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Added 6 mins ago
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Senior Customer Care Representative - Calgary, AB
BASF
Calgary, AB
- Full-time
Providing timely, accurate, and solution-oriented support to growers, retailers, and internal stakeholders regarding BASF products and agronomic recommendations.
Added 7 mins ago
I
Software Engineer
Insight
Remote, Canada
- Full-time
- Remote
…Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital…
Added 7 mins ago
CI
Student Intern, IT Application Associate
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
With deep expertise in design, engineering, manufacturing, supply chain management and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid…
Added 7 mins ago
E
Principal Technical Consultant, Senior Hydrogeologist
ERM
Calgary, AB · Vancouver, BC
- $109,900 to $147,300 CAD / year
- Full-time
…water and environmental challenges, this opportunity offers the platform to make a meaningful strategic impact. As a Principal Technical Consultant, Senior Hydrogeologist based in Calgary…
Added 21 mins ago
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Portfolio Manager, Multi-Asset Wealth Solutions
Purpose
Toronto, ON
- Full-time
AI handles the aggregation - pulling model and fund performance data, drafting first-pass commentary, flagging mandate drift across sub-advisors. You handle the judgment - the construction…
Added 21 mins ago
CI
Mortgage Analyst
Canada ICI Capital Corporation
Vancouver, BC
- Full-time
Evaluate the quality of the mortgage investment through analysis of operating statements, rent rolls, financial statements, market data, third party engineering reports, and appraisals.
Added 21 mins ago
K
Senior Compliance Officer
Kelly
Ottawa, ON · Kanata, ON
- $50 to $53 USD / hour
- Full-time
Support the development, implementation, and maintenance of compliance programs aligned with organizational strategy and regional regulatory requirements.
Added 21 mins ago
TU
Junior NLP Data Scientist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Part-time
The Department of Psychiatry at the University of British Columbia (UBC) is seeking a part-time Junior NLP Data Scientist to join a dynamic, interdisciplinary research program focused on…
Added 37 mins ago
AH
AI/ML Engineer
Axon Health
Ottawa, ON
- Full-time
Axon Health is the AI-native platform for community care: addiction treatment centres, recovery housing, foster care, family services, drug treatment courts and outpatient programs in…
Added 52 mins ago
HR Business Partner - Canada & US
Boomi
Canada
Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the…
Added 1 hour ago
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Manager, Developer Experience & AI Enablement
Eyeline
Vancouver, BC
- $205,000 to $305,000 CAD / year
- Full-time
…accomplished and highly motivated leader for our new Agentic Developer Experience group – someone with a proven track record of leading teams who build and support software development…
Added 1 hour ago
Growth Marketing Manager
MongoDB
Toronto, ON
…innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data…
Added 1 hour ago
CI
Student Intern, Quality Engineering
Celestica International LP
Newmarket, ON
- $23 to $30 CAD / hour
With deep expertise in design, engineering, manufacturing, supply chain management and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid…
Added 1 hour ago
Senior Assurance Solutions Architect, AWS Security Assurance Services
Amazon
Ottawa, ON
…architectures? The AWS Security Assurance Service team within AWS Support is seeking a talented Assurance Consultant to help the expansion of the Security Assurance practice and educate our…
Added 1 hour ago
RF
Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
…standout ingredients, products, packaging ideas, and partners; support RFx processes and negotiations; evaluate the vendor landscape and develop optimized vendor-network strategies; and…
Added 1 hour ago
SO
Senior Software Engineer, Dentrix Ascend
Software of Excellence
Surrey, BC
- Full-time
…development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States. Engineers in Canada work closely with product and engineering…
Added 1 hour ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Toronto, ON
- Full-time
WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement…
Added 1 hour ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Vancouver, BC
- Full-time
WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement…
Added 2 hours ago
B
HR Business Partner - Canada & US
Boomi
Vancouver, BC
- Full-time
Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the…
Added 2 hours ago
KG
Junior Software Developer
KEV Group
Toronto, ON
- Full-time
KEV builds mission-critical financial software for K12 schools across North America. Our platform provides real-time visibility and control over how funds are collected and managed,…
Added 2 hours ago
HS
Senior Software Engineer
Henry Schein One Canada
Surrey, BC
- Full-time
…development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States. Engineers in Canada work closely with product and engineering…
Added 2 hours ago
M
Summer Intern 2027 - Product Management & Risk Technology
Manulife
Toronto, ON
- Full-time
…continuous improvement of risk technology solutions on the Archer…
Added 2 hours ago
Technology Consulting - Corporate, Commercial
EY
Toronto, ON · Montreal, QC
…capabilities through digital transformation, emerging technologies, data-driven decision making, and platform modernization…
Added 2 hours ago
R
Corporate Strategy Manager
Rightsline
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties, across all markets and platforms, instantly. Departments can…
Added 2 hours ago
V
Client Success Representative
Vistera
Coquitlam, BC
- $80,000 to $85,000 CAD / year
- Full-time
…(lawyers, HR consultants, and finance experts) who power our platform. Think of this as a client success role, but your client is our expert community. As our network and transaction volume…

Business Systems Analyst - Microsoft D365 Customer Engagement

Toronto, ON, M5H 0B3, Canada

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Job details

Apply by: Jan 7, 2027
Experience: +2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Posting language: English
Posted: Oct 5, 2026

Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

EY is seeking a Business Systems Analyst with experience in Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform to support the design and delivery of enterprise digital transformation initiatives. Working closely with business stakeholders, Solution Architects, Technical Architects, developers, and project teams, you will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable business value.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

Business Analysis & Requirements Management

Lead client workshops, discovery sessions, and stakeholder interviews to gather, analyze, and document business requirements.
Translate business needs into user stories, process flows, functional specifications, acceptance criteria, and solution requirements.
Facilitate requirements prioritization, backlog management, and scope definition throughout the project lifecycle.
Support fit-gap assessments and recommend process improvements leveraging Dynamics 365 CE and Power Platform capabilities.

Business Process Transformation

Analyze and optimize business processes across Sales, Customer Service, Customer Insights, Field Service, and related CRM functions.
Document current-state and future-state processes and identify opportunities for automation, efficiency, and user adoption.
Drive process standardization and adoption of leading practices across client organizations.

Testing, Deployment & Adoption

Support test strategy development, User Acceptance Testing (UAT), defect triage, and business validation activities.
Ensure solutions meet business requirements and support successful deployment and release readiness.
Develop training materials, business documentation, and support change management and user adoption activities.
Assist with post-go-live support, issue resolution, and continuous improvement initiatives.

Stakeholder Management & Delivery Support

Act as the liaison between business stakeholders and technical teams throughout delivery.
Communicate project status, risks, dependencies, and recommendations to project leadership and client stakeholders.
Support estimation, planning, prioritization, and Agile delivery activities across project workstreams.
Contribute to proposals, demonstrations, solutioning activities, and client pursuits when required.

Skills and Attributes for Success

+2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Experience with Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or related CRM capabilities.
Strong requirements gathering, process mapping, workshop facilitation, and stakeholder management skills.
Experience creating user stories, business requirements documents, functional designs, process flows, and acceptance criteria.
Understanding of Agile delivery methodologies, backlog management, and product ownership concepts.
Ability to translate business requirements into functional solution designs and communicate effectively with technical teams.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent verbal and written communication skills with the ability to engage both business and technical audiences.
Experience with Power Platform capabilities, including Power Automate, Power Apps, Copilot, or low-code automation solutions, is considered an asset.

Preferred Qualifications

Experience delivering Dynamics 365 CE implementations within a consulting or system integrator environment.
Knowledge of CRM, customer experience, contact center, or field service business processes.
Microsoft certifications related to Dynamics 365, Power Platform, Business Analysis, or Agile methodologies.
Experience supporting enterprise-scale digital transformation and business process improvement initiatives.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto:

- For Staff: $65,500 to $82,000
- For Senior Consultant: $90,500 to $115,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

The Business Systems Analyst will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable value. They will also support testing, deployment, and change management activities to ensure successful adoption of Dynamics 365 and Power Platform solutions.

Requirements

Candidates must have at least 2 years of experience as a Business Analyst or Functional Consultant delivering Microsoft business applications. Strong skills in requirements gathering, process mapping, and stakeholder management are essential, along with knowledge of Agile methodologies.

Skills

Power Platform
Business analysis
Requirements gathering
Process mapping
Stakeholder management
User stories
Functional specifications
Agile delivery
Backlog management
CRM
Power Automate
Power Apps
Copilot
Change management
User acceptance testing

Benefits

Discretionary bonus program
Medical coverage
Prescription drug coverage
Dental coverage
Vacation policy
Paid personal days
Coaching and support
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Customer Engagement
Power Platform
Business Systems Analyst
CRM
Sales
Customer Service
Field Service
Customer Insights
Agile
User Stories
Functional Design
Process Flows
UAT
Power Automate
Power Apps
Copilot
Digital Transformation
Consulting
System Integrator
Requirements Management
Backlog Management
Change Management
Stakeholder Management
Business Process Improvement

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