skills

Human Resources
Customer Service
ServiceNow
Workday
Case Management
Communication
Interpersonal Skills
Analytical Skills
Critical Thinking
Problem-solving
HR Policies
Payroll
Benefits Administration
Time and Attendance
Data Management

Benefits

Employee Family Assistance Program
Robust benefits package
Continuous mentorship
Life-long learning opportunities
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
ServiceNow
Workday
HRIS
Case Management
Customer Service
Payroll
Benefits
Compensation
Employee Relations
Policy Interpretation
SLA
Hybrid Work
Long-term Care
Healthcare
Administrative Support
Data Entry
Conflict Resolution
Unionized Environment
Employment Practices

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