Job Description
Reporting to the Senior Manager , Network and Site Technologies, the Site Technologies Analyst is responsible for supporting, maintaining, and deploying site-based technology solutions across Extendicare and ParaMed locations. This role plays a key part in ensuring the reliable operation of telephony, nurse call, security, and other site technologies while partnering with internal teams, care site leaders, and external vendors to deliver consistent, standardized technology solutions across a growing portfolio of sites.
This position will be based at our Head Office in Markham, Ontario. Extendicare offers a hybrid working environment.
Key responsibilities include:
- Provide day-to-day support and administration of site technology solutions including telephony, nurse call, security, and other operational technology platforms across Extendicare and ParaMed locations.
- Troubleshoot and resolve hardware, software, connectivity, and service-related issues, working closely with Service Desk, Infrastructure, Network, and vendor partners to ensure timely resolution.
- Act as a technical resource for site technology deployments, upgrades, relocations, and refresh initiatives across existing and newly acquired locations.
- Coordinate with internal stakeholders, third-party vendors, and service providers to support technology installations, maintenance activities, testing, and issue remediation.
- Assist with the implementation and standardization of site technology solutions, ensuring systems align with organizational standards, operational requirements, and security best practices.
- Support telephony services and technologies including VoIP, SIP, PRI, POTS, Direct Routing, and related telecommunications platforms.
- Conduct site assessments, gather technical requirements, and provide recommendations to support operational and project-based technology needs.
- Create and maintain technical documentation, inventories, support procedures, configuration records, and deployment plans.
- Monitor the performance and reliability of site technology environments, proactively identifying risks, recurring issues, and opportunities for improvement.
- Partner with cross-functional teams to support business initiatives, infrastructure projects, and technology modernization efforts across the organization.
- Participate in project planning, testing, implementation, and post-deployment support activities, while developing increased ownership of project deliverables over time.
- Provide on-site support and travel to care and operational locations as required to support deployments, troubleshooting, and business continuity needs.
- Stay current with emerging technologies and industry best practices, contributing recommendations that improve service delivery, efficiency, and user experience.
- Complete other duties as assigned.
What we’re looking for:
- Postsecondary education in Information Technology, Computer Systems, Telecommunications, or a related field; equivalent combination of education and experience will be considered.
- 1-3 years of experience in IT infrastructure, telephony, site technologies, or IT operations support.
- Experience supporting VoIP and telephony platforms, with working knowledge of technologies such as SIP, PRI, POTS, and Direct Routing.
- Strong understanding of networking fundamentals and infrastructure troubleshooting.
- Excellent communication and customer service skills with the ability to explain technical concepts to non-technical stakeholders.
- Experience working with vendors, service providers, and cross-functional business partners.
- Exposure to healthcare, long-term care, nurse call systems, or enterprise technology environments is considered an asset.
- Valid driver's licence and reliable vehicle with the ability to travel to sites as required.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:
- Continuous mentorship, support for life-long learning and growth opportunities.
- Opportunities for advancement and career growth within the organization.
- A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
- Employee Family Assistance Program.
- Robust benefits package.
Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.
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Time Type
Full time
Compensation Details
Compensation will be discussed during the recruiting process.
At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
