Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 10 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 12 hours ago
M
Brand Manager
Metrie
Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 13 hours ago
PH
Intake Hub Specialist
ParaMed Home Health Care
Toronto, ON
- Full-time
Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional,…
Added 14 hours ago
PT
Marketing Manager
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
Digital Presence Optimization: Website, SEO, and key digital social channels have been evaluated and measurably improved within the first year, reflected in increased organic traffic,…
Added 14 hours ago
R
Project Lead, Digital Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Reporting to the Program Manager, you will join the Digital Products and Innovation team, where a major initiative to modernize CBC/Radio-Canada's digital ecosystem is underway to make it…
Added 15 hours ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
Lead the successful delivery of a major institutional and recreational infrastructure project.
Added 15 hours ago
H
Ingenieur en conception matérielle HVCD/Hardware Design Engineer HVDC
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
Added 15 hours ago
G
Patient Support Program Lead (10 Month Contract/Secondment)
GSK
Mississauga, ON
- Full-time
In this role, you will lead patient support programs that make a real difference in people’s lives. You will partner across teams and with external vendors to deliver caring, smooth, and…
Added 16 hours ago
KL
NEWS ANCHOR/STREAMING ANCHOR (MORNING/MIDDAY)
KSNB Local4
Leader, SK
- Full-time
…multi-platform coverage. If you are ready to own the morning, lead from the front, and redefine what anchoring looks like across screens, let’s…
Added 16 hours ago
DM
ACCOUNT MANAGER - RETAIL, FOODSERVICE & OMNICHANNEL MARKETING
DACS Marketing Group
Mississauga, ON
- Full-time
Permanent, full-time | Hybrid: minimum 3 days in office
Added 17 hours ago
E
Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional,…
Added 17 hours ago
C
Project Lead, Digital Development (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Program Manager, you will join the Digital Products and Innovation team, where a major initiative to modernize CBC/Radio-Canada's digital ecosystem is underway to make it…
Added 18 hours ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
Lead the successful delivery of a major institutional and recreational infrastructure project.
Added 18 hours ago
C
Project Lead, Digital Development (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Reporting to the Program Manager, you will join the Digital Products and Innovation team, where a major initiative to modernize CBC/Radio-Canada's digital ecosystem is underway to make it…
Added 20 hours ago
K
Product Owner
Kelly
Montreal, QC
- Contract
Mode de travail : Hybride – 2 jours par semaine au bureau
Added 20 hours ago
K
Product Owner
Kelly
Montreal, QC
- Contract
Role Overview: Seeking an experienced Senior Product Owner to lead the evolution of digital informational products, transforming traditional content-driven websites into continuously…
Added 1 day ago
MD
Equal Opportunity and Access Division (EOAD) Deputy Director - Human Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm · If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.***
Added 1 day ago
ES
Lead, Communications and Outreach
Elections Saskatchewan
Regina, SK
- Full-time
Elections Saskatchewan is seeking an experienced professional to lead its communications and outreach functions. Reporting to an Executive Director and working closely with the Chief…
Added 1 day ago
JH
Senior Marketing & Communications Specialist
Johns Hopkins All Children's Hospital
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Lead content planning and execution across digital channels; monitor engagement and performance; and apply and strengthen Foundation messaging, voice, and brand standards to ensure…
Added 1 day ago
Communications Coordinator (18-Month Contract)
PCL Construction
Calgary, AB
…projects, and that shared commitment drives how we work, grow and lead in the construction…
Added 1 day ago
W
[Wattpad] Delivery Manager
Wattpad
Toronto, ON
- Full-time
We’re looking for a Delivery Manager to lead the planning, execution, and delivery of the web and mobile experiences that millions of Wattpad readers and writers rely on every day, taking…
Added 1 day ago
PS
Business Analyst
Publicis Sapient
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 1 day ago
Ecommerce Operations Manager (18-month temporary position)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Lead Ecommerce operational planning and delivery across Air Canada Vacations’ digital properties, setting priorities, managing team capacity and providing direction to the Ecommerce…
Added 1 day ago
Ecommerce Operations Manager
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Lead Ecommerce operational planning and delivery across Air Canada Vacations’ digital properties, setting priorities, managing team capacity and providing direction to the Ecommerce…
Added 1 day ago
WE
[Wattpad] Delivery Manager
WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands)
Toronto, ON
- Full-time
We’re looking for a Delivery Manager to lead the planning, execution, and delivery of the web and mobile experiences that millions of Wattpad readers and writers rely on every day, taking…

Extendicare

Intake Hub Specialist

Toronto, ON, Canada

Full-time

Apply on extendicare.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the traditional funder (OHAH, ALA) pathways. The Specialist owns referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings strong operational judgment and a proactive mindset to help build a stronger intake model.

Key Responsibilities

Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional, and empathetic manner.
Conduct initial screening conversations to assess client needs, urgency, location, service requirements, care preferences, and suitability for programs and services.
Provide clear information on home care services, program offerings, service models, and the next steps in the intake and onboarding process.
Enter, update, and maintain accurate lead, client, and referral information in the appropriate systems, ensuring all communications, follow-up actions, and status updates are documented.
Assess service feasibility by considering geography, service needs, program criteria, and operational capacity, and support appropriate next steps for service initiation.
Coordinate with operations, scheduling, clinical, and local branch teams to support timely assessment, handoff, service set-up, and continuity of care.
Monitor and manage website leads and other incoming enquiries to ensure prompt follow-up, progression, and conversion.
Actively track referrals routed to district teams, follow up persistently to ensure timely service initiation, and escalate unresolved referrals so no one is left waiting.
Identify priority, complex, or unresolved intake and service coordination issues and escalate them to the appropriate leader or team.
Help build, document, and continuously improve intake processes, workflows, and service standards as the role evolves.
Track and report on enquiry volumes, lead status, response times, intake outcomes, and program demand trends to support performance monitoring and continuous improvement.

Qualifications and Experience

3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Strong understanding of home care operations, including scheduling, service coordination, and client workflow management.
Experience managing high volumes of enquiries or intakes in a fast-paced, customer-facing environment.
Strong communication, judgment, and organizational skills, with the ability to manage multiple priorities and handle sensitive information professionally.
Comfort with Microsoft Office and the ability to learn and use intake, scheduling, CRM, or documentation systems; experience with Alayacare is an asset.

Ideal Candidate Profile

A critical thinker who can diagnose where a referral is stuck, determine what action is needed, and take initiative in a newly created role.
Comfortable wearing multiple hats - part intake coordinator, part project manager, and part air traffic controller for referrals across districts - in an environment where processes and responsibilities will continue to evolve.
Solutions-oriented, resourceful, and able to identify opportunities to improve the client experience and internal workflows.
Collaborative and team-oriented, with the ability to work across operations, scheduling, and service delivery teams.
Compassionate, professional, and client-focused in every interaction.

What success looks like:

Referrals move quickly and smoothly, with strong performance across response times, follow-up discipline, and service initiation.
District teams receive accurate, timely information that supports better handoffs, stronger conversion, and fewer stalled referrals.
Clients and families experience a professional, well-coordinated intake journey that reflects both empathy and accountability.
The role contributes to workflow improvement, intake practices, and meaningful professional growth in coordination, process improvement, and intake strategy.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply on extendicare.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Intake Hub Specialist manages end-to-end client referrals, including receiving inquiries, screening needs, and routing them to the appropriate district teams. They also monitor lead status, coordinate with clinical and scheduling staff, and contribute to the improvement of intake workflows and service standards.

Requirements

Candidates must have 3+ years of experience in home care, community care, or healthcare intake environments. Strong organizational skills, proficiency with Microsoft Office, and the ability to manage high-volume inquiries in a fast-paced setting are required.

Skills

Home care operations
Service coordination
Intake management
Customer service
Operational judgment
CRM systems
Scheduling
Clinical coordination
Data entry
Process improvement
Communication
Problem solving
Microsoft Office
Alayacare
Project management

Benefits

Comprehensive suite of benefits

Visa sponsorship

Not detected in the job text

Keywords

Home care
Intake hub
Service coordination
Referral management
Healthcare
Client experience
Scheduling
CRM
Alayacare
Operational efficiency
Lead management
Clinical support
Process improvement
Microsoft Office
Community care
Service initiation
Data documentation
Performance monitoring
Customer-facing
Healthcare administration

Report this job

Work requirements

Jobs in Canada