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Added 9 mins ago
Specialist, QC Technology Transfer
Apotex
Toronto, ON · North York, ON
$83,958 to $139,930 CAD / year
Act as a manager in the absence of management during the shift (Prepares schedule and task assignments for the team and provides support to chemist).
Added 9 mins ago
Manager, External Quality
Apotex
Toronto, ON · North York, ON
$96,551 to $160,918 CAD / year
The Manager, External Quality is responsible for quality oversight of Apotex Third Party Finished Product Suppliers. He/She is responsible to ensure all products manufactured for Apotex are…
Added 9 mins ago
Senior Manager, Technical Support
Sectigo
Ottawa, ON
Full-time
We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.
Added 25 mins ago
Customer Service Representative - Fastfrate Group (Edmonton)
Fastfrate Group
Edmonton, AB
…end-to-end transportation and logistics support designed to move business…
Added 39 mins ago
Account Executive
Marcus Evans Group
Montreal, QC
Full-time
Negotiating and closing contracts with C-level decision makers by learning about their growth goals and converting that intelligence into business opportunities.
Added 39 mins ago
Technical Recruiter (6 month contract)
Salesforce
Toronto, ON · Canada - Toronto
Full-time
Consultative, data-informed approach to recruiting - you bring market data, competitive intelligence, and candidate insights to every hiring manager interaction
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Senior Manager, Technical Support
Sectigo
Ottawa, ON
Full-time
We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.
Added 55 mins ago
Applied Machine Learning Scientist II
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Toronto, ON · Montreal, QC
Full-time
Analytics, Insights, & Artificial Intelligence
Added 1 hour ago
Sr. Account Manager - Bilingual (English/French)
PROLINK
Toronto, ON
Full-time
Senior Account Manager, Commercial Programs - Bilingual (English/French)
Added 1 hour ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Owen Sound, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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Territory Manager
Brandt Group of Companies
Saskatoon, SK
Full-time
A successful Territory Manager will develop extensive knowledge of all potential users of new and used Construction & Forestry equipment within their designated AOR and actively participate…
Added 1 hour ago
Director of Sales - Trailers Canada
Brandt Group of Companies
AB · Edmonton, AB
Full-time
Participate with VP of Sales and local Territory Manager in development and implementing plans for growing Brandt sales within the territory.
Added 1 hour ago
Meat - Manager Meat
Sobeys
Kitchener, ON
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 1 hour ago
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
Front Store Manager, Salaried Full Time Flexible Shifts
Loblaw Companies Limited
Saanichton, BC
Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 1 hour ago
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
King City, ON
Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
Director of Sales - Trailers Canada
Brandt Group of Companies
Mississauga, ON
Full-time
Participate with VP of Sales and local Territory Manager in development and implementing plans for growing Brandt sales within the territory.
Added 1 hour ago
Overnight Freight Supervisor Full Time (PICKERING)
The Home Depot Canada
Pickering, ON
Full-time
…knowledge and support needed to successfully meet the needs of our business and achieve…
Added 1 hour ago
Quality Specialist
Eaton Corporation
Edmonton, AB
Full-time
…skills, experience, and qualifications, as well as market and business…
Added 1 hour ago
Technical Sales Representative (Construction)
Eaton Corporation
Edmonton, AB
Full-time
…skills, experience, and qualifications, as well as market and business…
Added 1 hour ago
Category Manager - Consumables
Brandt Group of Companies
Regina, SK
Full-time
As our Category Manager - Consumables, you are the key player in the growth and development of the applicable commodity for sales and margin. You need to work closely with the CSA’s, and…
Added 1 hour ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10953
Added 1 hour ago
National Sales Manager, Respiratory - Quebec/West Bilingual
Xediton Pharmaceuticals Inc.
Quebec, QC
Full-time
Bilingual Sales Manager, Respiratory Quebec/West.
Added 1 hour ago
Regional Sales Manager
DMC Recruitment Group
Coquitlam, BC
Full-time
…processes, and market presence, they are seeking a Regional Sales Manager to help lead the BC sales process and drive sustainable growth throughout the…
Added 1 hour ago
Product Manager
CGI
Toronto, ON
Full-time
This individual contributor role combines hands-on product management with strategic planning and stakeholder engagement across customers, business, operations, and technology teams.

Extendicare

Operations Manager, Full time, Countryside

Sudbury, ON, Canada
Axm - Countryside, Canada

Pay: $60,000.00 - $80,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description

Operations Manager

Mission:
As the Operations Manager, you will contribute to Extendicare's purpose of Helping
People Live Better by leading all business and administrative functions in a long-
term care home. You will lead and mentor administrative staff while working closely
with the Executive Director and leadership team to support the home’s daily
operations. This role is accountable for the home’s financial management, payroll
and benefits, scheduling and workforce administration, and other key administrative
processes, with a focus on compliance with company and regulatory requirements.
Through your leadership and problem-solving skills, you will drive efficiencies and
foster a welcoming environment for residents, families, and employees.

Key Outcomes:
• Ensure accurate and timely completion of key Human Resource (HR)
processes, including employee lifecycle updates, bi-weekly payroll,
scheduling, and benefits. Serve as the in-home subject matter expert for
these functions.
• Oversee resident billing accounts and collection processes to ensure timely
payments and accurate record-keeping.
• Support the home’s financial health by proactively managing budgets,
monitoring spending, and meeting financial targets. Regularly review
financial reports to identify and investigate variances and take timely action
to resolve issues and improve accuracy.
• Maintain compliance with provincial legislation, company policies, regulatory
standards, and collective bargaining agreements across all administrative and
financial functions within a unionized environment.
• Lead and develop a high-performing administrative team that demonstrates
Extendicare’s values and delivers exceptional service to our residents,
families and employees.

Key Responsibilities:
• Financial Acumen – Lead and execute financial tasks such as processing
payments, coding time and expenses, managing resident accounts and
collections, and maintaining accurate records for banking, petty cash, and
provincial funding.
• Analytical Thinking – Review and interpret payroll, scheduling, budget,
financial and HR data to ensure accuracy, identify trends, flag discrepancies,
and provide insights that support strategic and cost-effective decisions, while
recommending and implementing corrective actions as needed.

Customer Service - Support residents, families and employees by acting as primary contact for financial or HR inquiries, resolving issues with empathy and professionalism.
Lead – Supervise and coach the administrative team, fostering a high- performing, service-oriented, and collaborative office environment. Manage new employee onboarding activities.
Collaborate – Partner with the Executive Director, home leadership, union partners, regional teams and head office resources to support daily home operations and contribute to a collaborative, solution-focused environment.
Maintain – Oversee employee files, HR documentation, learning completion, business processes, and office workflows, ensuring accuracy, confidentiality, and compliance with provincial legislation, company policies, collective bargaining agreements and regulatory standards.
Continuous Improvement – Enhance efficiency and performance by streamlining back-office processes, applying data insights, and supporting ongoing home initiatives, projects and local implementation of corporate projects.
Values Alignment – Promote Extendicare’s Mission, Vision, and Values by demonstrating integrity, respect, and a commitment to residents’ rights.
Flexibility – Assume additional responsibilities or tasks that are unique to a specific home or are temporary in nature.

Required Education, Credentials and Experience:
• Post-secondary education in Business Administration, Accounting, or Human
Resources.
• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and
advanced proficiency in Microsoft Excel.
• Demonstrated working knowledge of cloud-based systems such as Workday
and PointClickCare preferred.
• 3-5 years of experience in business or office operations preferred; experience
in long-term care or healthcare is an asset.
• 2-3 years of supervisory or people leadership experience preferred.
• Demonstrated expertise in HR, payroll, benefits administration, scheduling,
accounts receivable/payable, and a strong working knowledge of practices

within a unionized environment, including the interpretation and application of collective agreements.

Proven ability to apply organizational skills, analytical thinking, and attention to detail while maintaining superior customer service in a fast-paced, multi- functional environment.
Demonstrated ability to manage multiple priorities under tight deadlines.
Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies:
• Computer Skills and System Proficiency
• Multi-tasking and Prioritizing
• Financial Acumen
• Customer Service and Communication
• Analytical Thinking
• Time Management
• Attention to Detail
• Relationship Management
• Change Management

Attributes of an Effective Leader:
• Strategy Development: Understands the organization’s strategy and sets
priorities to make it happen.
• Self-Motivated and Results Driven: Takes ownership and holds
themselves and others responsible for delivering high-quality, timely, and
cost-effective results.
• Collaboration: Inspires a collaborative team environment and works
effectively with others with the ability to influence.

Effective Communication: Actively listens, seeking to understand all perspectives and communicates with respect.
Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate.
Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.
Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.

What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that
allows us to reach our potential. We value each employee, encourage equal
opportunity for growth and recognize achievement. As a valued member of our
team, you can expect:
• Continuous mentorship, support for life-long learning
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life
and the lives of others through your work.
• Employee Family Assistance Program
• Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better

Time Type

Full time

Compensation Details

$60,000.00 - $80,000.00

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

The Operations Manager leads all business and administrative functions, including financial management, payroll, and workforce scheduling within a long-term care home. They are responsible for ensuring regulatory compliance, mentoring administrative staff, and driving operational efficiencies to support the home's daily activities.

Requirements

Candidates must possess post-secondary education in Business, Accounting, or HR, along with 3-5 years of experience in office operations. Proficiency in Microsoft Office, particularly Excel, and experience in a unionized healthcare environment are highly preferred.

Skills

Financial management
Payroll administration
Human resources
Scheduling
Budgeting
Accounts receivable
Accounts payable
Leadership
Microsoft Excel
Analytical thinking
Customer service
Regulatory compliance
Conflict resolution
Team management
Data analysis
Strategic planning

Benefits

Employee Family Assistance Program
Robust benefits package
Continuous mentorship
Support for life-long learning
Opportunities for advancement

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Long-term care
Financial management
Payroll
Human Resources
Scheduling
Workforce administration
Regulatory compliance
Budgeting
Accounts receivable
Accounts payable
Microsoft Office
Microsoft Excel
Workday
PointClickCare
Unionized environment
Collective bargaining
Healthcare
Administrative leadership
Data analysis
Customer service
Vulnerable Sector Check
Strategic planning
Change management
Office workflows

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