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Added 28 mins ago
UX Designer
Amazon
Vancouver, BC
Full-time
…centers, customer service, and grocery operations. You will partner with product management, engineering, and research to deliver human-centered experiences that simplify hiring at…
Added 2 hours ago
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
Full-time
Our people make everything we do possible. We’re curious, creative, and driven by the belief that great work happens when people are trusted, heard, and supported. At IMAX, you’ll…
Added 3 hours ago
Clinical Research Data Analyst, Translational Medicine
The Hospital for Sick Children
Toronto, ON
Full-time
…centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our…
Added 3 hours ago
Registered Nurse - Operating Room
The Hospital for Sick Children
Toronto, ON
Full-time
…centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our…
Added 4 hours ago
Senior Business System Analyst - Vernon - 24 Month Contract
Nature's Fare Markets
Vernon, BC
Full-time
Good People, Good Food. Do you love healthy, organic products? Want to work in a fun environment that helps you grow and thrive? Come to work at Nature's Fare Markets.
Added 4 hours ago
Recruiter
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
Full-time
…and hire top technical and scientific talent while putting people first. You will serve as a trusted recruitment partner to the organization, building strong relationships and providing…
Added 4 hours ago
Sales Manager - Compact Construction Equipment
Brandt Group of Companies
Saskatoon, SK
Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 5 hours ago
Human Resources Business Partner
Shannex Incorporated
Halifax, NS
Full-time
…more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better…
Added 6 hours ago
Sales Manager
Brandt Group of Companies
Calgary, AB
Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 6 hours ago
Senior Business System Analyst - Vernon - 24 Month Contract
Nature's Fare Markets
Vernon, BC
Full-time
Good People, Good Food. Do you love healthy, organic products? Want to work in a fun environment that helps you grow and thrive? Come to work at Nature's Fare Markets.
Added 6 hours ago
Senior Sales Representative, National Accounts (Hunter)
ADP
Calgary, AB
$131,700 to $181,700 CAD / year
Full-time
Partner with internal stakeholders, solution experts, and Global National Accounts teams to support complex sales opportunities and deliver exceptional client outcomes.
Added 7 hours ago
Human Resources Business Partner
FirstOntario Credit Union
Hamilton, ON
Full-time
The Human Resources Business Partner (HR Partner) is a trusted advisor and strategic business partner responsible for supporting leaders and employees across the organization. This role…
Added 7 hours ago
General Manager - The Sutton Place Hotel, Revelstoke Mountain Resort
Northland Properties
Revelstoke, BC
…management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As…
Added 7 hours ago
HR Business Partner - Construction and Design
Northland Properties
Vancouver, BC
$70,000 to $95,000 CAD / year
Partner with leaders to develop and implement people strategies aligned with business objectives.
Added 7 hours ago
Disability Case Specialist
CAMH
Toronto, ON
Serve as Subject –Matter-Expert for questions and assistance related to employee extended absences. Partner with CAMH third party Insurer to manage activity throughout the claim life cycle;…
Added 7 hours ago
Senior Recruiter
Husky Technologies
Bolton, ON
Full-time
…community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…
Added 7 hours ago
Senior Special Credit Account Manager
FCC / FAC
Ottawa, ON · ON · Kanata, Ontario
Full-time
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Added 8 hours ago
Operator, Chemical
Apotex
Brantford, ON
$37,589 to $62,648 CAD / year
…affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health…
Added 8 hours ago
Specialist, QC Technology Transfer
Apotex
Toronto, ON · North York, ON
$83,958 to $139,930 CAD / year
…affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health…
Added 8 hours ago
Human Resources Business Partner
Nutrien
Calgary, AB
Full-time
Reporting to the Director, HRBP, Corporate, the Human Resources Business Partner is responsible for providing strategic HR consulting and problem-solving solutions to the business leaders…
Added 8 hours ago
Human Resources Business Partner
Nutrien
Saskatoon, SK
Full-time
Reporting to the Director, HRBP, Corporate, the Human Resources Business Partner is responsible for providing strategic HR consulting and problem-solving solutions to the business leaders…
Added 8 hours ago
Medical Lab Technologist - Core Lab - TPT
Joseph Brant Hospital & Foundation
Burlington, ON
Full-time
…designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and…
Added 8 hours ago
Medical Lab Technologist
The Hospital for Sick Children
Toronto, ON
Internship
…centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our…
Added 8 hours ago
Sales Manager
Brandt Group of Companies
Mississauga, ON
Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 8 hours ago
Sr. HR Business Partner
Eclipse Automation
Cambridge, ON
Full-time
The Senior HR Business Partner is a trusted advisor to leaders within an assigned business portfolio and a collaborative member of the Human Resources team. The role provides hands-on,…

Extendicare

Operations Manager, Full time, Countryside

Sudbury, ON, Canada
Axm - Countryside, Canada

Pay: $60,000.00 - $80,000.00
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description

Operations Manager

Mission:
As the Operations Manager, you will contribute to Extendicare's purpose of Helping
People Live Better by leading all business and administrative functions in a long-
term care home. You will lead and mentor administrative staff while working closely
with the Executive Director and leadership team to support the home’s daily
operations. This role is accountable for the home’s financial management, payroll
and benefits, scheduling and workforce administration, and other key administrative
processes, with a focus on compliance with company and regulatory requirements.
Through your leadership and problem-solving skills, you will drive efficiencies and
foster a welcoming environment for residents, families, and employees.

Key Outcomes:
• Ensure accurate and timely completion of key Human Resource (HR)
processes, including employee lifecycle updates, bi-weekly payroll,
scheduling, and benefits. Serve as the in-home subject matter expert for
these functions.
• Oversee resident billing accounts and collection processes to ensure timely
payments and accurate record-keeping.
• Support the home’s financial health by proactively managing budgets,
monitoring spending, and meeting financial targets. Regularly review
financial reports to identify and investigate variances and take timely action
to resolve issues and improve accuracy.
• Maintain compliance with provincial legislation, company policies, regulatory
standards, and collective bargaining agreements across all administrative and
financial functions within a unionized environment.
• Lead and develop a high-performing administrative team that demonstrates
Extendicare’s values and delivers exceptional service to our residents,
families and employees.

Key Responsibilities:
• Financial Acumen – Lead and execute financial tasks such as processing
payments, coding time and expenses, managing resident accounts and
collections, and maintaining accurate records for banking, petty cash, and
provincial funding.
• Analytical Thinking – Review and interpret payroll, scheduling, budget,
financial and HR data to ensure accuracy, identify trends, flag discrepancies,
and provide insights that support strategic and cost-effective decisions, while
recommending and implementing corrective actions as needed.

Customer Service - Support residents, families and employees by acting as primary contact for financial or HR inquiries, resolving issues with empathy and professionalism.
Lead – Supervise and coach the administrative team, fostering a high- performing, service-oriented, and collaborative office environment. Manage new employee onboarding activities.
Collaborate – Partner with the Executive Director, home leadership, union partners, regional teams and head office resources to support daily home operations and contribute to a collaborative, solution-focused environment.
Maintain – Oversee employee files, HR documentation, learning completion, business processes, and office workflows, ensuring accuracy, confidentiality, and compliance with provincial legislation, company policies, collective bargaining agreements and regulatory standards.
Continuous Improvement – Enhance efficiency and performance by streamlining back-office processes, applying data insights, and supporting ongoing home initiatives, projects and local implementation of corporate projects.
Values Alignment – Promote Extendicare’s Mission, Vision, and Values by demonstrating integrity, respect, and a commitment to residents’ rights.
Flexibility – Assume additional responsibilities or tasks that are unique to a specific home or are temporary in nature.

Required Education, Credentials and Experience:
• Post-secondary education in Business Administration, Accounting, or Human
Resources.
• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and
advanced proficiency in Microsoft Excel.
• Demonstrated working knowledge of cloud-based systems such as Workday
and PointClickCare preferred.
• 3-5 years of experience in business or office operations preferred; experience
in long-term care or healthcare is an asset.
• 2-3 years of supervisory or people leadership experience preferred.
• Demonstrated expertise in HR, payroll, benefits administration, scheduling,
accounts receivable/payable, and a strong working knowledge of practices

within a unionized environment, including the interpretation and application of collective agreements.

Proven ability to apply organizational skills, analytical thinking, and attention to detail while maintaining superior customer service in a fast-paced, multi- functional environment.
Demonstrated ability to manage multiple priorities under tight deadlines.
Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies:
• Computer Skills and System Proficiency
• Multi-tasking and Prioritizing
• Financial Acumen
• Customer Service and Communication
• Analytical Thinking
• Time Management
• Attention to Detail
• Relationship Management
• Change Management

Attributes of an Effective Leader:
• Strategy Development: Understands the organization’s strategy and sets
priorities to make it happen.
• Self-Motivated and Results Driven: Takes ownership and holds
themselves and others responsible for delivering high-quality, timely, and
cost-effective results.
• Collaboration: Inspires a collaborative team environment and works
effectively with others with the ability to influence.

Effective Communication: Actively listens, seeking to understand all perspectives and communicates with respect.
Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate.
Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.
Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.

What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that
allows us to reach our potential. We value each employee, encourage equal
opportunity for growth and recognize achievement. As a valued member of our
team, you can expect:
• Continuous mentorship, support for life-long learning
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life
and the lives of others through your work.
• Employee Family Assistance Program
• Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better

Time Type

Full time

Compensation Details

$60,000.00 - $80,000.00

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

The Operations Manager leads all business and administrative functions, including financial management, payroll, and workforce scheduling within a long-term care home. They are responsible for ensuring regulatory compliance, mentoring administrative staff, and driving operational efficiencies to support the home's daily activities.

Requirements

Candidates must possess post-secondary education in Business, Accounting, or HR, along with 3-5 years of experience in office operations. Proficiency in Microsoft Office, particularly Excel, and experience in a unionized healthcare environment are highly preferred.

Skills

Financial management
Payroll administration
Human resources
Scheduling
Budgeting
Accounts receivable
Accounts payable
Leadership
Microsoft Excel
Analytical thinking
Customer service
Regulatory compliance
Conflict resolution
Team management
Data analysis
Strategic planning

Benefits

Employee Family Assistance Program
Robust benefits package
Continuous mentorship
Support for life-long learning
Opportunities for advancement

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Long-term care
Financial management
Payroll
Human Resources
Scheduling
Workforce administration
Regulatory compliance
Budgeting
Accounts receivable
Accounts payable
Microsoft Office
Microsoft Excel
Workday
PointClickCare
Unionized environment
Collective bargaining
Healthcare
Administrative leadership
Data analysis
Customer service
Vulnerable Sector Check
Strategic planning
Change management
Office workflows

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