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Added 5 mins ago
T
Enterprise Coordinator
Taiv
Winnipeg, MB
- Full-time
…You’ll coordinate between the Enterprise Sales Rep, the Account Manager, AV Operations, and the venue’s team to make sure every pilot goes live on time and on…
Added 5 mins ago
SH
Fixed-Term Pharmacy Assistant (Markham, ON) - Onsite
Sentrex Health Solutions
Markham, ON
- Full-time
Provide exemplary customer service to clinic staff, nurses, and physicians primarily by phone/email.
Added 5 mins ago
CC
Insurance Representative, Level 2 - Non Union
Coastal Community
Port Mcneill, BC
- Full-time
…Coastal Community Credit Union. You will report to the Agency…
Added 5 mins ago
CF
Personal Trainer
Crunch Fitness Canada
Lasalle, ON
- $25 to $40 CAD / hour
- Full-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 5 mins ago
CF
Member Services Supervisor
Crunch Fitness Canada
Waterloo, ON
- $20 CAD / hour
- Full-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 5 mins ago
ST
Association Manager
STEMCELL Technologies
Burnaby, BC · Canada - Malachite, BC, Burnaby, Production Way, Onsite
- Full-time
Malachite Management, part of the STEMCELL Group of Companies, is looking for an Association Manager to team up with our Board of Directors and lead our operations.
Added 5 mins ago
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Field and Partner Marketing Manager
Cisco
Toronto, ON
- Full-time
In Americas Field Marketing, we drive growth across the customer lifecycle by influencing and activating key demand generation, customer experience, and partner co-sell levers. We drive…
Added 5 mins ago
RU
Oracle NetSuite Customer Success Manager
RSM US LLP
Vancouver, BC
- Full-time
Added 5 mins ago
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Development Manager
Priceline
Toronto, ON
- Full-time
…to find the best deals for our customers. As a Development Manager in Flights, you’ll lead one of the teams that make that happen, and the role is yours end to end: you’ll grow the…
Added 20 mins ago
Line Operations - Powerline Technician
PUC People & Culture Team
Sault Ste. Marie, ON
…comprehensive compensation package designed to support your long-term success. Our employee enjoy robust benefits, including extended health and dental coverage, travel insurance, and a…
Added 20 mins ago
Watertight Lining Solutions - WLS Operations Manager
PUC People & Culture Team
Sault Ste. Marie, ON
…community and economic development, and maintain exceptional customer…
Added 20 mins ago
GC
Part-Time Surveillance Operator - Casino Mohawk
Great Canadian Entertainment
Milton, ON
- Part-time
Under the general direction of the Manager, Surveillance, this position is responsible for monitoring interior and exterior areas of a property by closed circuit television cameras and…
Added 20 mins ago
GC
Part-time Dishwasher- Casino Mohawk
Great Canadian Entertainment
Milton, ON
- Part-time
Under the direct supervision of the Food & Beverage Supervisor, Operations Manager this position is responsible for the cleanliness of all kitchen areas, culinary equipment and utensils…
Added 20 mins ago
Food & Beverage Bar Porter- Casino Mohawk
Great Canadian Entertainment
Milton, ON
Under the general direction of F&B Manager, this position will be responsible for stocking all outlets and self-serve stations as well as maintaining a safe and clean working environment.…
Added 20 mins ago
Food Service Supervisor
Northland Properties
Kamloops, BC
Must have Management Food Safety Certification
Added 20 mins ago
Office Manager
Opta Group
Burlington, ON
…complex challenges, optimizes process and drives long-term…
Added 20 mins ago
Specialist, Marketing Data & Web Operations
Reliance Home Comfort
Toronto, ON
…and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join…
Added 20 mins ago
General Manager, Quebec Terminal
G3 Canada Limited
Quebec, QC
Reporting to Senior Regional Operations, the General Manager is responsible for the day-to-day operation of the Quebec Terminal. This role supports the achievement of operational targets by…
Added 20 mins ago
UO
Research Associate
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- Full-time
…last five years, campus research income has more than doubled. Success rates at the Canadian tri-councils (SSHRC, NSERC, CIHR) have consistently exceeded national averages. Faculty have…
Added 20 mins ago
CF
Soldier On Outreach Coordinator
Canadian Forces Morale and Welfare Services (CFMWS)
Ottawa, ON
- Full-time
The successful candidate must live within the area of selection or be willing to relocate at their own expense
Added 20 mins ago
Treasury Manager- Capital Markets
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At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 20 mins ago
OD
FR 24% Elem Contract, French Kindergarten coverage & Grade 4/5 Art coverage (M 1:05 - 3:50 - T-F 1:05 -2:05)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Contract
…with a human rights and equity perspective, to foster student success, achievement and…
Added 20 mins ago
OD
FR 52% Elem Contract, Grade 7/8: Core French & Grade 7/8 EFI: Physed & Health; Monday/Friday full day, Thursday 9:30-1:15
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Contract
…with a human rights and equity perspective, to foster student success, achievement and…
Added 20 mins ago
FP
Assistant Store Manager
Freshslice Pizza
Oshawa, ON
- $30,000 to $45,000 CAD / year
- Full-time
Freshslice Pizza is seeking a dynamic and self-motivated individual to join our team as an Assistant Store Manager in Oshawa, Ontario.
Added 20 mins ago
HS
Manager, Donor Engagement
Hawthorne Seniors Care Community
Port Coquitlam, BC
- Full-time
Reporting into the CEO and in collaboration with the Leadership team; the Manager of Donor Engagement works as an ambassador for the organization, raising the profile of Hawthorne with the…

Extendicare

Intake Hub Specialist

Toronto, ON, Canada

Full-time

Apply on extendicare.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the traditional funder (OHAH, ALA) pathways. The Specialist owns referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings strong operational judgment and a proactive mindset to help build a stronger intake model.

Key Responsibilities

Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional, and empathetic manner.
Conduct initial screening conversations to assess client needs, urgency, location, service requirements, care preferences, and suitability for programs and services.
Provide clear information on home care services, program offerings, service models, and the next steps in the intake and onboarding process.
Enter, update, and maintain accurate lead, client, and referral information in the appropriate systems, ensuring all communications, follow-up actions, and status updates are documented.
Assess service feasibility by considering geography, service needs, program criteria, and operational capacity, and support appropriate next steps for service initiation.
Coordinate with operations, scheduling, clinical, and local branch teams to support timely assessment, handoff, service set-up, and continuity of care.
Monitor and manage website leads and other incoming enquiries to ensure prompt follow-up, progression, and conversion.
Actively track referrals routed to district teams, follow up persistently to ensure timely service initiation, and escalate unresolved referrals so no one is left waiting.
Identify priority, complex, or unresolved intake and service coordination issues and escalate them to the appropriate leader or team.
Help build, document, and continuously improve intake processes, workflows, and service standards as the role evolves.
Track and report on enquiry volumes, lead status, response times, intake outcomes, and program demand trends to support performance monitoring and continuous improvement.

Qualifications and Experience

3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Strong understanding of home care operations, including scheduling, service coordination, and client workflow management.
Experience managing high volumes of enquiries or intakes in a fast-paced, customer-facing environment.
Strong communication, judgment, and organizational skills, with the ability to manage multiple priorities and handle sensitive information professionally.
Comfort with Microsoft Office and the ability to learn and use intake, scheduling, CRM, or documentation systems; experience with Alayacare is an asset.

Ideal Candidate Profile

A critical thinker who can diagnose where a referral is stuck, determine what action is needed, and take initiative in a newly created role.
Comfortable wearing multiple hats - part intake coordinator, part project manager, and part air traffic controller for referrals across districts - in an environment where processes and responsibilities will continue to evolve.
Solutions-oriented, resourceful, and able to identify opportunities to improve the client experience and internal workflows.
Collaborative and team-oriented, with the ability to work across operations, scheduling, and service delivery teams.
Compassionate, professional, and client-focused in every interaction.

What success looks like:

Referrals move quickly and smoothly, with strong performance across response times, follow-up discipline, and service initiation.
District teams receive accurate, timely information that supports better handoffs, stronger conversion, and fewer stalled referrals.
Clients and families experience a professional, well-coordinated intake journey that reflects both empathy and accountability.
The role contributes to workflow improvement, intake practices, and meaningful professional growth in coordination, process improvement, and intake strategy.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply on extendicare.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Intake Hub Specialist manages end-to-end client referrals, including receiving inquiries, screening needs, and routing them to the appropriate district teams. They also monitor lead status, coordinate with clinical and scheduling staff, and contribute to the improvement of intake workflows and service standards.

Requirements

Candidates must have 3+ years of experience in home care, community care, or healthcare intake environments. Strong organizational skills, proficiency with Microsoft Office, and the ability to manage high-volume inquiries in a fast-paced setting are required.

Skills

Home care operations
Service coordination
Intake management
Customer service
Operational judgment
CRM systems
Scheduling
Clinical coordination
Data entry
Process improvement
Communication
Problem solving
Microsoft Office
Alayacare
Project management

Benefits

Comprehensive suite of benefits

Visa sponsorship

Not detected in the job text

Keywords

Home care
Intake hub
Service coordination
Referral management
Healthcare
Client experience
Scheduling
CRM
Alayacare
Operational efficiency
Lead management
Clinical support
Process improvement
Microsoft Office
Community care
Service initiation
Data documentation
Performance monitoring
Customer-facing
Healthcare administration

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Work requirements

Jobs in Canada