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Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic…
Added 2 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Stratford, QC
- Full-time
…professional career in a committed and constantly evolving…
Added 2 mins ago
T
Cyber & AI Security Lead (Toronto, ON)
TRAFFIX
Toronto, ON
- Full-time
…even more critical. We’re looking for a Cyber & AI Security Leader to take ownership of our security strategy end to…
Added 2 mins ago
J
Environmental Impact Assessment Professional
Jacobs
Ottawa, ON
- $98,500 to $153,850 USD / year
- Full-time
…offers an exciting opportunity to make a positive impact on the environment while working on critical infrastructure projects. Our team provides a collaborative environment where you'll…
Added 2 mins ago
MF
Business Development Manager
MTY Food Group
Toronto, ON
- Full-time
National, Cooperative and Local marketing programs. Responsible for working with the
Added 2 mins ago
MV
Program Assistant
Metro Vancouver Regional Parks Foundation
Burnaby, BC
- Full-time
…accessible environmental programming for CTS Youth Society. Working under the direction of the Program Manager, this role will assist with researching, planning, and preparing educational…
Added 2 mins ago
TP
Associate Director, Software Engineering
Toronto Pearson International Airport
Toronto, ON
- Full-time
…Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA…
Added 2 mins ago
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Assistant Production Manager – Food Manufacturing
Aplin
AB · Edmonton, AB
- Full-time
You are a practical, visible leader who is comfortable working directly with production teams and supervisors. You know how to balance supporting employees with setting clear expectations…
Added 2 mins ago
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Software Engineer 2 - Kubernetes Backend and Platform Engineering
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
As an Engineer on the NKP AI Platform team, you will be a key technical leader responsible for architecting, building, and scaling the infrastructure that allows enterprises to train,…
Added 2 mins ago
ZB
Software Developer
Zimmer Biomet
Montreal, QC
- Full-time
…opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and…
Added 17 mins ago
DG
Operations Supervisor - Event Facilities Services
Dexterra Group
Halifax, NS
- Full-time
…cleaning teams supporting a busy convention centre and/or arena environment. This role is ideal for a hands-on leader who thrives in a fast-paced setting and takes pride in delivering…
Added 17 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic…
Added 17 mins ago
LG
Accounting Manager
Lawen Group
Halifax, NS
- Full-time
…or mentoring team members, you'll be the trusted financial leader ensuring everything balances behind the scenes. Working closely with Property Management teams, you'll help ensure…
Added 17 mins ago
AT
Civil Construction - Surveyor
Arrow Transportation Systems Inc.
BC
- Other
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Added 33 mins ago
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Lead, Performance, Accountability & Funding Allocation
Ontario Health | Santé Ontario
Mississauga, ON
- Full-time
Working across Ontario Health and with system partners, you will translate financial and performance insights into practical improvements, manage emerging risks, and advance equitable,…
Added 33 mins ago
UO
Documentation & Compliance Specialist, Office of the VP (Finance and Services) and CFO
University of Calgary
Calgary, AB
- Full-time
…1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of…
Added 33 mins ago
RH
Marketing Manager
Robert Half
Calgary, AB
- Full-time
The ideal candidate is a well-rounded marketing leader who combines strategic thinking with a hands-on approach. They are comfortable operating in a fast-paced environment, can effectively…
Added 33 mins ago
DH
Production Planner - FAL
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
2+ years planning, scheduling, or otherwise administrating in a manufacturing environment, preferred.
Added 33 mins ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic…
Added 33 mins ago
AS
Senior Accountant, Financial Reporting
ATCO Structures
Calgary, AB
- Full-time
Prepare working papers and reconciliations to support consolidated financial statements
Added 33 mins ago
AT
Director of FP&A
Avenir Talent Partners
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The business has moved from a founder-led environment to a private equity-backed one while continuing to be led by its existing management team. To support this next stage, finance is…
Added 33 mins ago
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Commercial/Sales Account Director I
AMECO
Calgary, AB
- Full-time
Added 33 mins ago
GD
System Integration & Test, Intermediate
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
Ability to work effectively both independently and in a team environment, with minimum supervision.
Added 33 mins ago
Assistant Site Superintendent and HSE Coordinator
Strategic Group
Edmonton, AB
At Strategic Group, we’re committed to helping you build a career you’re excited about. If you’re passionate about working with a dynamic, motivated team in a fast-paced environment, please…
Added 48 mins ago
SM
Information Desk Assistant Visitor Services
St. Michael's Hospital
Toronto, ON
- Part-time
Excellent customer service record with proven success in working in a team environment.

Manager - Marketing Transformation & Loyalty

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Sep 2, 2026

Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation.

As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.

Your Key Responsibilities

Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints
Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.
Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth
Support the development and execution of transformation programmes, ensuring alignment with client objectives
Collaborate with senior managers and partners to deliver high-quality client outcomes
Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements
Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality
Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams
Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes
Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues

Skills And Attributes For Success

Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.
Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience
Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies. Strong leadership, stakeholder management and communication skills.
Passion for collaboration, teaming and partnership along with innovation in Marketing.
Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.
Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.

Ideally, you’ll also

At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency in sectors such as consulting, financial services, retail, high-tech, travel, telecommunications and/or loyalty.
Experience leading cross functional teams or workstreams
Understanding of regulatory requirements and compliance.

This job posting relates to an existing vacancy within our organization.

What We Offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto: 110 - 160K
London/Waterloo/Ottawa: 104,500 - 154,500
Vancouver: 110 - 160K
Victoria: 99K - 149K

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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More about this job

Responsibilities

Lead marketing and loyalty transformation projects, including marketing innovation and AI optimization, marketing technology, customer strategy, brand management, communications, loyalty, and customer engagement. Manage client relationships and cross-functional teams, improve customer experiences and processes, monitor performance metrics, and deliver transformation outcomes aligned with client objectives.

Requirements

Candidates should have strong marketing and loyalty expertise, leadership experience in retail, payments, or financial services, and a track record managing large-scale transformation, AI and digital innovation, and omnichannel initiatives. The posting ideally seeks 10 or more years of marketing leadership experience, along with strong analytical, communication, stakeholder management, collaboration, and regulatory-compliance capabilities.

Skills

Marketing Strategy
Loyalty Programs
Customer Experience
Marketing Technology
Customer Strategy and Segmentation
Brand Management
Data and Analytics
Performance Management
Communications
Partnership Development
Artificial Intelligence
Digital Innovation
Omnichannel Strategy
Stakeholder Management
CRM

Benefits

Medical Insurance
Dental Insurance
Prescription Drug Coverage
Mental Health Benefits
Employee Assistance Program
Group Savings Plans
Personal Days
Vacation Days
Firm-Wide Holidays
Option to Purchase Additional Vacation Days
Learning Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Marketing Transformation
Loyalty
Customer Strategy
Customer Experience
Marketing Technology
Artificial Intelligence
Generative AI
GEO
AEO
Agentic Commerce
Digital Transformation
CRM
Omnichannel Strategy
Customer Segmentation
Brand Management
Data and Analytics
Performance Management
Customer Engagement
Partnerships
Service Design
Process Improvement
KPI Management
Financial Services
Retail
Payments
Credit Cards
Insurance
Wealth Management
Regulatory Compliance
Risk Management

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