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Added 12 mins ago
Financial Planning & Analysis Manager
Stagevision
Mississauga, ON
$90,000 to $125,000 CAD / year
Full-time
The Financial Planning & Analysis Manager will play a critical role in driving financial and operational insight across the organization. Reporting directly to the CFO, this individual will…
Added 13 mins ago
Senior Manager - HRIS & Payroll
kdc/one
Longueuil, QC
KDC/ONE is seeking an experienced and service-oriented Senior Manager, HRIS & Payroll to lead the strategy, governance, optimization, and day-to-day management of our human resources…
Added 1 hour ago
Digital Delivery Manager (Civil 3D/BIM)
PACT
ON · Mississauga, Ontario
The Digital Delivery / CAD / Civil 3D Manager will lead the development, implementation, and oversight of BIM/CAD and Civil 3D standards, workflows, and digital coordination processes…
Added 1 hour ago
Technology Specialist - Port Colborne, Ontario
ADM
Port Colborne, ON
Full-time
…facility with tasks ranging from process design, troubleshooting & optimization to implementation of best practices to the evaluation/implementation of new technologies. The primary purpose…
Added 2 hours ago
Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
Full-time
…measurement framework, funding strategies, liquidity risk and capital position. TBSM prides itself on fostering a culture that emphasizes development, open‑mindedness, shared success,…
Added 2 hours ago
Development Engineer
Strathcona Resources Ltd.
Calgary, AB
Full-time
We are seeking a Development Engineer to join our Lloydminster Conventional team in Calgary. Reporting to the Manager, Development Engineering, this position will be responsible for…
Added 3 hours ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Toronto, ON
Full-time
…Operation in the U.S., and have a dotted reporting line to the Manager, Finance Operations in…
Added 3 hours ago
Product Owner Sr
Dayforce
Canada
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa…
Added 3 hours ago
Manager, US Capital Markets Finance
BMO
Toronto, ON · FCP
Full-time
…growth, cost management, resource allocation, balance sheet optimization,…
Added 3 hours ago
Senior Digital Strategist | Stratège numérique principal(e)
Data Sciences
Montreal, QC
Full-time
Evaluate overall site engagement through Google Analytics 4 and ensure accurate tracking implementation using Google Tag Manager.
Added 4 hours ago
Data Architect
TD
Toronto, ON
Full-time
Drive architectural decisions on platform scalability, cost optimization, performance tuning, and operational resilience.
Added 6 hours ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
…reliability engineering, utilities management, maintenance planning, capital execution support, and continuous improvement initiatives.The Senior Maintenance Manager drives a proactive…
Added 6 hours ago
Project Manager, Engineering
Coca-Cola Canada Bottling Limited
Toronto, ON · North York, ON
Full-time
Reporting to the Senior Manager, Engineering, the Project Manager, Engineering manages Product Supply Systems Canada facilities and capital equipment (Machinery & Equipment) projects over…
Added 6 hours ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
…the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation, optimization, and governance of the EPIC system…
Added 7 hours ago
Senior Account Manager, SEM
Monks
Toronto, ON
Full-time
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of…
Added 17 hours ago
Continuous Improvement (ZEBS) Manager
Elkay Manufacturing
Burlington, ON
Full-time
Focus will be on helping develop operations strategy for defining and executing optimization & footprint repositioning strategy. This role will play a key role in the process of gathering…
Added 18 hours ago
Treasury Deposit Analytics Manager
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
Full-time
Reporting to the Director, Treasury Deposit Analytics, the Treasury Deposit Analytics Manager supports deposit-focused analytics, reporting, forecasting, and financial modelling for…
Added 20 hours ago
Manager, Financial Accounting Advisory Services - FSO - Banking/Insurance/WAM
EY
Toronto, ON
As a FAAS FSO Manager, you will actively establish, maintain and strengthen internal and external relationships. You will help to develop and expand long-term client relationships and…
Added 20 hours ago
Senior Product Manager
Bell
Toronto, ON
We are seeking a strategic and execution‑focused Data Centre Product Manager to define, develop, and manage our data centre offerings. This role is responsible for translating market…
Added 21 hours ago
Manager, Visual Merchandising & Brand Standards (ON)
Canadian Industries Limited
Vaughan, ON
Full-time
The Manager, Visual Merchandising and Brand Standards (Dulux/Bétonel) will own the in-store customer experience across the Dulux store network. This role is responsible for store sales…
Added 21 hours ago
Operations Manager-CUSTOM TRUCK FABRICATION / MANUFACTURING
Technifite
AB · Edmonton, AB
Full-time
…progressively assume broader responsibility for financial performance, capital investment, technology, customers, organizational development and P&L, with a genuine succession path toward…
Added 22 hours ago
AI Execution & Program Manager
Reliance Home Comfort
Toronto, ON
By joining Reliance as an AI Execution & Program Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and…
Added 22 hours ago
Consultant/ Senior Consultant - SAP Signavio & Business Transformation
Deloitte
Toronto, ON
Full-time
…empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and…
Added 22 hours ago
Manager, Maintenance & Reliability
Trans Mountain
Burnaby, BC
Trans Mountain is seeking a collaborative, motivated, and values‑driven individual to join our dynamic team as a Manager, Maintenance and Reliability. This position is accountable for the…
Added 22 hours ago
Corporate Risk Manager
Ledcor
Toronto, ON · Vancouver, BC
Full-time
As the Corporate Risk Manager, you will bring expertise as a strategic leader and enterprise subject matter expert responsible for shaping, advancing, and embedding Ledcor’s risk management…

Manager - Marketing Transformation & Loyalty

London, ON, Canada

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Sep 2, 2026

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Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation.

As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.

Your Key Responsibilities

Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints
Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.
Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth
Support the development and execution of transformation programmes, ensuring alignment with client objectives
Collaborate with senior managers and partners to deliver high-quality client outcomes
Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements
Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality
Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams
Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes
Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues

Skills And Attributes For Success

Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.
Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience
Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies. Strong leadership, stakeholder management and communication skills.
Passion for collaboration, teaming and partnership along with innovation in Marketing.
Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.
Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.

Ideally, you’ll also

At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency in sectors such as consulting, financial services, retail, high-tech, travel, telecommunications and/or loyalty.
Experience leading cross functional teams or workstreams
Understanding of regulatory requirements and compliance.

This job posting relates to an existing vacancy within our organization.

What We Offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto: 110 - 160K
London/Waterloo/Ottawa: 104,500 - 154,500
Vancouver: 110 - 160K
Victoria: 99K - 149K

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

Lead marketing and loyalty transformation projects, including marketing innovation and AI optimization, marketing technology, customer strategy, brand management, communications, loyalty, and customer engagement. Manage client relationships and cross-functional teams, improve customer experiences and processes, monitor performance metrics, and deliver transformation outcomes aligned with client objectives.

Requirements

Candidates should have strong marketing and loyalty expertise, leadership experience in retail, payments, or financial services, and a track record managing large-scale transformation, AI and digital innovation, and omnichannel initiatives. The posting ideally seeks 10 or more years of marketing leadership experience, along with strong analytical, communication, stakeholder management, collaboration, and regulatory-compliance capabilities.

Skills

Marketing Strategy
Loyalty Programs
Customer Experience
Marketing Technology
Customer Strategy and Segmentation
Brand Management
Data and Analytics
Performance Management
Communications
Partnership Development
Artificial Intelligence
Digital Innovation
Omnichannel Strategy
Stakeholder Management
CRM

Benefits

Medical Insurance
Dental Insurance
Prescription Drug Coverage
Mental Health Benefits
Employee Assistance Program
Group Savings Plans
Personal Days
Vacation Days
Firm-Wide Holidays
Option to Purchase Additional Vacation Days
Learning Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Marketing Transformation
Loyalty
Customer Strategy
Customer Experience
Marketing Technology
Artificial Intelligence
Generative AI
GEO
AEO
Agentic Commerce
Digital Transformation
CRM
Omnichannel Strategy
Customer Segmentation
Brand Management
Data and Analytics
Performance Management
Customer Engagement
Partnerships
Service Design
Process Improvement
KPI Management
Financial Services
Retail
Payments
Credit Cards
Insurance
Wealth Management
Regulatory Compliance
Risk Management

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