Jobs in Canada

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Manager, Unsecured Credit Risk
Scotiabank
Toronto, ON
- Full-time
Monitor and evaluate existing strategies to identify opportunities, process gaps, and system limitations; recommend enhancements to ensure alignment with risk appetite and avoid unintended…
Added 12 mins ago
LM
Sustainment Engineer Associate
Lockheed Martin
Ottawa, ON
- Full-time
Compliance Tracking – Monitor and report compliance status of LSA activities for all systems, supporting program deliverables and milestone reviews.
Added 12 mins ago
S+
Electrical Project Manager
Smith + Andersen
Vancouver, BC
- Full-time
Prepare and actively monitor a schedule of tasks required to complete the project including hours to perform tasks and critical data required for performance.
Added 12 mins ago
NB
Technical Support Analyst – Digital Assets
National Bank of Canada
Toronto, ON
- Full-time
You will monitor production services, respond to user and system incidents, perform initial investigations, complete defined operational procedures, and escalate complex issues to senior…
Added 12 mins ago
LM
Test Engineer Senior - Connectorization Lead
Lockheed Martin
Halifax, NS
- Full-time
Assign, prioritize, and monitor work to ensure efficient utilization of personnel and timely completion of connectorization team tasks
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Project Manager
Brunel
AB · Edmonton, AB
- Full-time
Schedule projects, resources and monitor project timelines.
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Project Manager
Hays
Winnipeg, MB
- $130,000 to $150,000 CAD / year
- Full-time
Work closely with Construction Managers and Site Superintendents, regularly visiting sites to monitor project performance and support effective field execution.
Added 12 mins ago
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Executive Chef
Royal Ashburn Golf Club
Whitby, ON
- Full-time
Prepare and monitor daily, weekly and monthly budgets.
Added 12 mins ago
LM
Sustainment Engineer
Lockheed Martin
Dartmouth, NS
- Full-time
Compliance Tracking – Monitor and report compliance status of LSA activities for all systems, supporting program deliverables and milestone reviews.
Added 12 mins ago
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Project Designer / Project Engineer (Multi-Unit Residential)
Smith + Andersen
Toronto, ON
- Full-time
…under senior guidance. Track time for oneself and team members, monitor scope to support budget control and identify potential scope creep or additional services. Lead meetings, document…
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Human Resources Business Partner
Merrithew®
Toronto, ON · Scarborough, ON
- Contract
Monitor completion and effectiveness of performance management activities.
Added 12 mins ago
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Senior Key Account Manager
The Staffing Alternative
Toronto, ON · Etobicoke, ON
- Full-time
Own account sales, volume, margin and retention objectives; monitor performance and lead corrective action where results fall short.
Added 12 mins ago
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RQ11857 - Systems Administrator/Operations Support Specialist - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Support and monitor Oracle Integration Cloud (OIC) interfaces and integrations between Oracle Recruiting Cloud and enterprise systems.
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manufacturing co-ordinator
Celtrade Canada Inc.
Mississauga, ON
- Full-time
Added 12 mins ago
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Accounts Payable Supervisor
PwC Canada
Toronto, ON
- Full-time
Develop, implement, monitor, update and document processes and procedures for continuous improvement to optimize productivity
Added 12 mins ago
S+
Electrical Project Designer / Project Engineer
Smith + Andersen
Toronto, ON
- Full-time
…under senior guidance. Track time for oneself and team members, monitor scope to support budget control and identify potential scope creep or additional services. Lead meetings, document…
Added 12 mins ago
S+
Electrical BIM Project Lead
Smith + Andersen
Calgary, AB
- Full-time
Monitor project BIM deliverables to ensure timely, accurate, and coordinated information delivery at defined milestones.
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Business Develpment Manager
Röhlig Logistics
Mississauga, ON
- Full-time
2-5 years of industry related experience required
Added 12 mins ago
Housekeeper WD1-GCT
Great Canadian Entertainment
Toronto, ON
Is responsible to monitor the inventory level of supplies; Is responsible to ensure that said duties are carried out in compliance of departmental or Internal Control Manual policies and…
Added 12 mins ago
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RN
Extendicare
Windsor, ON · Leamington, ON · ParaMed - Windsor (Rhodes Dr.)
- Part-time
Executing and continuously monitor care plans
Added 12 mins ago
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RPN
Extendicare
Windsor, ON · Leamington, ON · ParaMed - Windsor (Rhodes Dr.)
- Part-time
Execute and continuously monitor care plans and adjust as required
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Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
Monitor and manage website leads and other incoming enquiries to ensure prompt follow-up, progression, and conversion.
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Producer, Visual News (English Services) (On-Site)
CBC/Radio-Canada
St. John's, NL
- Full-time
Monitor real-time digital performance metrics and analytics to identify high-performing content; ie., collaborate on A/B testing and adjust packaging and distribution strategies to expand…
Added 12 mins ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Penticton 1, BC
- $21.36 to $23.98 CAD / hour
- Other
As a merchant leader, they must have a good understanding of the categories that make up the TECH business · Applicants must be available to work a flexible schedule, Monday through Sunday, for day and evening shifts
Added 12 mins ago
Project Manager (Airports)
Aecon
Mississauga, ON
Establish production targets, monitor performance, and implement corrective actions to achieve project objectives

Extendicare

Intake Hub Specialist

Toronto, ON, Canada

Full-time

Apply on extendicare.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the traditional funder (OHAH, ALA) pathways. The Specialist owns referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings strong operational judgment and a proactive mindset to help build a stronger intake model.

Key Responsibilities

Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional, and empathetic manner.
Conduct initial screening conversations to assess client needs, urgency, location, service requirements, care preferences, and suitability for programs and services.
Provide clear information on home care services, program offerings, service models, and the next steps in the intake and onboarding process.
Enter, update, and maintain accurate lead, client, and referral information in the appropriate systems, ensuring all communications, follow-up actions, and status updates are documented.
Assess service feasibility by considering geography, service needs, program criteria, and operational capacity, and support appropriate next steps for service initiation.
Coordinate with operations, scheduling, clinical, and local branch teams to support timely assessment, handoff, service set-up, and continuity of care.
Monitor and manage website leads and other incoming enquiries to ensure prompt follow-up, progression, and conversion.
Actively track referrals routed to district teams, follow up persistently to ensure timely service initiation, and escalate unresolved referrals so no one is left waiting.
Identify priority, complex, or unresolved intake and service coordination issues and escalate them to the appropriate leader or team.
Help build, document, and continuously improve intake processes, workflows, and service standards as the role evolves.
Track and report on enquiry volumes, lead status, response times, intake outcomes, and program demand trends to support performance monitoring and continuous improvement.

Qualifications and Experience

3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Strong understanding of home care operations, including scheduling, service coordination, and client workflow management.
Experience managing high volumes of enquiries or intakes in a fast-paced, customer-facing environment.
Strong communication, judgment, and organizational skills, with the ability to manage multiple priorities and handle sensitive information professionally.
Comfort with Microsoft Office and the ability to learn and use intake, scheduling, CRM, or documentation systems; experience with Alayacare is an asset.

Ideal Candidate Profile

A critical thinker who can diagnose where a referral is stuck, determine what action is needed, and take initiative in a newly created role.
Comfortable wearing multiple hats - part intake coordinator, part project manager, and part air traffic controller for referrals across districts - in an environment where processes and responsibilities will continue to evolve.
Solutions-oriented, resourceful, and able to identify opportunities to improve the client experience and internal workflows.
Collaborative and team-oriented, with the ability to work across operations, scheduling, and service delivery teams.
Compassionate, professional, and client-focused in every interaction.

What success looks like:

Referrals move quickly and smoothly, with strong performance across response times, follow-up discipline, and service initiation.
District teams receive accurate, timely information that supports better handoffs, stronger conversion, and fewer stalled referrals.
Clients and families experience a professional, well-coordinated intake journey that reflects both empathy and accountability.
The role contributes to workflow improvement, intake practices, and meaningful professional growth in coordination, process improvement, and intake strategy.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply on extendicare.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Intake Hub Specialist manages end-to-end client referrals, including receiving inquiries, screening needs, and routing them to the appropriate district teams. They also monitor lead status, coordinate with clinical and scheduling staff, and contribute to the improvement of intake workflows and service standards.

Requirements

Candidates must have 3+ years of experience in home care, community care, or healthcare intake environments. Strong organizational skills, proficiency with Microsoft Office, and the ability to manage high-volume inquiries in a fast-paced setting are required.

Skills

Home care operations
Service coordination
Intake management
Customer service
Operational judgment
CRM systems
Scheduling
Clinical coordination
Data entry
Process improvement
Communication
Problem solving
Microsoft Office
Alayacare
Project management

Benefits

Comprehensive suite of benefits

Visa sponsorship

Not detected in the job text

Keywords

Home care
Intake hub
Service coordination
Referral management
Healthcare
Client experience
Scheduling
CRM
Alayacare
Operational efficiency
Lead management
Clinical support
Process improvement
Microsoft Office
Community care
Service initiation
Data documentation
Performance monitoring
Customer-facing
Healthcare administration

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Work requirements

Jobs in Canada