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Added 12 mins ago
G
Seasonal Retail Sales Associate - Scarborough
Gap
Toronto, ON · Scarborough, ON
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 12 mins ago
ON
Assistant Manager - Bramalea City Centre
Old Navy
Brampton, ON
- Full-time
…through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to…
Added 28 mins ago
S
Interim Manager
sephora.com
Edmonton, AB
- Full-time
…the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Sooke, BC
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
MG
Sales Associate-Keyholder
Mind Games
Sudbury, ON
- Part-time
<h1>Retail Seasonal Sales Associate – Key Holder</h1><p><strong>Location:</strong> New Sudbury Centre, 1349 Lasalle Boulevard, Greater Sudbury, ON P3A 1Z2<br><strong>Pay…
Added 1 hour ago
Branch Operations Manager
Sherwin-Williams
Sudbury, ON
The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams commercial paint store. This includes supporting all aspects of…
Added 1 hour ago
TB
Store Lead
Tailored Brands
Oakville, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 1 hour ago
GR
Restaurant Manager
Groupe Ryu
Dorval, QC
- Full-time
Lead the floor at peak flight times: cash, service, line speed
Added 2 hours ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Vancouver, BC
- $20.25 CAD / hour
- Full-time
- Part-time
At least (6) months experience as a Team/Crew Leader/Trainer in a quick-service restaurant, any food service or retail operations, and/or equivalent combination of education & experience…
Added 2 hours ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Edmonton, AB
- $17.55 CAD / hour
- Full-time
- Part-time
At least (6) months experience as a Team/Crew Leader/Trainer in a quick-service restaurant, any food service or retail operations, and/or equivalent combination of education & experience…
Added 2 hours ago
A
Client Service Representative - Cardston (12 Months Term)
ATB
Cardston, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 2 hours ago
A
Client Service Representative - Sherwood Park Wye Garden
ATB
Sherwood Park, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 2 hours ago
TB
Assistant Manager
Tailored Brands
Nanaimo, BC
- Full-time
Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard.
Added 2 hours ago
TB
Store Lead
Tailored Brands
Toronto, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 2 hours ago
SC
store manager, St. Thomas, ON
Starbucks Coffee Company
St. Thomas, ON
- $59,400 to $78,450 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 2 hours ago
SC
store manager, Grimsby, ON
Starbucks Coffee Company
Grimsby, ON
- $59,400 to $78,450 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 2 hours ago
BM
Brand Ambassador - Plinko
Brand Momentum
Hamilton, ON
- Part-time
The Team Lead will be responsible for overseeing a team of Brand Ambassadors, coordinating daily operations, assigning tasks, managing schedules and breaks, and ensuring the event is…
Added 2 hours ago
GL
Keyholder
Guess?, LLC.
Windsor, ON
- Full-time
Lead Cashier Responsibilities: Execute lead cashier responsibilities such as returns, exchanges, check approvals, and the issuance of merchandise vouchers.
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Yarmouth Indian Reserve No. 33, NS
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and…
Added 3 hours ago
GC
GMS National Inventory & Demand Administrator
GMS Canada
AB · Corporate ON (CAN)
- Full-time
The role will work closely with Purchasing, Operations, Sales, suppliers, and GMS business units to improve inventory visibility, support forecasting and replenishment decisions, identify…
Added 3 hours ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Dryden, ON
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…

Manager - Marketing Transformation & Loyalty

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 2, 2026

Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation.

As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.

Your Key Responsibilities

Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints
Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.
Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth
Support the development and execution of transformation programmes, ensuring alignment with client objectives
Collaborate with senior managers and partners to deliver high-quality client outcomes
Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements
Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality
Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams
Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes
Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues

Skills And Attributes For Success

Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.
Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience
Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies. Strong leadership, stakeholder management and communication skills.
Passion for collaboration, teaming and partnership along with innovation in Marketing.
Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.
Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.

Ideally, you’ll also

At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency in sectors such as consulting, financial services, retail, high-tech, travel, telecommunications and/or loyalty.
Experience leading cross functional teams or workstreams
Understanding of regulatory requirements and compliance.

This job posting relates to an existing vacancy within our organization.

What We Offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto: 110 - 160K
London/Waterloo/Ottawa: 104,500 - 154,500
Vancouver: 110 - 160K
Victoria: 99K - 149K

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

Lead marketing and loyalty transformation projects, including marketing innovation and AI optimization, marketing technology, customer strategy, brand management, communications, loyalty, and customer engagement. Manage client relationships and cross-functional teams, improve customer experiences and processes, monitor performance metrics, and deliver transformation outcomes aligned with client objectives.

Requirements

Candidates should have strong marketing and loyalty expertise, leadership experience in retail, payments, or financial services, and a track record managing large-scale transformation, AI and digital innovation, and omnichannel initiatives. The posting ideally seeks 10 or more years of marketing leadership experience, along with strong analytical, communication, stakeholder management, collaboration, and regulatory-compliance capabilities.

Skills

Marketing Strategy
Loyalty Programs
Customer Experience
Marketing Technology
Customer Strategy and Segmentation
Brand Management
Data and Analytics
Performance Management
Communications
Partnership Development
Artificial Intelligence
Digital Innovation
Omnichannel Strategy
Stakeholder Management
CRM

Benefits

Medical Insurance
Dental Insurance
Prescription Drug Coverage
Mental Health Benefits
Employee Assistance Program
Group Savings Plans
Personal Days
Vacation Days
Firm-Wide Holidays
Option to Purchase Additional Vacation Days
Learning Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Marketing Transformation
Loyalty
Customer Strategy
Customer Experience
Marketing Technology
Artificial Intelligence
Generative AI
GEO
AEO
Agentic Commerce
Digital Transformation
CRM
Omnichannel Strategy
Customer Segmentation
Brand Management
Data and Analytics
Performance Management
Customer Engagement
Partnerships
Service Design
Process Improvement
KPI Management
Financial Services
Retail
Payments
Credit Cards
Insurance
Wealth Management
Regulatory Compliance
Risk Management

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