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Added 12 hours ago
Operations Supervisor
QuadReal Property Group
AB · Edmonton
Full-time
Reporting to the Operations Manager, the Operations Supervisor is responsible for leading day-to-day building operations and supervising a team of skilled trades, Power Engineers, and…
Added 12 hours ago
Director of Human Resources
Marriott International
Toronto, ON
Full-time
The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human…
Added 14 hours ago
Actuarial Analyst III - Project Development & Optimization
TD
Toronto, ON · Montreal, QC
Full-time
Part of the Corporate Actuarial department, the Project Development & Optimization team participates in various projects with respect to the liability valuation, strategic planning, capital…
Added 16 hours ago
Inventory Specialist
Rubicon Organics™
Delta, BC
$60,000 to $65,000 CAD / year
Full-time
Support inventory planning, forecasting, optimization, and working capital initiatives.
Added 17 hours ago
Senior Consultant - GCP Cloud Infrastructure Architect
Deloitte
Toronto, ON
Full-time
…empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and…
Added 18 hours ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
…the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation, optimization, and governance of the EPIC system…
Added 20 hours ago
Associate Business Manager, AB & SK
Potentia Renewables Inc.
AB
$85,000 to $100,000 CAD / year
Full-time
Potentia Renewables Inc. (Potentia) is a Canadian, fully integrated developer, asset manager, and operator of renewable energy and energy storage facilities. Potentia manages over 1.5 GW…
Added 20 hours ago
Field Marketing Manager
Dayforce
Canada
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa…
Added 21 hours ago
Director, Client Technology Services
Fanshawe College
London, ON
Full-time
Develops and executes multiyear service, lifecycle, capital, investment, and modernization roadmaps aligned with College strategy and academic, administrative, accessibility, cybersecurity,…
Added 22 hours ago
Business Project Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
Other
Business Case Development: Build, analyze, and present comprehensive business cases and ROI models for key capital investments and strategic initiatives.
Added 22 hours ago
Director of Human Resources
Marriott
Toronto, ON
Full-time
The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human…
Added 22 hours ago
Operations Manager, GTA Aggregates
Amrize
Mississauga, ON
Join Amrize as a Operations Manager, GTA Aggregates and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 22 hours ago
Senior Manager, Finance
BMO
Toronto, ON · FCP
Full-time
We are seeking a highly experienced Senior Manager, Finance to lead the end-to-end consolidation, forecasting, planning, and reporting activities for the T&O portfolio. This role is…
Added 22 hours ago
Senior Manager, Business Performance
Amica Senior Lifestyles
Toronto, ON
Reporting to the Senior Director, Finance Operations, the Senior Manager of Business Performance will lead a team of 1-2 analysts and will be responsible for harmonizing business…
Added 22 hours ago
VP, Finance
Planitar
Waterloo, ON
Full-time
…already in place. You'll lead a team of 5-8, including a Sr. Manager, Finance and 4-5 Financial Analysts/Billing Specialists, and will be a key partner to the CEO and executive team on…
Added 23 hours ago
VP, Finance
Planitar Inc.
Waterloo, ON
$180,000 to $250,000 CAD / year
Full-time
…already in place. You'll lead a team of 5-8, including a Sr. Manager, Finance and 4-5 Financial Analysts/Billing Specialists, and will be a key partner to the CEO and executive team on…
Added 23 hours ago
Project Manager III - Engineering, Construction & Transportation Management
Halton Region
Oakville, ON
Reporting to the Manager, Engineering Management Office (EMO), The Project Manager III serves as a strategic leader within the Engineering Management Office, driving the successful…
Added 1 day ago
Director of Operations
LISI AEROSPACE NORTH AMERICA
Dorval, QC
Full-time
Facilitates the optimization of resources to improve cost and delivery.
Added 1 day ago
Director, Wealth Digital AI Platforms & Technology Delivery
BMO
Toronto, ON · BMOPLACE
Full-time
Partner with solution, enterprise, security, data, and platform architects to maintain an approved, scalable target architecture and prevent local optimization or avoidable technical debt.
Added 1 day ago
Director, Client Technology Services
Fanshawe Toronto@ILAC
London, ON
Full-time
Develops and executes multiyear service, lifecycle, capital, investment, and modernization roadmaps aligned with College strategy and academic, administrative, accessibility, cybersecurity,…
Added 1 day ago
Customer Success Manager
Spellbook
Remote, Canada
$102,000 to $120,000 CAD / year
Full-time · Remote
We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised…
Added 1 day ago
Financial Planning & Analysis Manager
Stagevision
Mississauga, ON
$90,000 to $125,000 CAD / year
Full-time
The Financial Planning & Analysis Manager will play a critical role in driving financial and operational insight across the organization. Reporting directly to the CFO, this individual will…
Added 1 day ago
Senior Manager - HRIS & Payroll
kdc/one
Longueuil, QC
KDC/ONE is seeking an experienced and service-oriented Senior Manager, HRIS & Payroll to lead the strategy, governance, optimization, and day-to-day management of our human resources…
Added 1 day ago
Digital Delivery Manager (Civil 3D/BIM)
PACT
ON · Mississauga, Ontario
The Digital Delivery / CAD / Civil 3D Manager will lead the development, implementation, and oversight of BIM/CAD and Civil 3D standards, workflows, and digital coordination processes…
Added 1 day ago
Technology Specialist - Port Colborne, Ontario
ADM
Port Colborne, ON
Full-time
…facility with tasks ranging from process design, troubleshooting & optimization to implementation of best practices to the evaluation/implementation of new technologies. The primary purpose…

Manager - Marketing Transformation & Loyalty

Winnipeg, MB, R3C 4G9, Canada
Toronto, ON, M5H 0B3, Canada
Saskatoon, SK, S7K 5R5, Canada
Halifax, NS, B3J 0C3, Canada
St. John's, NL, A1E 0E4, Canada
Saint John, NB, Canada
London, ON, N6A 5S7, Canada
Vancouver, BC, V6E 4E5, Canada
Victoria, BC, V8W 2B7, Canada
Edmonton, AB, T5H 0E7, Canada
Ottawa, ON, K1P 6B9, Canada
Dieppe, NB, Canada
ON, Canada
AB, Canada
Calgary, AB, T2P 1M4, Canada
Waterloo, ON, N2L 0J6, Canada

Apply by: Dec 1, 2026
Posting language: English
Posted: Sep 2, 2026

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Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation.

As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.

Your key responsibilities

Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints
Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.
Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth
Support the development and execution of transformation programmes, ensuring alignment with client objectives
Collaborate with senior managers and partners to deliver high-quality client outcomes
Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements
Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality
Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams
Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes
Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues

Skills and attributes for success

Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.
Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience
Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies. Strong leadership, stakeholder management and communication skills.
Passion for collaboration, teaming and partnership along with innovation in Marketing.
Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.
Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.

Ideally, you’ll also

At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency in sectors such as consulting, financial services, retail, high-tech, travel, telecommunications and/or loyalty.
Experience leading cross functional teams or workstreams
Understanding of regulatory requirements and compliance.

This job posting relates to an existing vacancy within our organization.

What we offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto: 110 - 160K
London/Waterloo/Ottawa: 104,500 - 154,500
Vancouver: 110 - 160K
Victoria: 99K - 149K

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

Apply About employer

More about this job

Responsibilities

The Manager will lead cross-functional teams to deliver marketing transformation projects, focusing on loyalty, customer strategy, and AI-driven innovation. They are responsible for managing client relationships, monitoring KPIs, and ensuring the seamless execution of service design and process improvement initiatives.

Requirements

Candidates must have over 10 years of marketing leadership experience within large-scale organizations or agencies, specifically in sectors like consulting, financial services, or retail. A strong background in customer strategy, Martech, and digital transformation, along with proven experience in managing large-scale projects, is required.

Skills

Marketing strategy
Loyalty programs
Customer experience
Martech
Brand management
Data analytics
Performance management
Digital transformation
AI optimization
Customer segmentation
Stakeholder management
Omni-channel strategy
CRM tools
Financial services
Retail
Project management

Benefits

Medical coverage
Dental coverage
Prescription drug coverage
Mental health benefits
Employee Assistance Program
Group savings plans
Generous time off
Personal days
Vacation days
Learning programs
Career development opportunities
Volunteering opportunities

Visa sponsorship

Not detected in the job text

Keywords

Marketing Transformation
Loyalty
Martech
AI Optimization
Customer Strategy
Segmentation
Brand Management
Financial Services
Retail
Business Consulting
Studio+
KPIs
Gen AI
GEO
AEO
Agentic Commerce
CRM
Digital Innovation
Omni-channel
Stakeholder Management
Data Analytics
Performance Management
B2C
B2B
Service Design
Process Improvement
Compliance
Regulatory Requirements
Strategy
Leadership

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