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Added 43 mins ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Manage sample and data access requests, including material transfer and data-sharing agreements with collaborators and industry partners.
Added 43 mins ago
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of the Program Manager and in close collaboration with the Program leaders and the other program assistant(s), the incumbent provides personalized administrative and…
Added 43 mins ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…excellent organizational and communication skills to serve as Manager of the Centre of Excellence in Hypertension and Vascular…
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 2 hours ago
Manager S&C Maintenance-CA
CN
Vaughan, ON
Full-time
…standards, and in conjunction of applicable collective bargaining…
Added 2 hours ago
Operations Manager - Electrical
Modern Niagara
Vaughan, ON
Full-time
The Operations Manager, Electrical is responsible for leading the full operational, financial, and people performance of Modern Niagara’s Electrical division. This role oversees all aspects…
Added 3 hours ago
Business Analyst – Junior - RQ00804
S M Software Solutions Inc
Toronto, ON
Full-time
This position is currently listed as Hybrid. The resource under this request will be required to work onsite as per the Hiring Manager’s sole discretion.
Added 3 hours ago
Business Analyst – Junior - RQ00804
S M Software Solutions Inc
Toronto, ON
Full-time
This position is currently listed as Hybrid. The resource under this request will be required to work onsite as per the Hiring Manager’s sole discretion.
Added 3 hours ago
Business Analyst – Junior - RQ00804
S M Software Solutions Inc
Toronto, ON
Full-time
This position is currently listed as Hybrid. The resource under this request will be required to work onsite as per the Hiring Manager’s sole discretion.
Added 3 hours ago
Procurement Manager
Vancouver Pile Driving
North Vancouver, BC
$130,000 to $145,000 CAD / year
Full-time
We are currently seeking an experienced and results-driven Procurement Manager to join our team in North Vancouver. Reporting to the Commercial Director, this leadership role is responsible…
Added 3 hours ago
Area Manager, Self-Storage
QuadReal Property Group
Vancouver, BC
Full-time
Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of…
Added 3 hours ago
Labor Relations Specialist
Carlson Construction Group
North Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
…labour-management relationships while ensuring compliance with collective agreements, labour legislation, and company…
Added 3 hours ago
Program Manager, Full-Time
Taproot Community Support Services
Parksville, BC
Full-time
We are seeking an experienced and passionate Program Manager to lead a specialized licensed program supporting youth with complex care needs, including substance use, exploitation concerns,…
Added 3 hours ago
Senior Procurement Advisor
Raise
Burnaby, BC
Full-time
The Senior Infrastructure Procurement & Supply Chain Manager to lead high-value, complex supply chain initiatives. In this role, you will be pivotal in shaping and executing alternative…
Added 3 hours ago
Human Resources Coordinator - Recruitment
Mainroad
Red Deer, AB
Full-time
…Red Deer, Alberta, reporting directly to the Human Resources…
Added 4 hours ago
Financial and Payroll Assistant (TERM 1 Year)
University of Toronto
Toronto, ON
The Financial and Payroll Assistant reports directly to the Centre Manager, providing a wide variety of payroll and financial administrative support to the Centre for Criminology and…
Added 4 hours ago
Manager, Maintenance Services
Dexterra Group
AB · Edmonton, AB
Full-time
Summary: Reporting to the Divisional Vice President, West, the Maintenance Manager is responsible for leading and overseeing facility maintenance programs across all Western Canada…
Added 4 hours ago
Clinical Operations Manager (COM) - Montreal, Canada - Hybrid
Fortrea
Canada
Full-time
Fortrea's FSP team is hiring a Clinical Operations Manager in Montreal, Canada
Added 4 hours ago
Coordinator | Parking Services
Interior Health Authority
Kelowna, BC
Full-time
Responsible for the day-to-day management of the parking services program across IH and, in consultation with the Manager, ensures compliance with contracted services and performance…
Added 4 hours ago
Manager Plant Maintenance
Carleton University
Ottawa, ON
Other
Reporting to the Chief Operating Engineer (COE)/Manager, Plant Operations, the Manager, Plant Maintenance is responsible for planning and oversite of all maintenance activities to ensure…
Added 4 hours ago
Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
…where escalation is required recommending solutions to the TFO…
Added 4 hours ago
Senior Manager, Sales Originator (Banking & Insurance)
Accenture
Toronto, ON
Full-time
As a Senior Manager, Sales Originator, you will be responsible for driving net-new revenue growth by identifying opportunities, developing executive relationships, qualifying prospects,…
Added 5 hours ago
WS - Territory Sales Manager
WillScot
Quebec, QC
Full-time
The Territory Sales Manager is responsible for maximizing the share of territory through high volume outbound prospecting and inbound inquiry conversion to achieve activations.
Added 5 hours ago
Senior Procurement Analyst
Hays
Toronto, ON
$80,000 to $83,000 CAD / year
Full-time
Reporting to the Manager, Strategic Procurement, the Senior Analyst, Procurement (Heavy Mobile Mining Equipment) will be responsible for developing and executing sourcing strategies for…
Added 5 hours ago
Retail Store Manager
Canna Cabana
Taber, AB
Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…

Closed listing

Extendicare

HR Service Center Analyst

Markham, ON, Canada
Extendicare (Canada) Inc (Steeles Ave.), Canada

Job type: Full-time
Closing date: Sep 17, 2026
Experience: 1+ years of experience in Human Resources, employee services, customer service, or a related support environment.
Posting language: English
Posted: Sep 10, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of Human Resources inquiries. This role is responsible for investigating and resolving complex workforce questions, providing exceptional customer service, and delivering timely support through ServiceNow cases, phone calls, and other service channels.

This position will be based at our Head Office in Markham, Ontario. Extendicare offers a hybrid working environment.

Key responsibilities include:

Provide first level call and ticket support for all HR customers with questions concerning HR policies and programs, leveraging business unit specific knowledge and expertise when handling inquiries
Respond, escalate, or redirect (if needed) inquiries related to employee personal and job data, absence, time and attendance, payroll, benefits, compensation, HR processes, organization structure changes, policies, and procedures, etc.
Coach employees and managers on self-service transactions and HR portal navigation
Log and track inquiries in case management tool
Ensure closed-loop process to manage, escalate and resolve cases
Provide procedures and processes for case escalation
Adhere to defined SLAs and performance agreements
Interpret policies and procedures
Aid with escalation of sensitive issues within Extendicare
Other duties as assigned

What we’re looking for:

1+ years of experience in Human Resources, employee services, customer service, or a related support environment.
Strong customer service, communication, and interpersonal skills with the ability to build positive working relationships.
Demonstrated analytical, critical thinking, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.
Experience working with HRIS systems such as Workday and case management platforms such as ServiceNow is considered an asset.
Knowledge of HR policies, employment practices, or unionized work environments is considered an asset.
Self-motivated, adaptable, and eager to learn, with a commitment to delivering exceptional employee experience.
Ability to work both independently and collaboratively in a hybrid work environment.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
Employee Family Assistance Program.
Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

#Extendicare

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

About employer

More about this job

Responsibilities

The HR Service Centre Analyst serves as the primary point of contact for employees and managers, resolving complex HR inquiries through various service channels. This role involves managing cases in ServiceNow, coaching users on self-service tools, and ensuring adherence to defined service level agreements.

Requirements

Candidates should have at least one year of experience in Human Resources, customer service, or a related support environment. Strong analytical, communication, and problem-solving skills are required, with preference given to those familiar with HRIS systems like Workday and case management platforms.

Skills

Human Resources
Customer Service
ServiceNow
Workday
Case Management
Communication
Interpersonal Skills
Analytical Skills
Critical Thinking
Problem-solving
Attention To Detail
HR Policies
Payroll
Benefits Administration
Time And Attendance

Benefits

Employee Family Assistance Program
Robust benefits package
Continuous mentorship
Life-long learning opportunities
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
ServiceNow
Workday
HRIS
Case Management
Customer Service
Payroll
Benefits
Compensation
Employee Relations
Policy Interpretation
SLA
Hybrid Work
Long-term Care
Healthcare
Administrative Support
Data Management
Time And Attendance
Unionized Environment
Employee Experience

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