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Added 8 mins ago
2600001308 - Strategy Management Consultant
Lakeridge Health
Whitby, ON
Full-time
The Strategy Management Consultant will play a lead role to support the development and implementation of the Strategy Deployment process, tools, training and activities to achieve…
Added 8 mins ago
Store Manager - Cross Iron Mills
Lush Fresh Handmade Cosmetics North America
Rocky View No 44, AB · Rocky View County, AB
Full-time
…you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way…
Added 8 mins ago
Saint John Manager,Food Service,Environmental Services and Patient Support (MFEM) (N-B) PCN 1250911
Horizon Health Network
Saint John, NB
Full-time
Lead and coach a diverse team of staff and supervisors in food and environmental services.
Added 8 mins ago
Store Manager - New Store Opening!
Grafton Apparel Ltd.
Sarnia, ON
Full-time
…overall success. Reporting to the Regional Manager, you will lead, coach and inspire your team to deliver an exceptional customer experience while achieving sales, productivity and…
Added 8 mins ago
Leader en excellence opérationnelle AOS - LEAD lean manufacturing AOS
Airbus Aircraft
Montreal, QC
Full-time
The A220 commercial aircraft Programme is looking for a LEAD lean manufacturing AOS
Added 8 mins ago
Team Leader
Mountain Warehouse
Langley (District), BC · City of Langley, BC
$18.75 CAD / hour
Part-time
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
Added 8 mins ago
Poste Chef Méthode Support / Head of Support Methods
Airbus Aircraft
Montreal, QC
Full-time
Added 8 mins ago
Concepteur Outillage /Tool Designer
Airbus Aircraft
Montreal, QC
Full-time
Added 8 mins ago
Professionnel en ingénierie, Navigabilité / Engineering Professional, Airworthiness
Airbus Aircraft
Montreal, QC
Full-time
Added 8 mins ago
Développeur Responsable technique Skywise / Skywise tech lead developer
Airbus Aircraft
Montreal, QC
Full-time
The A220 commercial aircraft Programme is looking for a Skywise tech lead to join our Digital and Industrial innovation team based in Mirabel (Québec, Canada), where you will work in close…
Added 8 mins ago
Communications Manager
PIPSC IPFPC
Ottawa, ON
$136,379 to $170,473 CAD / year
Full-time
Lead the operations of the Communications Division by establishing priorities, allocating resources and ensuring the effective delivery of integrated communications services in support of…
Added 8 mins ago
Solution Engineer - Cloud & AI (Data)
Microsoft
Ottawa, ON
Full-time
Lead hands-on engagements - hackathons and architecture workshops - to accelerate adoption of Microsoft’s cloud platforms.
Added 8 mins ago
Lead Quality Assurance Engineer
RemitBee™
Mississauga, ON
$65,000 to $90,000 CAD / year
Full-time
You should know this is a hands-on lead role, not a management one. You'll mentor the team and delegate, but you'll also be writing automation yourself. If you're looking to move fully out…
Added 8 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Added 8 mins ago
Care Planner and Relationship Coordinator
Angels My Way Home Care
Oakville, ON
Full-time
Experience: Minimum 5 years of hands-on PSW experience, including 1–3 years in a supervision, lead, or coordination capacity.
Added 8 mins ago
Data Platform Sales Representative
Oracle
Quebec, QC
$121,200 to $171,200 CAD / year
Full-time
Lead strategic customer conversations around data modernization, AI adoption, analytics transformation, cloud modernization, operational efficiency, and digital innovation.
Added 8 mins ago
Channel Manager
Varonis
Toronto, ON
Initiate phone and email contact with potential prospects from developed web and lead generation lists; cold calling as needed.
Added 23 mins ago
Store Manager - Cross Iron Mills
Lush Handmade Cosmetics
AB
…you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way…
Added 23 mins ago
Part Time Sales Associate - BOSS Store, Fairview Mall
HUGO BOSS Canada, Inc.
Toronto, ON
Part-time · Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 23 mins ago
Grill Cook - Full-Time - Permanent (89566001)
Sodexo Canada Ltd
Whitby, ON
$18.75 to $19.25 CAD / hour
Full-time
Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion!
Added 23 mins ago
Part Time Sales Associate - BOSS Store, Yorkdale
HUGO BOSS Canada, Inc.
Toronto, ON
Part-time · Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 37 mins ago
Senior Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
Full-time
Lead multiple client facing engagement teams responsible for the completion of U.S. corporate tax engagements involving advice on tax planning opportunities, tax minimization strategies,…
Added 37 mins ago
Junior Media Sales Executive - Toronto
Key Media
Toronto, ON
Full-time
…People who start in the sales team go on to use their skills to lead global teams, run internal start-ups, manage departments or drive transformation…
Added 37 mins ago
Vice President, Global Direct Sales
Jobgether
Canada
Full-time
…pipeline, forecasting, revenue, and sales effectiveness. You will lead regional sales leaders and teams across multiple geographies, cultures, and time zones while building a collaborative,…
Added 37 mins ago
Parts Lead
Nelson Motors and Equipment
Radville, SK
Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…

Manager - Marketing Transformation & Loyalty

London, ON, Canada

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Sep 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation.

As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.

Your Key Responsibilities

Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints
Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.
Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth
Support the development and execution of transformation programmes, ensuring alignment with client objectives
Collaborate with senior managers and partners to deliver high-quality client outcomes
Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements
Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality
Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams
Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes
Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues

Skills And Attributes For Success

Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.
Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience
Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies. Strong leadership, stakeholder management and communication skills.
Passion for collaboration, teaming and partnership along with innovation in Marketing.
Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.
Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.

Ideally, you’ll also

At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency in sectors such as consulting, financial services, retail, high-tech, travel, telecommunications and/or loyalty.
Experience leading cross functional teams or workstreams
Understanding of regulatory requirements and compliance.

This job posting relates to an existing vacancy within our organization.

What We Offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto: 110 - 160K
London/Waterloo/Ottawa: 104,500 - 154,500
Vancouver: 110 - 160K
Victoria: 99K - 149K

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

Lead marketing and loyalty transformation projects, including marketing innovation and AI optimization, marketing technology, customer strategy, brand management, communications, loyalty, and customer engagement. Manage client relationships and cross-functional teams, improve customer experiences and processes, monitor performance metrics, and deliver transformation outcomes aligned with client objectives.

Requirements

Candidates should have strong marketing and loyalty expertise, leadership experience in retail, payments, or financial services, and a track record managing large-scale transformation, AI and digital innovation, and omnichannel initiatives. The posting ideally seeks 10 or more years of marketing leadership experience, along with strong analytical, communication, stakeholder management, collaboration, and regulatory-compliance capabilities.

Skills

Marketing Strategy
Loyalty Programs
Customer Experience
Marketing Technology
Customer Strategy and Segmentation
Brand Management
Data and Analytics
Performance Management
Communications
Partnership Development
Artificial Intelligence
Digital Innovation
Omnichannel Strategy
Stakeholder Management
CRM

Benefits

Medical Insurance
Dental Insurance
Prescription Drug Coverage
Mental Health Benefits
Employee Assistance Program
Group Savings Plans
Personal Days
Vacation Days
Firm-Wide Holidays
Option to Purchase Additional Vacation Days
Learning Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Marketing Transformation
Loyalty
Customer Strategy
Customer Experience
Marketing Technology
Artificial Intelligence
Generative AI
GEO
AEO
Agentic Commerce
Digital Transformation
CRM
Omnichannel Strategy
Customer Segmentation
Brand Management
Data and Analytics
Performance Management
Customer Engagement
Partnerships
Service Design
Process Improvement
KPI Management
Financial Services
Retail
Payments
Credit Cards
Insurance
Wealth Management
Regulatory Compliance
Risk Management

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