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Added 1 min ago
EW
Engineering Project Manager II
ERCO Worldwide
Mississauga, ON
- Full-time
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Manager, Portfolio Management Group, Private Wealth
BMO
Toronto, ON
- Full-time
In some cases, may have direct interaction with clients in establishing appropriate Investment Policy Statements for centrally managed mandates for Trust and staff accounts.
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T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
Provides training / guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests
Added 3 mins ago
UO
Research Platform Cloud Designer -Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies invites applications for a Research Platform Cloud Designer. This Full-time Fixed Term position is for approximately 24 months (based on length of grant…
Added 3 mins ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
Previous hands-on experience as a technical delivery professional, architect, developer, data engineer, analytics leader, or similar role, with the ability to remain technically credible…
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Staff Back End Engineer (Applications)
Forma.ai
Toronto, ON
- Full-time
…core customer-facing capabilities. We are seeking a Senior Staff Backend Engineer to join our application teams and help set technical direction across multiple domains within engineering.…
Added 4 mins ago
BR
City Launcher (Toronto)
Brodie Rec League
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Build and keep relationships with the people who move players: coaches, trainers, gym staff, run organizers, barbers, group-chat admins, local business owners.
Added 16 mins ago
PC
ServiceNow Specialist
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Reports to: Manager, IT Service Management Platform and Process Services
Added 16 mins ago
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Director, Mid-Market Mergers & Acquisitions- EN
RBC
Montreal, QC
- Full-time
Support Senior Directors and Managing Directors in originating, pitching and winning M&A mandates by building trust with entrepreneurial clients and leveraging RBC’s platform
Added 16 mins ago
LF
Maintenance Team Leader
Leclerc Foods
Cornwall, ON
- Full-time
Ensure all Health & Safety events are properly documented, investigated, and addressed with corrective actions in the SMAAT platform.
Added 19 mins ago
Back of House Manager
JD Sports / Livestock / Size?
Edmonton, AB
● Encourage and foster personal progression throughout the staff team.
Added 47 mins ago
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License Owner, Vancouver
Stranger Soccer
Vancouver, BC
- Full-time
…you to download the Stranger Soccer app and experience the platform…
Added 47 mins ago
AS
Power Platform Consultant
Alquemy Search & Consulting
Winnipeg, MB
- Full-time
We are seeking a Power Platform Consultant to design and implement a scalable Microsoft 365 collaboration, document management, and information management solution within a complex…
Added 47 mins ago
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Senior Producer, Audience Growth(English Services) (On-Site)
Radio-Canada
Vancouver, BC
- Full-time
You bring a deep understanding of platform behaviours, effective publishing practices, video formats, SEO, comments, moderation and audience expectations. You understand and keep up to date…
Added 49 mins ago
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Personal Banking Associate
TD
Winnipeg, MB
- Full-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 49 mins ago
T
Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
Added 49 mins ago
T
Personal Banking Associate - Future Opportunities
TD
Mississauga, ON
- Full-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 49 mins ago
T
Manager, Customer Experience
TD
Sudbury, ON
- Part-time
· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal…
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Assistant Branch Manager Trainee
TD
Vaughan, ON · Woodbridge, ON
- Full-time
Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines
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Personal Banker
TD
AB
- Full-time
Act as a point of contact for the frontline staff in handling customer problems
Added 49 mins ago
Business Systems Analyst - Microsoft D365 Customer Engagement
EY
Toronto, ON
…Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform to support the design and delivery of enterprise digital transformation initiatives. Working closely with business…
Added 1 hour ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
New Hamburg, ON
- Full-time
…achievement and well-being of all students through partnering with staff, parents, families, caregivers and communities to promote success in learning and life. Additional information…
Added 1 hour ago
CO
Job ID #31749: Application Support Specialist - EAM - REPOST
City Of Hamilton
Hamilton, ON
- Full-time
…much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged…
Added 1 hour ago
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Business Architect, Level 3 – Product Owner & Business Transformation Lead
Orangutech
Remote, Canada
- Temporary
- Remote
You'll own the product for a new mobile inspection application built on Microsoft Power Platform. It lets marine safety inspectors across Canada capture inspection notes, deficiencies,…
Added 1 hour ago
Technical Officer, Wafer Fabrication (MOCVD)
National Research Council Canada
Ottawa, ON
Basic experience documenting process steps and results using a Manufacturing Execution System (MES) or equivalent production tracking platform.

Business Systems Analyst - Microsoft D365 Customer Engagement

Toronto, ON, M5H 0B3, Canada

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Job details

Apply by: Jan 7, 2027
Experience: +2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Posting language: English
Posted: Oct 5, 2026

Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

EY is seeking a Business Systems Analyst with experience in Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform to support the design and delivery of enterprise digital transformation initiatives. Working closely with business stakeholders, Solution Architects, Technical Architects, developers, and project teams, you will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable business value.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

Business Analysis & Requirements Management

Lead client workshops, discovery sessions, and stakeholder interviews to gather, analyze, and document business requirements.
Translate business needs into user stories, process flows, functional specifications, acceptance criteria, and solution requirements.
Facilitate requirements prioritization, backlog management, and scope definition throughout the project lifecycle.
Support fit-gap assessments and recommend process improvements leveraging Dynamics 365 CE and Power Platform capabilities.

Business Process Transformation

Analyze and optimize business processes across Sales, Customer Service, Customer Insights, Field Service, and related CRM functions.
Document current-state and future-state processes and identify opportunities for automation, efficiency, and user adoption.
Drive process standardization and adoption of leading practices across client organizations.

Testing, Deployment & Adoption

Support test strategy development, User Acceptance Testing (UAT), defect triage, and business validation activities.
Ensure solutions meet business requirements and support successful deployment and release readiness.
Develop training materials, business documentation, and support change management and user adoption activities.
Assist with post-go-live support, issue resolution, and continuous improvement initiatives.

Stakeholder Management & Delivery Support

Act as the liaison between business stakeholders and technical teams throughout delivery.
Communicate project status, risks, dependencies, and recommendations to project leadership and client stakeholders.
Support estimation, planning, prioritization, and Agile delivery activities across project workstreams.
Contribute to proposals, demonstrations, solutioning activities, and client pursuits when required.

Skills and Attributes for Success

+2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Experience with Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or related CRM capabilities.
Strong requirements gathering, process mapping, workshop facilitation, and stakeholder management skills.
Experience creating user stories, business requirements documents, functional designs, process flows, and acceptance criteria.
Understanding of Agile delivery methodologies, backlog management, and product ownership concepts.
Ability to translate business requirements into functional solution designs and communicate effectively with technical teams.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent verbal and written communication skills with the ability to engage both business and technical audiences.
Experience with Power Platform capabilities, including Power Automate, Power Apps, Copilot, or low-code automation solutions, is considered an asset.

Preferred Qualifications

Experience delivering Dynamics 365 CE implementations within a consulting or system integrator environment.
Knowledge of CRM, customer experience, contact center, or field service business processes.
Microsoft certifications related to Dynamics 365, Power Platform, Business Analysis, or Agile methodologies.
Experience supporting enterprise-scale digital transformation and business process improvement initiatives.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto:

- For Staff: $65,500 to $82,000
- For Senior Consultant: $90,500 to $115,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

The Business Systems Analyst will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable value. They will also support testing, deployment, and change management activities to ensure successful adoption of Dynamics 365 and Power Platform solutions.

Requirements

Candidates must have at least 2 years of experience as a Business Analyst or Functional Consultant delivering Microsoft business applications. Strong skills in requirements gathering, process mapping, and stakeholder management are essential, along with knowledge of Agile methodologies.

Skills

Power Platform
Business analysis
Requirements gathering
Process mapping
Stakeholder management
User stories
Functional specifications
Agile delivery
Backlog management
CRM
Power Automate
Power Apps
Copilot
Change management
User acceptance testing

Benefits

Discretionary bonus program
Medical coverage
Prescription drug coverage
Dental coverage
Vacation policy
Paid personal days
Coaching and support
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Customer Engagement
Power Platform
Business Systems Analyst
CRM
Sales
Customer Service
Field Service
Customer Insights
Agile
User Stories
Functional Design
Process Flows
UAT
Power Automate
Power Apps
Copilot
Digital Transformation
Consulting
System Integrator
Requirements Management
Backlog Management
Change Management
Stakeholder Management
Business Process Improvement

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