Jobs in Canada

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Added 10 mins ago
Senior Manager, HR Business Partner (HR portfolio)
Scotiabank
Toronto, ON
Change Management & Workforce Planning: Lead organizational change efforts to build an adaptable workforce, anticipate future talent needs, and ensure the organization has the right skills…
Added 10 mins ago
Senior Manager, Global Compliance Quality Assurance
Scotiabank
Toronto, ON
Lead the planning, execution, and reporting of risk-based Quality Assurance reviews including scope, evaluation criteria, testing procedures, timelines, resources, and clear, evidence-based…
Added 10 mins ago
CC
Team Lead, Warehouse Operations
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
- Full-time
Reporting to the Sr Manager, Materials Management, the Team Lead of Warehouse Operations is responsible for overseeing the daily inbound, outbound and inventory control activities. The role…
Added 10 mins ago
CP
Student Recuitment Marketing and Events Coordinator
Chartered Professional Accountants of BC
Vancouver, BC
- $51,850 to $61,550 CAD / year
- Full-time
…relationship-building, and marketing skills for the position of Student Recruitment Marketing and Events Coordinator. We are proud and honoured to have been recognized as one of BC’s Top…
Added 10 mins ago
NA
Educational Laboratory Technologist, Mechanical Technician Centre (Temporary)
Northern Alberta Institute of Technology
Edmonton, AB · Patricia Campus
- Full-time
As NAIT continues to grow its student body and lead the way in hands-on learning, we are seeking skilled and passionate individuals to support current and future industry professionals.…
Added 10 mins ago
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Director, Inside Sales
Manulife
Vancouver, BC
- Full-time
…report to the National Vice President, Head of GWS Sales and lead approximately half of our national Inside Wholesaling team, supporting territories across Western…
Added 10 mins ago
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Director, Mass Markets
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Lead the design of the national Mass Markets advisor support strategy and future-state service model across Insurance and Guaranteed Wealth.
Added 25 mins ago
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Manager, Unsecured Credit Risk
Scotiabank
Toronto, ON
- Full-time
The Manager, unsecured Credit Risk is to lead the development of any of originations or account management credit risk strategies and ongoing portfolio management for unsecured lending…
Added 25 mins ago
AB
Director, Group Retirement
AGA Benefit Solutions
Quebec, QC
- $85,000 to $106,000 CAD / year
- Full-time
Represent AGA Benefit Solutions at conferences or seminars, lead or participate in training sessions as a facilitator or resource person, and prepare post-event reports;
Added 25 mins ago
S+
Audiovisual Project Designer
Smith + Andersen
Toronto, ON
- Full-time
The Toronto office of Smith + Andersen is seeking a Project Designer II - Audiovisual to lead the design and integration of AV systems within complex building projects. You bring a…
Added 25 mins ago
S+
Mechanical Project Manager (BAIG)
Smith + Andersen
Toronto, ON
- Full-time
…ownership of projects from design through construction. You will lead projects end-to-end, balancing scope, schedule, and budget while working closely with clients and project teams to…
Added 25 mins ago
NB
Chief Legal Advisor
National Bank of Canada
Montreal, QC
- Full-time
…Investigations team within NBF Legal Affairs means taking the lead on a wide range of complex and strategic matters in a stimulating environment, alongside passionate colleagues recognized…
Added 25 mins ago
AB
Director, Group Retirement
AGA Benefit Solutions
Montreal, QC
- $85,000 to $106,000 CAD / year
- Full-time
Represent AGA Benefit Solutions at conferences or seminars, lead or participate in training sessions as a facilitator or resource person, and prepare post-event reports;
Added 25 mins ago
LM
Product Engineering Associate Manager
Lockheed Martin
Ottawa, ON
- Full-time
…components. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.…
Added 25 mins ago
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Project Designer / Project Engineer (Multi-Unit Residential)
Smith + Andersen
Toronto, ON
- Full-time
…selections and layouts for small to moderately complex projects. Lead discipline design production and drive coordination across disciplines to deliver high-quality, compliant solutions…
Added 25 mins ago
M
Human Resources Business Partner
Merrithew®
Toronto, ON · Scarborough, ON
- Contract
Supporting the assigned departments, the HRBP contributes across workforce planning, recruitment, employee relations, performance management, learning and development, total rewards, and HR…
Added 25 mins ago
LM
Materials Manager
Lockheed Martin
Ottawa, ON
- Full-time
…distribution. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary…
Added 25 mins ago
MM
Strategic Sourcing Specialist
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Senior Manager, Strategic Sourcing, this position is responsible for providing support to lead and implement strategic sourcing processes which achieve the best possible…
Added 25 mins ago
MC
Senior Full Stack Developer (Hybrid | Downtown Toronto)
Mosaic Clinical Technologies
Toronto, ON
- Full-time
Lead technical execution through code reviews, architectural guidance, troubleshooting, production monitoring, and mentoring of software engineers.
Added 25 mins ago
S+
Mechanical Project Manager
Smith + Andersen
Toronto, ON
- Full-time
…ownership of projects from design through construction. You will lead projects end-to-end, balancing scope, schedule, and budget while working closely with clients and project teams to…
Added 25 mins ago
S+
Electrical Project Designer / Project Engineer
Smith + Andersen
Toronto, ON
- Full-time
…selections and layouts for small to moderately complex projects. Lead discipline design production and drive coordination across disciplines to deliver high-quality, compliant solutions…
Added 25 mins ago
S+
Electrical BIM Project Lead
Smith + Andersen
Calgary, AB
- Full-time
Join Smith + Andersen as a BIM Project Lead at our Calgary office and contribute to building systems that shape how people experience the spaces where they live, work, and learn. You will…
Added 25 mins ago
Territory Lead | Responsable de territoire - Quebec & Ottawa
Alveole Field Operations
Montreal, QC
…beekeeping expert, an operator or a charismatic customer facing lead before deciding we need someone who does it all. What this means is that you will probably see yourself in parts of this…
Added 25 mins ago
Housekeeper WD1-GCT
Great Canadian Entertainment
Toronto, ON
…standards are achieved. Above all else, this position must lead by example to create Great Experiences and Memories for all guests and…
Added 25 mins ago
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Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional,…

Extendicare

Intake Hub Specialist

Toronto, ON, Canada

Full-time

Apply on extendicare.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the traditional funder (OHAH, ALA) pathways. The Specialist owns referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings strong operational judgment and a proactive mindset to help build a stronger intake model.

Key Responsibilities

Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional, and empathetic manner.
Conduct initial screening conversations to assess client needs, urgency, location, service requirements, care preferences, and suitability for programs and services.
Provide clear information on home care services, program offerings, service models, and the next steps in the intake and onboarding process.
Enter, update, and maintain accurate lead, client, and referral information in the appropriate systems, ensuring all communications, follow-up actions, and status updates are documented.
Assess service feasibility by considering geography, service needs, program criteria, and operational capacity, and support appropriate next steps for service initiation.
Coordinate with operations, scheduling, clinical, and local branch teams to support timely assessment, handoff, service set-up, and continuity of care.
Monitor and manage website leads and other incoming enquiries to ensure prompt follow-up, progression, and conversion.
Actively track referrals routed to district teams, follow up persistently to ensure timely service initiation, and escalate unresolved referrals so no one is left waiting.
Identify priority, complex, or unresolved intake and service coordination issues and escalate them to the appropriate leader or team.
Help build, document, and continuously improve intake processes, workflows, and service standards as the role evolves.
Track and report on enquiry volumes, lead status, response times, intake outcomes, and program demand trends to support performance monitoring and continuous improvement.

Qualifications and Experience

3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Strong understanding of home care operations, including scheduling, service coordination, and client workflow management.
Experience managing high volumes of enquiries or intakes in a fast-paced, customer-facing environment.
Strong communication, judgment, and organizational skills, with the ability to manage multiple priorities and handle sensitive information professionally.
Comfort with Microsoft Office and the ability to learn and use intake, scheduling, CRM, or documentation systems; experience with Alayacare is an asset.

Ideal Candidate Profile

A critical thinker who can diagnose where a referral is stuck, determine what action is needed, and take initiative in a newly created role.
Comfortable wearing multiple hats - part intake coordinator, part project manager, and part air traffic controller for referrals across districts - in an environment where processes and responsibilities will continue to evolve.
Solutions-oriented, resourceful, and able to identify opportunities to improve the client experience and internal workflows.
Collaborative and team-oriented, with the ability to work across operations, scheduling, and service delivery teams.
Compassionate, professional, and client-focused in every interaction.

What success looks like:

Referrals move quickly and smoothly, with strong performance across response times, follow-up discipline, and service initiation.
District teams receive accurate, timely information that supports better handoffs, stronger conversion, and fewer stalled referrals.
Clients and families experience a professional, well-coordinated intake journey that reflects both empathy and accountability.
The role contributes to workflow improvement, intake practices, and meaningful professional growth in coordination, process improvement, and intake strategy.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply on extendicare.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Intake Hub Specialist manages end-to-end client referrals, including receiving inquiries, screening needs, and routing them to the appropriate district teams. They also monitor lead status, coordinate with clinical and scheduling staff, and contribute to the improvement of intake workflows and service standards.

Requirements

Candidates must have 3+ years of experience in home care, community care, or healthcare intake environments. Strong organizational skills, proficiency with Microsoft Office, and the ability to manage high-volume inquiries in a fast-paced setting are required.

Skills

Home care operations
Service coordination
Intake management
Customer service
Operational judgment
CRM systems
Scheduling
Clinical coordination
Data entry
Process improvement
Communication
Problem solving
Microsoft Office
Alayacare
Project management

Benefits

Comprehensive suite of benefits

Visa sponsorship

Not detected in the job text

Keywords

Home care
Intake hub
Service coordination
Referral management
Healthcare
Client experience
Scheduling
CRM
Alayacare
Operational efficiency
Lead management
Clinical support
Process improvement
Microsoft Office
Community care
Service initiation
Data documentation
Performance monitoring
Customer-facing
Healthcare administration

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Work requirements

Jobs in Canada