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Extendicare

Support Services Manager

Toronto, ON, Canada
Assist - Tendercare LTC (McNicoll Ave), Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job Description

Support Services Manager - Tendercare Living Centre

Candidates are invited to apply for the above full-time position to work at Tendercare Living Centre, comprised of 204 Long-Term care beds, and 55 bed Retirement residences, managed by Extendicare Assist, located in Scarborough, Ontario.

Mission:

Join us as a leader to over see and manage the Support Services department in our Long Term Care and Retirement homes. With your technical expertise, you will take a proactive approach to ongoing maintenance, and optimization of building equipment. Your passion for building trusted relationships and engaging a team of support services professionals will ensure we are able to provide an optimal quality of life for all our Residents.

Key Responsibilities:

achieving Resident & Family satisfaction and Employee engagement targets
ensuring that Health & Safety risks to Residents, employees and general public are minimized or emliminated
ensuring that installed equipment is maintained in working order or serviced as required
ensursing that capital spend and department budget are within established guidelines
Collaboration - working closely with the Executive Director and leadership team to maximize Resident satisfaction
Manage - hire, train and engage a team of environmental services staff to deliver quality service to our Residents
Comply - maintain environmental services in compliance with regulations and Extendicare policies and processes
Lend a Helping Hand - take a hands-on approach to leading, mentoring and helping environmental team members as required
Cultivate - build and maintain strong relationships with the residents, employees, managers, regional team and vendor partners
Respond with HEART - Hear, Empathize, Acknowledge, Respond & Thank

Qualifications:

post-secondary degree or diploma in a related filed or equivalent is required
minimum two (2) years' experience in a managerial or supervisor capacity in the area of support services/maintenance in a unionized environment (preference given to previous experience in long-term care, retirement or healthcare environments)
must be enrolled or willing to enroll in the "Property Admin Certificate (PAC) Program"
knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems (Operator certification or Journeyperson considered an asset)
knowledge and experience related to evidence-based practices associated with housekeeping, laundry and maintenance with a strong ability to manage a budget and financial spend
values of Respect, Integrity, Compassion & Excellence and a passion to work with seniors
must provide complete and current (within six months) Vulnerable Sector Check (including Criminal Background Check) or be willing to obtain one

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

continuous mentorship, support for life-long learning and growth opportunities
opportunities for advancement and career growth within the organization
a rewarding and meaningful work experience where you can enrich your life and the lives of others through your work

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors' population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@extendicare.com.

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

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More about this job

Responsibilities

Lead the support services department across long-term care and retirement residences, overseeing maintenance, environmental services, budgets, and regulatory compliance. Manage and develop staff, collaborate with the leadership team, and build relationships with residents, families, employees, and vendors to support resident satisfaction and safety.

Requirements

A post-secondary degree or diploma in a related field, or equivalent, and at least two years of supervisory or managerial experience in support services or maintenance in a unionized environment are required. Candidates need knowledge of building systems and experience with housekeeping, laundry, maintenance, and budget management; they must also be enrolled in or willing to enroll in the Property Admin Certificate program and provide or obtain a current Vulnerable Sector Check.

Skills

Facilities Maintenance
Building Systems
Plumbing
Electrical Systems
Mechanical Systems
HVAC
Emergency Systems
Budget Management
Team Leadership
Hiring And Training
Employee Engagement
Health And Safety
Housekeeping
Laundry Services
Regulatory Compliance
Resident And Family Relations

Benefits

Mentorship
Learning And Growth Opportunities
Career Advancement Opportunities
Meaningful Work Experience
Competitive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Long-Term Care
Retirement Residence
Support Services
Facilities Maintenance
Environmental Services
Building Systems
Plumbing
Electrical Systems
Mechanical Systems
HVAC
Emergency Systems
Property Admin Certificate (PAC)
Housekeeping
Laundry Services
Budget Management
Capital Spending
Unionized Environment
Health And Safety
Regulatory Compliance
Vulnerable Sector Check
Resident Satisfaction
Employee Engagement
Team Leadership
Vendor Relations

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