Find work in Canada.

345,042 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
NG
Finance Business Systems Analyst
NFI Group Inc.
Winnipeg, MB
- Full-time
We are currently hiring for two Finance Business Systems Analyst positions. Both roles partner closely with Finance, Tax, and Technology stakeholders to deliver business value through…
Added 1 hour ago
NV
Senior Business Analyst (ID#5562)
New Value Solutions
St. John's, NL
- Contract
Minimum 7+ years of relevant professional experience as a Business Analyst supporting IT projects, enterprise applications, or system implementations.
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
P
Manager, Threat Hunting & Incident Response
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
…security analysts through regular interactions with the QA…
Added 1 hour ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 1 hour ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 1 hour ago
Senior GIS Analyst
WSP
Vancouver, BC
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 1 hour ago
NG
Finance Business Systems Analyst
NFI Group Inc.
Remote, Canada
- Full-time
- Remote
We are currently hiring for two Finance Business Systems Analyst positions. Both roles partner closely with Finance, Tax, and Technology stakeholders to deliver business value through…
Added 2 hours ago
S
Senior Business Analyst, PHIS
Sanya’k̓ula
Vancouver, BC
- Full-time
…Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts and methods and leads the analysis…
Added 3 hours ago
SS
IT Business Analyst
Sodales Solutions
Toronto, ON
- Full-time
In this role, you'll play a key part in shaping business and technology solutions that improve operational efficiency, enhance customer experiences, and support strategic growth. You'll…
Added 3 hours ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Champion and lead new Workday integrations with 3rd party applications to drive efficiencies and automation
Added 3 hours ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Champion and lead new Workday integrations with 3rd party applications to drive efficiencies and automation
Added 5 hours ago
CO
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
The Corporate Services department – Information Technology division is seeking a highly skilled and motivated Senior GIS Analyst with expertise in spatial data architecture and enterprise…
Added 6 hours ago
DI
QA Analyst (Bilingual - Mandarin/ English)
Dawn InfoTek
Toronto, ON
- Contract
Lead the QA and testing strategy for the English-to-Mandarin UI conversion of existing online banking applications.
Added 6 hours ago
GO
Fire Management Geomatics Analyst
Government of Northwest Territories
Fort Smith, NT
- $116,259 to $138,879 CAD / year
- Full-time
The Government of the Northwest Territories is seeking a Fire Management Geomatics Analyst to join the Department of Environment and Climate Change’s Forest Management Division in Fort…
Added 6 hours ago
AC
Senior System Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
…cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable…
Added 6 hours ago
AC
Senior System Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
…cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable…
Added 6 hours ago
Business Analyst, Experience
WestJet Group
Toronto, ON · Calgary, AB
The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business…
Added 7 hours ago
S
Senior Application System Analyst
Sobeys
Stellarton, NS
- Full-time
Coordinate the development of comprehensive business cases with cost and benefit dimensions for proposed Information Technology projects that are used at management and executive levels for…
Added 7 hours ago
Business Analyst, Experience
WestJet Group
Calgary, AB · Toronto, ON
The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business…
Added 7 hours ago
TG
DevOps Analyst
TMX Group
Toronto, ON
- Full-time
Repporting to DevOps Lead, Production Operations, you will join a growing practice around Agile, DevOps, Continuous Integration/Development, and Infrastructure as Code. This is a…
Added 7 hours ago
T
Senior Business Process Analyst
TD
Dieppe, NB · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
TG
DevOps Analyst
TMX Group
Montreal, QC
- Full-time
Repporting to DevOps Lead, Production Operations, you will join a growing practice around Agile, DevOps, Continuous Integration/Development, and Infrastructure as Code. This is a…
Added 7 hours ago
PS
Senior Analyst, Total Fund Solutions
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Reporting to the Director, Total Fund Solutions, the Senior Analyst will support and advise our business stakeholders such as the Total Fund Management, Risk and Performance teams and…
Added 7 hours ago
Corporate Reporting Analyst
Government of Alberta
AB
Join a team at the center of government financial reporting and transformation. As a Corporate Reporting Analyst within the Corporate Consolidations and Reporting group in the Office of the…

Business Systems Analyst - Microsoft D365 Customer Engagement

Toronto, ON, M5H 0B3, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 7, 2027
Experience: +2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Posting language: English
Posted: Oct 5, 2026

Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

EY is seeking a Business Systems Analyst with experience in Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform to support the design and delivery of enterprise digital transformation initiatives. Working closely with business stakeholders, Solution Architects, Technical Architects, developers, and project teams, you will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable business value.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

Business Analysis & Requirements Management

Lead client workshops, discovery sessions, and stakeholder interviews to gather, analyze, and document business requirements.
Translate business needs into user stories, process flows, functional specifications, acceptance criteria, and solution requirements.
Facilitate requirements prioritization, backlog management, and scope definition throughout the project lifecycle.
Support fit-gap assessments and recommend process improvements leveraging Dynamics 365 CE and Power Platform capabilities.

Business Process Transformation

Analyze and optimize business processes across Sales, Customer Service, Customer Insights, Field Service, and related CRM functions.
Document current-state and future-state processes and identify opportunities for automation, efficiency, and user adoption.
Drive process standardization and adoption of leading practices across client organizations.

Testing, Deployment & Adoption

Support test strategy development, User Acceptance Testing (UAT), defect triage, and business validation activities.
Ensure solutions meet business requirements and support successful deployment and release readiness.
Develop training materials, business documentation, and support change management and user adoption activities.
Assist with post-go-live support, issue resolution, and continuous improvement initiatives.

Stakeholder Management & Delivery Support

Act as the liaison between business stakeholders and technical teams throughout delivery.
Communicate project status, risks, dependencies, and recommendations to project leadership and client stakeholders.
Support estimation, planning, prioritization, and Agile delivery activities across project workstreams.
Contribute to proposals, demonstrations, solutioning activities, and client pursuits when required.

Skills and Attributes for Success

+2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Experience with Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or related CRM capabilities.
Strong requirements gathering, process mapping, workshop facilitation, and stakeholder management skills.
Experience creating user stories, business requirements documents, functional designs, process flows, and acceptance criteria.
Understanding of Agile delivery methodologies, backlog management, and product ownership concepts.
Ability to translate business requirements into functional solution designs and communicate effectively with technical teams.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent verbal and written communication skills with the ability to engage both business and technical audiences.
Experience with Power Platform capabilities, including Power Automate, Power Apps, Copilot, or low-code automation solutions, is considered an asset.

Preferred Qualifications

Experience delivering Dynamics 365 CE implementations within a consulting or system integrator environment.
Knowledge of CRM, customer experience, contact center, or field service business processes.
Microsoft certifications related to Dynamics 365, Power Platform, Business Analysis, or Agile methodologies.
Experience supporting enterprise-scale digital transformation and business process improvement initiatives.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto:

- For Staff: $65,500 to $82,000
- For Senior Consultant: $90,500 to $115,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

Apply About employer

More about this job

Responsibilities

The Business Systems Analyst will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable value. They will also support testing, deployment, and change management activities to ensure successful adoption of Dynamics 365 and Power Platform solutions.

Requirements

Candidates must have at least 2 years of experience as a Business Analyst or Functional Consultant delivering Microsoft business applications. Strong skills in requirements gathering, process mapping, and stakeholder management are essential, along with knowledge of Agile methodologies.

Skills

Power Platform
Business analysis
Requirements gathering
Process mapping
Stakeholder management
User stories
Functional specifications
Agile delivery
Backlog management
CRM
Power Automate
Power Apps
Copilot
Change management
User acceptance testing

Benefits

Discretionary bonus program
Medical coverage
Prescription drug coverage
Dental coverage
Vacation policy
Paid personal days
Coaching and support
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Customer Engagement
Power Platform
Business Systems Analyst
CRM
Sales
Customer Service
Field Service
Customer Insights
Agile
User Stories
Functional Design
Process Flows
UAT
Power Automate
Power Apps
Copilot
Digital Transformation
Consulting
System Integrator
Requirements Management
Backlog Management
Change Management
Stakeholder Management
Business Process Improvement

Report this job