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Added 6 mins ago
R
Senior Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 6 mins ago
IG
Power BI Analyst
Insight Global
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Insight Global is seeking a results-driven Business Intelligence Analyst to join a leading financial institution in Toronto on a contract basis. In this role, you'll collaborate closely…
Added 6 mins ago
C(
Content Associate, Data
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Professional experience writing about business, finance, or investing, ideally as a journalist, analyst, researcher, or in-house writer.
Added 6 mins ago
FH
Credit Analyst
Fuze HR Solutions
Concord, ON
- Full-time
We’re looking for a Junior Credit Analyst to join our team in Concord. This is a great opportunity for someone with experience in credit, accounts receivable, finance, accounting, or…
Added 37 mins ago
WR
OT Security Analyst
Whitecap Resources Inc.
Calgary, AB
- Full-time
The OT Security Analyst will work closely with the OT Security team, provide day-to-day operational support for OT environments, act as an internal SOC team member, and complete…
Added 50 mins ago
KI
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, BC
- $90,000 to $125,000 CAD / year
- Full-time
We are seeking an Operational Analyst who you will be responsible for delivering high-impact dashboards, metrics and reporting across various operational teams. You will play a critical…
Added 50 mins ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 50 mins ago
TU
Academic Support Analyst
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Business Solutions 3 | Business Solutions and Support | Enrolment Services
Added 51 mins ago
RB
Senior Analyst, IT Risk Analytics & Reporting (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Analyst, IT Risk Analytics & Reporting, you work with data enhancement, and governance of enterprise technology risk metrics. This role serves as a critical bridge between…
Added 51 mins ago
S
Senior Manager, Content & Brand (CAN/USA)
Solink
Remote, Canada
- Full-time
- Remote
Experience building or running a speaker, analyst, or influencer program (conferences, paid podcasts, partner co-marketing).
Added 1 hour ago
TH
Compensation Analyst - 1-year Contract
The Home Depot Canada
Toronto, ON
- Full-time
The Compensation Analyst supports the administration and delivery of compensation programs that align with Home Depot's business objectives and associate needs. This role is responsible for…
Added 1 hour ago
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Analyst, Strategy & Business Development
Bombardier
Dorval, QC
- Full-time
…and monitor corrective action plans. Escalate major risks and support sourcing, transition, or supplier replacement strategies when…
Added 1 hour ago
AC
Senior Analyst Enterprise Performance
Alimentation Couche-Tard
Laval, QC
- Internship
As Senior Analyst Enterprise Performance, you will provide critical financial analysis and reporting support for enterprise-wide planning, forecasting, and performance management processes.…
Added 1 hour ago
SI
Financial Analyst - Calgary, AB
Strad Inc
Calgary, AB
- Full-time
The Financial Analyst delivers financial and operational insight to support Finance, Operations, and senior management. The position partners with business users, finance leaders, and…
Added 1 hour ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
Originate and support client opportunities in partnership with sales leadership, including serving as the senior SME in pursuits, proposals, RFPs, and executive client conversations.
Added 1 hour ago
UO
Academic Support Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Business Solutions 3 | Business Solutions and Support | Enrolment Services
Added 1 hour ago
T
Senior Analyst, Margin Accounts Group (4583)
TD
Toronto, ON
- Full-time
The team has a rare opportunity to support products and businesses ranging from foreign exchange, commodities, credit, equity, interest rates, securities financing, and prime brokerage. The…
Added 1 hour ago
T
Analyst, Margin Accounts Group (5576)
TD
Toronto, ON
- Full-time
The team has a rare opportunity to support products and businesses ranging from foreign exchange, commodities, credit, equity, interest rates, securities financing, and prime brokerage. The…
Added 1 hour ago
Cyber Security Operational Technology Senior Analyst or Analyst
Pembina Pipeline Corporation
Calgary, AB
…hiring for a Cyber Security Operational Technology (OT) Senior Analyst or Analyst to join our Cyber Security team. Reporting to the Cyber Security Ops & Identity Management Manager, the…
Added 1 hour ago
FB
Senior Analyst, Financial Reporting
Fairstone Bank
Montreal, QC
- Full-time
Join Fairstone as a Senior Analyst, Financial Reporting, and be part of our talented and growing team!
Added 1 hour ago
FB
Analyst, Loan and Insurance Accounting
Fairstone Bank
Montreal, QC
- Full-time
Join Fairstone as an Analyst, Loan and Insurance Accounting and be part of our talented and growing team!
Added 1 hour ago
IO
HR Governance & Risk Analyst
Irving Oil
Saint John, NB
- Full-time
As an HR Governance and Risk Analyst, you will support the development, execution, and continuous improvement of HR governance, compliance, and risk management programs. You will help…
Added 1 hour ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
…development to strengthen rating quality, inform research, and support informed decision-making across the infrastructure and project finance…
Added 1 hour ago
AG
SOC Analyst (Night Shift)
ATCO Group
AB · Calgary, AB
- Full-time
As a Security Operations Centre (SOC) Analyst - Nights, you will serve as a first responder to security incidents and are integral in preventing, detecting, and responding to cyber threats…
Added 2 hours ago
SP
Clinical Supervisor
Surrey Place
Toronto, ON · Scarborough, ON
- Full-time
Support intake screening for eligibility, waitlist and other community service referrals as assigned.

Business Systems Analyst - Microsoft D365 Customer Engagement

Toronto, ON, M5H 0B3, Canada

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Job details

Apply by: Jan 7, 2027
Experience: +2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Posting language: English
Posted: Oct 5, 2026

Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

EY is seeking a Business Systems Analyst with experience in Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform to support the design and delivery of enterprise digital transformation initiatives. Working closely with business stakeholders, Solution Architects, Technical Architects, developers, and project teams, you will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable business value.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

Business Analysis & Requirements Management

Lead client workshops, discovery sessions, and stakeholder interviews to gather, analyze, and document business requirements.
Translate business needs into user stories, process flows, functional specifications, acceptance criteria, and solution requirements.
Facilitate requirements prioritization, backlog management, and scope definition throughout the project lifecycle.
Support fit-gap assessments and recommend process improvements leveraging Dynamics 365 CE and Power Platform capabilities.

Business Process Transformation

Analyze and optimize business processes across Sales, Customer Service, Customer Insights, Field Service, and related CRM functions.
Document current-state and future-state processes and identify opportunities for automation, efficiency, and user adoption.
Drive process standardization and adoption of leading practices across client organizations.

Testing, Deployment & Adoption

Support test strategy development, User Acceptance Testing (UAT), defect triage, and business validation activities.
Ensure solutions meet business requirements and support successful deployment and release readiness.
Develop training materials, business documentation, and support change management and user adoption activities.
Assist with post-go-live support, issue resolution, and continuous improvement initiatives.

Stakeholder Management & Delivery Support

Act as the liaison between business stakeholders and technical teams throughout delivery.
Communicate project status, risks, dependencies, and recommendations to project leadership and client stakeholders.
Support estimation, planning, prioritization, and Agile delivery activities across project workstreams.
Contribute to proposals, demonstrations, solutioning activities, and client pursuits when required.

Skills and Attributes for Success

+2 years of experience as a Business Analyst, Business Systems Analyst, Functional Consultant, or similar role delivering Microsoft business applications solutions.
Experience with Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or related CRM capabilities.
Strong requirements gathering, process mapping, workshop facilitation, and stakeholder management skills.
Experience creating user stories, business requirements documents, functional designs, process flows, and acceptance criteria.
Understanding of Agile delivery methodologies, backlog management, and product ownership concepts.
Ability to translate business requirements into functional solution designs and communicate effectively with technical teams.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent verbal and written communication skills with the ability to engage both business and technical audiences.
Experience with Power Platform capabilities, including Power Automate, Power Apps, Copilot, or low-code automation solutions, is considered an asset.

Preferred Qualifications

Experience delivering Dynamics 365 CE implementations within a consulting or system integrator environment.
Knowledge of CRM, customer experience, contact center, or field service business processes.
Microsoft certifications related to Dynamics 365, Power Platform, Business Analysis, or Agile methodologies.
Experience supporting enterprise-scale digital transformation and business process improvement initiatives.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto:

- For Staff: $65,500 to $82,000
- For Senior Consultant: $90,500 to $115,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

The Business Systems Analyst will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable value. They will also support testing, deployment, and change management activities to ensure successful adoption of Dynamics 365 and Power Platform solutions.

Requirements

Candidates must have at least 2 years of experience as a Business Analyst or Functional Consultant delivering Microsoft business applications. Strong skills in requirements gathering, process mapping, and stakeholder management are essential, along with knowledge of Agile methodologies.

Skills

Power Platform
Business analysis
Requirements gathering
Process mapping
Stakeholder management
User stories
Functional specifications
Agile delivery
Backlog management
CRM
Power Automate
Power Apps
Copilot
Change management
User acceptance testing

Benefits

Discretionary bonus program
Medical coverage
Prescription drug coverage
Dental coverage
Vacation policy
Paid personal days
Coaching and support
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Customer Engagement
Power Platform
Business Systems Analyst
CRM
Sales
Customer Service
Field Service
Customer Insights
Agile
User Stories
Functional Design
Process Flows
UAT
Power Automate
Power Apps
Copilot
Digital Transformation
Consulting
System Integrator
Requirements Management
Backlog Management
Change Management
Stakeholder Management
Business Process Improvement

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