Jobs in Canada

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Added 10 mins ago
GO
Analog Electronics Engineer
G2V Optics
Edmonton, AB
- Full-time
G2V Optics is a global leader in advanced lighting technologies. Founded in 2015 based on technology invented at the U of A, the company now provides solutions to world-leading…
Added 10 mins ago
BG
Estimator (Guelph)
Boyd Group Services
Guelph, ON
- Full-time
Valid driver’s license required
Added 10 mins ago
BG
Auto Body Detailer (Allards)
Boyd Group Services
Ottawa, ON
- Full-time
Valid driver’s license required
Added 10 mins ago
BG
Auto Body Detailer (Scarborough West)
Boyd Group Services
Toronto, ON
- Full-time
Valid driver’s license required
Added 10 mins ago
BG
Detailer Lead - Automotive (Allards)
Boyd Group Services
Ottawa, ON
- Full-time
Valid driver’s license required
Added 10 mins ago
BG
Customer Service Administrator (Ottawa West)
Boyd Group Services
Ottawa, ON
- Full-time
Valid driver’s license required
Added 10 mins ago
BG
Parts Coordinator (Guelph)
Boyd Group Services
Guelph, ON
- Full-time
Valid driver’s license required
Added 10 mins ago
BG
Customer Service Representative - Auto Body (Kingston)
Boyd Group Services
Kingston, ON
- Full-time
Valid driver’s license required
Added 10 mins ago
WM
Quality & Compliance Auditor, MRF Operations
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
As a leader, you'll have the opportunity to influence business outcomes while creating an environment where employees can thrive.
Added 10 mins ago
BI
Assistant Hydrovac Operator
Badger Infrastructure Solutions Ltd
Lethbridge, AB
- Full-time
Must have a valid Class 5 license (G license in Ontario) with airbrake endorsement
Added 10 mins ago
A
Food Sampling Brand Ambassador
Acosta
Toronto, ON
- Part-time
Must have a valid Smart Serve Certification and Food Handler Certificate (or willing to obtain)
Added 10 mins ago
M
Director, Inside Sales
Manulife
Vancouver, BC
- Full-time
We are looking for a leader who can raise the standard of inside wholesaling. You will set clear expectations, coach for performance, build confidence and capability, and create an…
Added 10 mins ago
R
Chargé de projet – Acquisition capital & Technologies de fabrication / Project Manager - Capital Acquisition & Manufacturing Technology
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 10 mins ago
QI
Research Scientist
Qnity, Inc.
Kingston, ON · NA-CA-KINGSTON (EL)
- Full-time
At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and…
Added 25 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Brandon, MB
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added 25 mins ago
LM
Principal ILS \ Sustainment Engineer
Lockheed Martin
Ottawa, ON
- Full-time
…solutions meet the high standards and specific needs of each Customer. This position will report technically to the relevant Supportability Integrated Product Team (IPT) Leads, and…
Added 25 mins ago
GO
Analog Electronics Engineer
G2V Optics Inc.
AB · Edmonton, AB
- Full-time
G2V Optics is a global leader in advanced lighting technologies. Founded in 2015 based on technology invented at the U of A, the company now provides solutions to world-leading…
Added 25 mins ago
LM
Analyst, Talent, Learning & Organizational Development
Lockheed Martin
Ottawa, ON
- Full-time
Lead and facilitate the New Leader Integration Workshop, partnering with Human Resources (HR) Centres of Excellence to deliver an integrated onboarding experience for new leaders and…
Added 25 mins ago
LM
Deputy Program Manager (DPM), Canadian Surface Combatant (CSC) Program
Lockheed Martin
Montreal, QC
- Full-time
Demonstrated Full Spectrum Leader competencies.
Added 25 mins ago
M
Human Resources Business Partner
Merrithew®
Toronto, ON · Scarborough, ON
- Contract
Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands,…
Added 25 mins ago
PC
Accounts Payable Supervisor
PwC Canada
Toronto, ON
- Full-time
Provide recommendations and participate in AP system implementations as well as create tickets whenever necessary in payable software’s vendor customer support system
Added 25 mins ago
Territory Lead | Responsable de territoire - Quebec & Ottawa
Alveole Field Operations
Montreal, QC
We partner with the world’s leading real estate companies to turn sustainability into an experience that tenants can see, touch, and feel. Through rooftop beehives and educational…
Added 25 mins ago
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Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will…
Added 25 mins ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Penticton 1, BC
- $21.36 to $23.98 CAD / hour
- Other
As a merchant leader, they must have a good understanding of the categories that make up the TECH business · Applicants must be available to work a flexible schedule, Monday through Sunday, for day and evening shifts
Added 25 mins ago
Install Coordinator
ASSA ABLOY
Mississauga, ON
Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people…

Extendicare

Intake Hub Specialist

Toronto, ON, Canada

Full-time

Apply on extendicare.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the traditional funder (OHAH, ALA) pathways. The Specialist owns referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings strong operational judgment and a proactive mindset to help build a stronger intake model.

Key Responsibilities

Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional, and empathetic manner.
Conduct initial screening conversations to assess client needs, urgency, location, service requirements, care preferences, and suitability for programs and services.
Provide clear information on home care services, program offerings, service models, and the next steps in the intake and onboarding process.
Enter, update, and maintain accurate lead, client, and referral information in the appropriate systems, ensuring all communications, follow-up actions, and status updates are documented.
Assess service feasibility by considering geography, service needs, program criteria, and operational capacity, and support appropriate next steps for service initiation.
Coordinate with operations, scheduling, clinical, and local branch teams to support timely assessment, handoff, service set-up, and continuity of care.
Monitor and manage website leads and other incoming enquiries to ensure prompt follow-up, progression, and conversion.
Actively track referrals routed to district teams, follow up persistently to ensure timely service initiation, and escalate unresolved referrals so no one is left waiting.
Identify priority, complex, or unresolved intake and service coordination issues and escalate them to the appropriate leader or team.
Help build, document, and continuously improve intake processes, workflows, and service standards as the role evolves.
Track and report on enquiry volumes, lead status, response times, intake outcomes, and program demand trends to support performance monitoring and continuous improvement.

Qualifications and Experience

3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Strong understanding of home care operations, including scheduling, service coordination, and client workflow management.
Experience managing high volumes of enquiries or intakes in a fast-paced, customer-facing environment.
Strong communication, judgment, and organizational skills, with the ability to manage multiple priorities and handle sensitive information professionally.
Comfort with Microsoft Office and the ability to learn and use intake, scheduling, CRM, or documentation systems; experience with Alayacare is an asset.

Ideal Candidate Profile

A critical thinker who can diagnose where a referral is stuck, determine what action is needed, and take initiative in a newly created role.
Comfortable wearing multiple hats - part intake coordinator, part project manager, and part air traffic controller for referrals across districts - in an environment where processes and responsibilities will continue to evolve.
Solutions-oriented, resourceful, and able to identify opportunities to improve the client experience and internal workflows.
Collaborative and team-oriented, with the ability to work across operations, scheduling, and service delivery teams.
Compassionate, professional, and client-focused in every interaction.

What success looks like:

Referrals move quickly and smoothly, with strong performance across response times, follow-up discipline, and service initiation.
District teams receive accurate, timely information that supports better handoffs, stronger conversion, and fewer stalled referrals.
Clients and families experience a professional, well-coordinated intake journey that reflects both empathy and accountability.
The role contributes to workflow improvement, intake practices, and meaningful professional growth in coordination, process improvement, and intake strategy.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply on extendicare.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Intake Hub Specialist manages end-to-end client referrals, including receiving inquiries, screening needs, and routing them to the appropriate district teams. They also monitor lead status, coordinate with clinical and scheduling staff, and contribute to the improvement of intake workflows and service standards.

Requirements

Candidates must have 3+ years of experience in home care, community care, or healthcare intake environments. Strong organizational skills, proficiency with Microsoft Office, and the ability to manage high-volume inquiries in a fast-paced setting are required.

Skills

Home care operations
Service coordination
Intake management
Customer service
Operational judgment
CRM systems
Scheduling
Clinical coordination
Data entry
Process improvement
Communication
Problem solving
Microsoft Office
Alayacare
Project management

Benefits

Comprehensive suite of benefits

Visa sponsorship

Not detected in the job text

Keywords

Home care
Intake hub
Service coordination
Referral management
Healthcare
Client experience
Scheduling
CRM
Alayacare
Operational efficiency
Lead management
Clinical support
Process improvement
Microsoft Office
Community care
Service initiation
Data documentation
Performance monitoring
Customer-facing
Healthcare administration

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Work requirements

Jobs in Canada