Jobs in Canada

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Added 9 mins ago
H
Recreation Therapist Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…interventions to residents referred to the recreation therapy service, and is responsible for the ongoing monitoring of prescribed interventions with appropriate adjustment or…
Added 9 mins ago
IC
Enterprise Architect, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The Senior Specialist, Enterprise Architecture supports the governance, oversight, and operational effectiveness of Interac's Enterprise Architecture practice. The role is responsible for…
Added 24 mins ago
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Endpoint Specialist
TEEMA
Vancouver, BC
- $70,000 to $90,000 CAD / year
- Full-time
Endpoint Specialist – Microsoft Intune / Endpoint Engineering
Added 24 mins ago
AB
Group Retirement Specialist
AGA Benefit Solutions
Markham, ON
- $61,562 to $76,953 CAD / year
- Full-time
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Added 24 mins ago
LM
Technical Trainer Support Specialist
Lockheed Martin
Halifax, NS
- Full-time
Lockheed Martin Canada Inc. (LM Canada) is recruiting a Technical Trainer Support Specialist to join our east coast training team where you will work as an embedded Lockheed Martin employee…
Added 24 mins ago
NB
BANKING ADVISOR
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Rawdon, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 24 mins ago
AC
RQ11857 - Systems Administrator/Operations Support Specialist - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Systems Administrator/Operations Support Specialist
Added 24 mins ago
MM
Strategic Sourcing Specialist
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are currently recruiting Strategic Sourcing Specialists to support our Professional Services and General Surgical teams.
Added 24 mins ago
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Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
…improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs…
Added 24 mins ago
S
Retail Sales Associate
Skechers
ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 24 mins ago
VC
Total Rewards Specialist, Human Resources - Temporary, Full-time
VON Canada
Halifax, NS
- $37.9 to $41.09 CAD / hour
- Full-time
- Temporary
The Total Reward Specialist will be a member of the Total Rewards team and support both the pension, benefits and compensation teams by providing support on research, analysis, delivery,…
Added 24 mins ago
Senior IT Support Specialist
TextNow, Inc.
Waterloo, ON
We’re looking for a Senior IT Support Specialist to join our IT team in Waterloo. In this role, you’ll act as a senior technical resource supporting both Windows and macOS environments…
Added 24 mins ago
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Print Operations Specialist
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Toronto, ON
- Contract
Support productivity improvements, service transformation, and business growth.
Added 39 mins ago
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Member Service Centre Team Lead
Prospera Credit Union
Surrey, BC
- Full-time
Acts as a subject matter expert for the Customer Service Specialist team and provides high-level support to lending team.
Added 39 mins ago
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Tissue Coordinator
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Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;
Added 39 mins ago
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- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
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Beauty Advisor-Tom Ford
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Toronto, ON
- Part-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 39 mins ago
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Field Service & Technical Advising Specialist
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Edmonton, AB
- Full-time
Our team consists of Level 1 and 2 certified Technical Advisors that provide best-in-class support to our Class 1 locomotive operators. Their ability to understand the electro-mechanical…
Added 39 mins ago
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Senior Media Planning Specialist
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Toronto, ON
- Full-time
The Senior Media Planning Specialist develops and manages integrated media plans for pharmaceutical and healthcare clients across the US and Canada. The role partners with media buying,…
Added 53 mins ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
…clinics. They are seeking a dedicated professional to join their support team to help practitioners navigate complex software solutions and deliver exceptional…
Added 53 mins ago
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Support Account Executives and Service Specialist/Consultants
Added 53 mins ago
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Sr Cust Service Rep/Station
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- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Added 53 mins ago
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Universal Banker
HSBC
London, ON
- Full-time
…customers join HSBC, get more from their banking and access specialist support when they need it. You’ll also play a key part in how the branch delivers service excellence while maintaining…
Added 53 mins ago
NC
Sr. Implementation Specialist
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Toronto, ON
- Full-time
Intermediate Microsoft 365 / Azure certification required
Added 54 mins ago
Warehouse Specialist
Imperial Brady
Moncton, NB
…Newfoundland and Vancouver, British Columbia - ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that…

Extendicare

Intake Hub Specialist

Toronto, ON, Canada

Full-time

Apply on extendicare.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the traditional funder (OHAH, ALA) pathways. The Specialist owns referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings strong operational judgment and a proactive mindset to help build a stronger intake model.

Key Responsibilities

Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional, and empathetic manner.
Conduct initial screening conversations to assess client needs, urgency, location, service requirements, care preferences, and suitability for programs and services.
Provide clear information on home care services, program offerings, service models, and the next steps in the intake and onboarding process.
Enter, update, and maintain accurate lead, client, and referral information in the appropriate systems, ensuring all communications, follow-up actions, and status updates are documented.
Assess service feasibility by considering geography, service needs, program criteria, and operational capacity, and support appropriate next steps for service initiation.
Coordinate with operations, scheduling, clinical, and local branch teams to support timely assessment, handoff, service set-up, and continuity of care.
Monitor and manage website leads and other incoming enquiries to ensure prompt follow-up, progression, and conversion.
Actively track referrals routed to district teams, follow up persistently to ensure timely service initiation, and escalate unresolved referrals so no one is left waiting.
Identify priority, complex, or unresolved intake and service coordination issues and escalate them to the appropriate leader or team.
Help build, document, and continuously improve intake processes, workflows, and service standards as the role evolves.
Track and report on enquiry volumes, lead status, response times, intake outcomes, and program demand trends to support performance monitoring and continuous improvement.

Qualifications and Experience

3+ years of experience in home care, community care, healthcare intake, service coordination, or a related operational environment.
Strong understanding of home care operations, including scheduling, service coordination, and client workflow management.
Experience managing high volumes of enquiries or intakes in a fast-paced, customer-facing environment.
Strong communication, judgment, and organizational skills, with the ability to manage multiple priorities and handle sensitive information professionally.
Comfort with Microsoft Office and the ability to learn and use intake, scheduling, CRM, or documentation systems; experience with Alayacare is an asset.

Ideal Candidate Profile

A critical thinker who can diagnose where a referral is stuck, determine what action is needed, and take initiative in a newly created role.
Comfortable wearing multiple hats - part intake coordinator, part project manager, and part air traffic controller for referrals across districts - in an environment where processes and responsibilities will continue to evolve.
Solutions-oriented, resourceful, and able to identify opportunities to improve the client experience and internal workflows.
Collaborative and team-oriented, with the ability to work across operations, scheduling, and service delivery teams.
Compassionate, professional, and client-focused in every interaction.

What success looks like:

Referrals move quickly and smoothly, with strong performance across response times, follow-up discipline, and service initiation.
District teams receive accurate, timely information that supports better handoffs, stronger conversion, and fewer stalled referrals.
Clients and families experience a professional, well-coordinated intake journey that reflects both empathy and accountability.
The role contributes to workflow improvement, intake practices, and meaningful professional growth in coordination, process improvement, and intake strategy.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

Apply on extendicare.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Intake Hub Specialist manages end-to-end client referrals, including receiving inquiries, screening needs, and routing them to the appropriate district teams. They also monitor lead status, coordinate with clinical and scheduling staff, and contribute to the improvement of intake workflows and service standards.

Requirements

Candidates must have 3+ years of experience in home care, community care, or healthcare intake environments. Strong organizational skills, proficiency with Microsoft Office, and the ability to manage high-volume inquiries in a fast-paced setting are required.

Skills

Home care operations
Service coordination
Intake management
Customer service
Operational judgment
CRM systems
Scheduling
Clinical coordination
Data entry
Process improvement
Communication
Problem solving
Microsoft Office
Alayacare
Project management

Benefits

Comprehensive suite of benefits

Visa sponsorship

Not detected in the job text

Keywords

Home care
Intake hub
Service coordination
Referral management
Healthcare
Client experience
Scheduling
CRM
Alayacare
Operational efficiency
Lead management
Clinical support
Process improvement
Microsoft Office
Community care
Service initiation
Data documentation
Performance monitoring
Customer-facing
Healthcare administration

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Work requirements

Jobs in Canada