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Added 3 hours ago
S
Respiratory Therapist, Neonatal Intensive Care Unit (NICU) - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Are you ready to build specialized expertise, take on rewarding clinical challenges, and make a lasting difference in the lives of newborns and their families? Join the Neonatal Intensive…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Rossburn, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Birtle, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Brandon, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Glenboro, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Rossburn, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Rossburn, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Minnedosa, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Rossburn, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Rossburn, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Virden, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Dauphin, MB
…the limits of their abilities under the direction of the team…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Virden, MB
…the limits of their abilities under the direction of the team…
Added 8 hours ago
MG
Nurse Practitioner, Clinical Care Facilitator
Michael Garron Hospital
Toronto, ON
- Temporary
MGH is a recognized leader in prolonged ventilation and the care of patients recovering from critical illness, with significant clinical expertise in supporting recovery, transitions in…
Added 8 hours ago
OH
Tissue Coordinator
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;
Added 10 hours ago
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Director Nursing Services
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Director of Care (DOC) serves leads and oversees the resident care, recreation, therapies, social work, family care and medical relation areas of Stensrud Lodge, a…
Added 11 hours ago
VC
Recreation Therapist
Vancouver Coastal Health
Sechelt, BC
- $40.19 to $50.2 CAD / hour
- Temporary
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and…
Added 11 hours ago
VC
Social Worker - Access and Discharge Coordinator
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Other
Come work as a Social Worker - Access and Discharge Coordinator with Vancouver Coastal Health (VCH) at the Tertiary Mental Health Regional Support team in Vancouver, BC! Apply now to join…
Added 11 hours ago
PH
Social Worker - Maternity
Providence Healthcare
Vancouver, BC
- Temporary
Reporting to the designated Social Work Site Leader and receiving guidance and support from the Professional Practice Leader and/or Research, Education and Practice Coordinator, the…
Added 11 hours ago
VC
Social Worker - Access and Discharge Coordinator
Vancouver Coastal Health
Vancouver, BC
- Full-time
Come work as a Social Worker - Access and Discharge Coordinator with Vancouver Coastal Health (VCH) at the Tertiary Mental Health Regional Support team in Vancouver, BC! Apply now to join…
Added 12 hours ago
V
Health System Planning Consultant (London-Middlesex)
Vanier
London, ON
- Full-time
Vanier Children’s Mental Wellness is proud to be recognized across Southwestern Ontario as a trusted leader in children’s mental health. We are the Lead Agency for Child and Youth Mental…
Added 12 hours ago
HC
Registered Nurse - Health Outreach Mobile Engagement
Health Careers Canada
London, ON
- Full-time
For more than 35 years, we’ve provided health & social services to those who experience barriers to care such as poverty, homelessness, language or culture, and complex and/or chronic…
Added 13 hours ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and West
York Catholic District School Board
Aurora, ON
- Temporary
…Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long term assignments will be given advance notice of the termination…
Added 13 hours ago
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Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
Coordinate with operations, scheduling, clinical, and local branch teams to support timely assessment, handoff, service set-up, and continuity of care.
Added 14 hours ago
OH
Tissue Coordinator
Ontario Health
Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;

Extendicare

Intake Hub Specialist

Toronto, ON, Canada

Full-time

Apply on extendicare.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the traditional funder (OHAH, ALA) pathways. The Specialist owns referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings strong operational judgment and a proactive mindset to help build a stronger intake model.

Key Responsibilities

Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional, and empathetic manner.
Conduct initial screening conversations to assess client needs, urgency, location, service requirements, care preferences, and suitability for programs and services.
Provide clear information on home care services, program offerings, service models, and the next steps in the intake and onboarding process.
Enter, update, and maintain accurate lead, client, and referral information in the appropriate systems, ensuring all communications, follow-up actions, and status updates are documented.
Assess service feasibility by considering geography, service needs, program criteria, and operational capacity, and support appropriate next steps for service initiation.
Coordinate with operations, scheduling, clinical, and local branch teams to support timely assessment, handoff, service set-up, and continuity of care.
Monitor and manage website leads and other incoming enquiries to ensure prompt follow-up, progression, and conversion.
Actively track referrals routed to district teams, follow up persistently to ensure timely service initiation, and escalate unresolved referrals so no one is left waiting.
Identify priority, complex, or unresolved intake and service coordination issues and escalate them to the appropriate leader or team.
Help build, document, and continuously improve intake processes, workflows, and service standards as the role evolves.
Track and report on enquiry volumes, lead status, response times, intake outcomes, and program demand trends to support performance monitoring and continuous improvement.

Qualifications and Experience

3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Strong understanding of home care operations, including scheduling, service coordination, and client workflow management.
Experience managing high volumes of enquiries or intakes in a fast-paced, customer-facing environment.
Strong communication, judgment, and organizational skills, with the ability to manage multiple priorities and handle sensitive information professionally.
Comfort with Microsoft Office and the ability to learn and use intake, scheduling, CRM, or documentation systems; experience with Alayacare is an asset.

Ideal Candidate Profile

A critical thinker who can diagnose where a referral is stuck, determine what action is needed, and take initiative in a newly created role.
Comfortable wearing multiple hats - part intake coordinator, part project manager, and part air traffic controller for referrals across districts - in an environment where processes and responsibilities will continue to evolve.
Solutions-oriented, resourceful, and able to identify opportunities to improve the client experience and internal workflows.
Collaborative and team-oriented, with the ability to work across operations, scheduling, and service delivery teams.
Compassionate, professional, and client-focused in every interaction.

What success looks like:

Referrals move quickly and smoothly, with strong performance across response times, follow-up discipline, and service initiation.
District teams receive accurate, timely information that supports better handoffs, stronger conversion, and fewer stalled referrals.
Clients and families experience a professional, well-coordinated intake journey that reflects both empathy and accountability.
The role contributes to workflow improvement, intake practices, and meaningful professional growth in coordination, process improvement, and intake strategy.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply on extendicare.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Intake Hub Specialist manages end-to-end client referrals, including receiving inquiries, screening needs, and routing them to the appropriate district teams. They also monitor lead status, coordinate with clinical and scheduling staff, and contribute to the improvement of intake workflows and service standards.

Requirements

Candidates must have 3+ years of experience in home care, community care, or healthcare intake environments. Strong organizational skills, proficiency with Microsoft Office, and the ability to manage high-volume inquiries in a fast-paced setting are required.

Skills

Home care operations
Service coordination
Intake management
Customer service
Operational judgment
CRM systems
Scheduling
Clinical coordination
Data entry
Process improvement
Communication
Problem solving
Microsoft Office
Alayacare
Project management

Benefits

Comprehensive suite of benefits

Visa sponsorship

Not detected in the job text

Keywords

Home care
Intake hub
Service coordination
Referral management
Healthcare
Client experience
Scheduling
CRM
Alayacare
Operational efficiency
Lead management
Clinical support
Process improvement
Microsoft Office
Community care
Service initiation
Data documentation
Performance monitoring
Customer-facing
Healthcare administration

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Work requirements

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