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Extendicare

Scheduling Coordinator

Kitchener, ON, Canada
ParaMed Admin Office - WW (Manitou Dr.), Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Applications open in a new tab.

Original job description

Job Description

As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff.

Opportunities available: Casual & Full-Time
**Both positions require open availability from Monday to Friday and alternating weekends, between 6:00 a.m. and 10:00 p.m.

Why you’ll love working here:

Celebration and Recognition programs
Part time and Full-time opportunities

Comprehensive health and dental benefit plans
Education allowance for employees and family
Employee Assistance Program
Employee perks and exclusive offers

What you’ll do:

Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
Build a care schedule for patients
Enter and update employee and patient data within computerized system
Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families

Document and appropriately report all staff and patient interactions

What you bring:

One year administrative or office experience is an asset
Scheduling experience is an asset
Healthcare background is strongly desired

Strong computer skills  
Superior Customer service skills
Ability to effectively communicate both orally and written
Compassion and empathy when interacting with patients and their families

ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

The Scheduling Coordinator acts as the primary point of contact to match patients with appropriate field staff based on availability and skill sets. They are responsible for building care schedules, maintaining patient and employee data, and responding professionally to all stakeholders.

Requirements

The ideal candidate should have one year of administrative or office experience, with a healthcare background being strongly desired. Strong computer skills and the ability to communicate effectively are essential for this role.

Skills

Customer service
Scheduling
Administrative support
Computer skills
Data entry
Communication
Compassion
Empathy
Professionalism
Time management
Healthcare coordination

Benefits

Health benefit plans
Dental benefit plans
Education allowance
Employee Assistance Program
Employee perks
Exclusive offers
Celebration and Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Healthcare
Home health care
Administrative
Customer service
Data entry
Patient care
Staff coordination
Nursing
Therapeutic services
Personal support
Covid-19 vaccination
Health Canada
ParaMed
Office experience

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