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Added 27 mins ago
M
Security Engineer II - Identity and Access Management
Marqeta
Remote, Canada
- Full-time
- Remote
Relevant certifications or IAM-specific credentials (e.g., CIAM/CAMS, CyberArk Certified, Okta Certified Consultant).
Added 1 hour ago
Project Manager (Renewal)
Region of Waterloo
Kitchener, ON
Collaborates with other Facilities Management staff in the development, implementation, and maintenance of program metrics, data, and strategic/continuous improvement initiatives. Leads…
Added 1 hour ago
TH
Nurse Practitioner (Casual) - M TDB Virt Care
Trillium Health Partners
ON · ON, Canada
- Part-time
…evaluation, complete administrative activities and participate in the development/revisions of policy and procedure. Other key components of the role may entail supporting research…
Added 1 hour ago
S
Operations Consultant - Part Time
sephora.com
Calgary, AB
- $17 to $20 CAD / hour
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 2 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 2 hours ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
…(ICP) will act as support with the ongoing implementation, development and evaluation of the infection prevention and control program for the Brant Community Healthcare System.…
Added 2 hours ago
HH
Service Advisor
HSC Holdings Inc
Toronto, ON
- Full-time
The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while…
Added 2 hours ago
HH
Parts Consultant
HSC Holdings Inc
Toronto, ON
- Full-time
Due to our continued growth, our North York Kia dealership is looking for a Parts Consultant to join our amazing team!
Added 3 hours ago
DR
Vice President, Sales
DMC Recruitment Group
Steinbach, MB
- Full-time
…margin performance, customer retention and growth, new business development, growth of market share, sales team productivity,…
Added 3 hours ago
DR
Vice President, Operations
DMC Recruitment Group
Steinbach, MB
- Full-time
Added 3 hours ago
SC
Sector Design Manager – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
Reporting to the Linear Infrastructure Design Director in support of the Co-Development Phase of the Alto High-Speed Rail (HSR) programme, the Sector Manager performs a vital technical role…
Added 3 hours ago
V
Senior Specialist Engineer
Vale
Canada
- Full-time
Manage and review consultant and contractor deliverables.
Added 5 hours ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
…technology partner alignment, delivery methodology, talent development, and commercial and delivery performance. The Senior Director will help define how the firm goes to market, how client…
Added 5 hours ago
BR
Artificial Intelligence Consultant
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- $80 to $85 CAD / hour
- Contract
…across British Columbia, is seeking an experienced AI Solutions Consultant for a 6-month hybrid contract, with the possibility of extension. The AI Solutions Consultant will work closely…
Added 5 hours ago
K
Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…experience, cost optimization, business architecture, AI use case development, and transformation…
Added 6 hours ago
SC
Customs Compliance Specialist
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ongoing professional development and opportunities for growth.
Added 6 hours ago
S
Sector Design Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to the Linear Infrastructure Design Director in support of the Co-Development Phase of the Alto High-Speed Rail (HSR) programme, the Sector Manager performs a vital technical role…
Added 6 hours ago
LS
Director of Construction, High-Rise Residential - Permanent - 19524
LRO Staffing
Toronto, ON
- Full-time
Construction lead on a high-rise rental community in Toronto, from preconstruction through occupancy. You are the builder's voice at the development table
Added 7 hours ago
S
Data Scientist Intern (Jan 2027 12 Months)
SOTI
Mississauga, ON
- Full-time
…Quality Assurance, User Experience, Product Management, Software Development, Marketing,…
Added 7 hours ago
R
Senior Manager, Application Development and Integration
RBC
Toronto, ON
- Full-time
Lead a team of development and application specialist resources; including FTEs, and contractors.
Added 7 hours ago
R
NetSuite Techno-Functional Consultant
Roadpost
Remote, Canada
- Contract
- Remote
…determine when native functionality is preferable to custom…
Added 8 hours ago
TG
Digital Marketing Specialist
Tommy Gun's Original Barbershop
Kelowna, BC
- Full-time
Maximize Uberall for SEO improvements and online reputation management with our SEO consultant.
Added 8 hours ago
TG
Digital Marketing Specialist
Tommy Gun's Original Barbershop
Kelowna, BC
- $60,000 to $65,000 CAD / year
- Full-time
Maximize Uberall for SEO improvements and online reputation management with our SEO consultant
Added 8 hours ago
HS
Zero Waste Consultant & Lead Auditor
HSR Services
Vancouver, BC
- Part-time
HSR Zero Waste is looking for a Zero Waste Consultant & Lead Auditor to help deliver and grow our Zero Waste consulting work across Canada.
Added 9 hours ago
R
Cyber Security Consultant
Raise
Vancouver, BC
- Contract
Cybersecurity Consultant - Policies and Standards

Business Systems Analyst - Microsoft D365 Customer Engagement

Toronto, ON, M5H 0B3, Canada

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Job details

Apply by: Jan 7, 2027
Experience: +2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Posting language: English
Posted: Oct 5, 2026

Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

EY is seeking a Business Systems Analyst with experience in Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform to support the design and delivery of enterprise digital transformation initiatives. Working closely with business stakeholders, Solution Architects, Technical Architects, developers, and project teams, you will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable business value.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

Business Analysis & Requirements Management

Lead client workshops, discovery sessions, and stakeholder interviews to gather, analyze, and document business requirements.
Translate business needs into user stories, process flows, functional specifications, acceptance criteria, and solution requirements.
Facilitate requirements prioritization, backlog management, and scope definition throughout the project lifecycle.
Support fit-gap assessments and recommend process improvements leveraging Dynamics 365 CE and Power Platform capabilities.

Business Process Transformation

Analyze and optimize business processes across Sales, Customer Service, Customer Insights, Field Service, and related CRM functions.
Document current-state and future-state processes and identify opportunities for automation, efficiency, and user adoption.
Drive process standardization and adoption of leading practices across client organizations.

Testing, Deployment & Adoption

Support test strategy development, User Acceptance Testing (UAT), defect triage, and business validation activities.
Ensure solutions meet business requirements and support successful deployment and release readiness.
Develop training materials, business documentation, and support change management and user adoption activities.
Assist with post-go-live support, issue resolution, and continuous improvement initiatives.

Stakeholder Management & Delivery Support

Act as the liaison between business stakeholders and technical teams throughout delivery.
Communicate project status, risks, dependencies, and recommendations to project leadership and client stakeholders.
Support estimation, planning, prioritization, and Agile delivery activities across project workstreams.
Contribute to proposals, demonstrations, solutioning activities, and client pursuits when required.

Skills and Attributes for Success

+2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Experience with Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or related CRM capabilities.
Strong requirements gathering, process mapping, workshop facilitation, and stakeholder management skills.
Experience creating user stories, business requirements documents, functional designs, process flows, and acceptance criteria.
Understanding of Agile delivery methodologies, backlog management, and product ownership concepts.
Ability to translate business requirements into functional solution designs and communicate effectively with technical teams.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent verbal and written communication skills with the ability to engage both business and technical audiences.
Experience with Power Platform capabilities, including Power Automate, Power Apps, Copilot, or low-code automation solutions, is considered an asset.

Preferred Qualifications

Experience delivering Dynamics 365 CE implementations within a consulting or system integrator environment.
Knowledge of CRM, customer experience, contact center, or field service business processes.
Microsoft certifications related to Dynamics 365, Power Platform, Business Analysis, or Agile methodologies.
Experience supporting enterprise-scale digital transformation and business process improvement initiatives.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto:

- For Staff: $65,500 to $82,000
- For Senior Consultant: $90,500 to $115,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

The Business Systems Analyst will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable value. They will also support testing, deployment, and change management activities to ensure successful adoption of Dynamics 365 and Power Platform solutions.

Requirements

Candidates must have at least 2 years of experience as a Business Analyst or Functional Consultant delivering Microsoft business applications. Strong skills in requirements gathering, process mapping, and stakeholder management are essential, along with knowledge of Agile methodologies.

Skills

Power Platform
Business analysis
Requirements gathering
Process mapping
Stakeholder management
User stories
Functional specifications
Agile delivery
Backlog management
CRM
Power Automate
Power Apps
Copilot
Change management
User acceptance testing

Benefits

Discretionary bonus program
Medical coverage
Prescription drug coverage
Dental coverage
Vacation policy
Paid personal days
Coaching and support
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Customer Engagement
Power Platform
Business Systems Analyst
CRM
Sales
Customer Service
Field Service
Customer Insights
Agile
User Stories
Functional Design
Process Flows
UAT
Power Automate
Power Apps
Copilot
Digital Transformation
Consulting
System Integrator
Requirements Management
Backlog Management
Change Management
Stakeholder Management
Business Process Improvement

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